topic Re: A question and release of frustration in Credit Cards

A question and release of frustration

plasticguy — Sun, 09 Nov 2008 16:40:23 GMT

How would a bank who doubles someone's rate benefit? The card holder will come out the winner because they have other cards at much lower rates they will use, and the high rated card will be tucked way behind the sock drawer.

They (HSBC) should have sent that notice to someone who was at 70% of their limit.

Now, the other problem: HSBC Platinum card was set to expire at the end of November. I was told the card was mailed on 10/21-08

The card never arrived, so I had to call India. They never thought ( or forgot) the fact that it had to be activated and had a different Expiration date on it . They went ahead a closed the entire account number, leaving me without a card . The card actually arrived 2 days ago, by a mule or something. But since it was closed it was useless to me

I called to complain about them closing the existing account number without informing me. A card was suppose to be express to me , but got lost someone in the system.

Now another one is on it's way to me and I was offered a $25 credit on my 0 balance account for the trouble they have caused. So still I wait for the new card

I HATE ALL OF HSBC IF THEY MESS UP MY GM CARD IN ANYWAY. THEY ARE HISTORY!

Re: A question and release of frustration

jmbfl — Sun, 09 Nov 2008 17:39:53 GMT

I still don't understand why you are dealing with an outfit like HSBC. I have one legacy card from them and seriously doubt I will be seeking any more. They are bottom to middle feeders and don't grow well. Their CS stinks. Why bother!

Re: A question and release of frustration

plasticguy — Sun, 09 Nov 2008 17:56:04 GMT

No one seems to understand. I have 3 HSBC cards, all 3 have different websites. I didn't seek out HSBC. They took over 2 cards that I had and they were open in 99 and 2000. I'm throwing away history by closing them. I thought this was a good place to vent , but I get the reverse

Re: A question and release of frustration

plasticguy — Sun, 09 Nov 2008 17:57:04 GMT

Thanks anyway.

Re: A question and release of frustration

notmyname — Sun, 09 Nov 2008 18:02:38 GMT

I know how you feel. However when you want "vent support", don't list your scores. Some people will find it hard to feel for you. When you want to kick asss, do put them up.

NMN

Re: A question and release of frustration

jmbfl — Sun, 09 Nov 2008 19:31:16 GMT

@notmyname wrote:
I know how you feel. However when you want "vent support", don't list your scores. Some people will find it hard to feel for you. When you want to kick asss, do put them up.

NMN

ROFL !!

(Probably not his CL's either.)

Message Edited by jmbfl on 11-09-2008 11:31 AM

Re: A question and release of frustration

jmbfl — Sun, 09 Nov 2008 19:33:24 GMT

@plasticguy wrote:
No one seems to understand. I have 3 HSBC cards, all 3 have different websites. I didn't seek out HSBC. They took over 2 cards that I had and they were open in 99 and 2000. I'm throwing away history by closing them. I thought this was a good place to vent , but I get the reverse

@plasticguy wrote:
Thanks anyway.

I believe my Direct Merchant's MC was taken over by them, too. I have not closed it and no one suggested you close you any of your cards. The more you call them the deeper the hole you will find yourself in. Now stop whining and face facts - you are not going to get much of anything from HSBC other than frustration!

Message Edited by jmbfl on 11-09-2008 11:33 AM

Re: A question and release of frustration

wmarat — Sun, 09 Nov 2008 19:33:33 GMT

@plasticguy wrote:
How would a bank who doubles someone's rate benefit? The card holder will come out the winner because they have other cards at much lower rates they will use, and the high rated card will be tucked way behind the sock drawer.
Some people do not have back up cards, some do not know what their APR is, some do not pay any heed .

They (HSBC) should have sent that notice to someone who was at 70% of their limit.
Why?

Now, the other problem: HSBC Platinum card was set to expire at the end of November. I was told the card was mailed on 10/21-08

The card never arrived, so I had to call India. They never thought ( or forgot) the fact that it had to be activated and had a different Expiration date on it . They went ahead a closed the entire account number, leaving me without a card . The card actually arrived 2 days ago, by a mule or something. But since it was closed it was useless to me

I called to complain about them closing the existing account number without informing me. A card was suppose to be express to me , but got lost someone in the system.

Now another one is on it's way to me and I was offered a $25 credit on my 0 balance account for the trouble they have caused. So still I wait for the new card
Here, I am agree with you, their CS is bad.

I HATE ALL OF HSBC IF THEY MESS UP MY GM CARD IN ANYWAY. THEY ARE HISTORY!

Re: A question and release of frustration

wmarat — Sun, 09 Nov 2008 19:34:49 GMT

@plasticguy wrote:
No one seems to understand. I have 3 HSBC cards, all 3 have different websites. I didn't seek out HSBC. They took over 2 cards that I had and they were open in 99 and 2000. I'm throwing away history by closing them. I thought this was a good place to vent , but I get the reverse

I am sure that you know that you keep this history for ten years.

Re: A question and release of frustration

Anonymous — Sun, 09 Nov 2008 20:51:27 GMT

I was lucky to be denied for a HSBC card, I did not do much research with HSBC coz they are very respectable bank back in India, thought it would be the same here in US too. but no, they are one of the junk banks that you dont want to do business with, Lucky to be denied...

Re: A question and release of frustration

Anonymous — Sun, 09 Nov 2008 20:53:48 GMT

jmbfl wrote:
Now stop whining and face facts -

Surely there had to be a better way to say this.

Re: A question and release of frustration

plasticguy — Sun, 09 Nov 2008 21:04:15 GMT

You've melted Plastic guy. I will Whine no more. 'll get over it, I 'll enjoy my scores and I will post no more. Over and out

Re: A question and release of frustration

notmyname — Mon, 10 Nov 2008 02:49:33 GMT

Oh Gosh................not another...............I feel like I started this a year ago (lol) when I signed off, except that I know it's all somebody else's fault somehow. Let's all stiffen our chins a bit. It is always sad to see that someone does't feel welcome. I have been there.

NMN

Message Edited by notmyname on 11-09-2008 08:49 PM

Re: A question and release of frustration

jmbfl — Sun, 09 Nov 2008 21:36:33 GMT

@Anonymous wrote:
@jmbfl wrote:
Now stop whining and face facts -
Surely there had to be a better way to say this.

1) Quotation out of context. A fraction of a sentence? It's all there if anybody cares to look.

2) Maybe not if the totality of posts across all threads is considered. That was a little fatherly "buck up" advice. Others have been orders of magnitude harsher than that. Not even vaguely close!

Re: A question and release of frustration

Anonymous — Sun, 09 Nov 2008 21:44:13 GMT

jmbfl wrote:
@Anonymous wrote:
@jmbfl wrote:
Now stop whining and face facts -
Surely there had to be a better way to say this.

1) Quotation out of context. A fraction of a sentence? It's all there if anybody cares to look.

2) Maybe not if the totality of posts across all threads is considered. That was a little fatherly "buck up" advice. Others have been orders of magnitude harsher than that. Not even vaguely close!

My post was not intended as an introduction to a discussion on the question of whether there was a better way to say what you said. Rather, it was a subtle attempt at a public warning that telling other posters to stop whining is not acceptable on these forums.

I see now that it was a bit too subtle, so I'll be more clear.

Telling other posters to stop whining is not acceptable on the FICO Forums.

Thank you for your cooperation in the future.

Re: A question and release of frustration

haulingthescoreup — Sun, 09 Nov 2008 21:56:29 GMT

notmyname wrote:

Oh Gosh................not another...............I feel like I started this a year ago when I signed off, except that I know it's all Hauling's fault somehow.
NMN

Oh, gee, thanks!

I think there's a lot to be said for a bit of humility when posting, and a certain open-mindedness when reading feedback.

Re: A question and release of frustration

Anonymous — Sun, 09 Nov 2008 22:13:13 GMT

I feel the need to add my 2cents here - In defense of OP

He did start his post with "A question and release of frustration" - So it was clear what he wanted from the get go.

So his question (Which I don't see has been addressed, correct me if Im wrong I do have a tendency to skim)

"How would a bank who doubles someone's rate benefit? The card holder will come out the winner because they have other cards at much lower rates they will use, and the high rated card will be tucked way behind the sock drawer."

..... is rehtorical and is actually just a part of his release of frustration

and the second part - a release of frustration - he wanted to vent.

I mean it was stated right there in the subject line what he wanted. He asked a rhetorical question and then vented his frustration. He didn't ask for advice...

If we as readers choose to read and respond to his post it is not our position to judge him for what kinds of cards he chooses to carry. I may very well have scores in the 800's and choose to use my old HSBC cards from now until eternity. That is my right to do so and and I have every right to complain about their Customer Service or Business practices as do all of those who complain about AmEx.

Unless I have asked whether or not I should continue to use the card then that my friends is not open for discussion.

And to the OP -

Yes I agree trying to talk to someone in HSBC customer Service is impossible. They misunderstand half of what you say and just fill in the other half with assumptions. I don't know how many times I have called to ask a question and them start the "Would you like to buy credit protection" Schpill - then they never come up with an answer to my original question and I later have to call back and ask them to remove the credit protection that I told them no I didn't want in the first place.

Unfortunately 3 out of 4 of my cards are managed by HSBC

Re: A question and release of frustration

Uniqua — Sun, 09 Nov 2008 22:27:55 GMT

@plasticguy wrote:
How would a bank who doubles someone's rate benefit? The card holder will come out the winner because they have other cards at much lower rates they will use, and the high rated card will be tucked way behind the sock drawer.

Actually, they benefit largely if that person carries a balance. Doubling the rate means nothing more than making more money. In this case, the CCC benefits. Using other CCs with lower rates is a good answer, but why SD this card and risk having it closed? It can still be used with the plan of not carrying a balance on it. In this case, the CC holder benefits. You make it work to YOUR benefit!!

They (HSBC) should have sent that notice to someone who was at 70% of their limit.

Sent a notice to say what?

Now, the other problem: HSBC Platinum card was set to expire at the end of November. I was told the card was mailed on 10/21-08

The card never arrived, so I had to call India. They never thought ( or forgot) the fact that it had to be activated and had a different Expiration date on it . They went ahead a closed the entire account number, leaving me without a card . The card actually arrived 2 days ago, by a mule or something. But since it was closed it was useless to me

I called to complain about them closing the existing account number without informing me. A card was suppose to be express to me , but got lost someone in the system.

Now another one is on it's way to me and I was offered a $25 credit on my 0 balance account for the trouble they have caused. So still I wait for the new card

I HATE ALL OF HSBC IF THEY MESS UP MY GM CARD IN ANYWAY. THEY ARE HISTORY!

Now, on this tid bit of information, all I can do is help you vent and get it off your chest. I have no CCs with HSBC so all I can do is listen ..... I mean read. Unfortunately, some of these companies screw up big time. All we can do is call them some names and hope they get it right the next time.

KISS ALL OF OUR GRITS, HSBC!

There! Feel better?