topic Re: Open Investigation with AMEX in Credit Cards

Open Investigation with AMEX

Tryingtogetbetter — Mon, 25 Jan 2016 17:50:30 GMT

So I applied last week for the PRG 50K offer. When I received my card I didin't see any type of document confirming the bonus welcome offer so I decided to check with AMEX today and the rep I spoke with said there was no bonus offer on my account. I told him that had to be a mistake as I specifically confirmed and waited for the offer before applying. So he told me not to worry and that he was opneing an investigation to get it resolved for me.

I really hope it does get resolved if not this will be truly messed up as the 50K offer was one of the biggest reasons for applying.

Re: Open Investigation with AMEX

cp94550 — Mon, 25 Jan 2016 17:55:30 GMT

I just opened 2 AX cards and was only given an offer on the first card. It says in the terms that you are not eligible for the promo if you already have an account. I see a AX in your sig - not sure if that's the new card or one you already had. Perhaps you are not eligible since you already have an AX account?

Re: Open Investigation with AMEX

Anonymous — Mon, 25 Jan 2016 17:58:25 GMT

@cp94550 wrote:
I just opened 2 AX cards and was only given an offer on the first card. It says in the terms that you are not eligible for the promo if you already have an account. I see a AX in your sig - not sure if that's the new card or one you already had. Perhaps you are not eligible since you already have an AX account?

They have that disclaimer all the time and it doesn't affect your ability to get bonuses from their credit cards whether you already have one or not

Re: Open Investigation with AMEX

Tryingtogetbetter — Mon, 25 Jan 2016 18:05:48 GMT

The one in my sig is the one I opened last week. I have never had an AMEX account before, this is my first.

Re: Open Investigation with AMEX

Anonymous — Mon, 25 Jan 2016 18:12:38 GMT

@cp94550 wrote:
I just opened 2 AX cards and was only given an offer on the first card. It says in the terms that you are not eligible for the promo if you already have an account. I see a AX in your sig - not sure if that's the new card or one you already had. Perhaps you are not eligible since you already have an AX account?
I don't think that it should affect it at all. Got the PRG 25k offer when I app'd through my login last week. You should see if you can get them to honor the offer on both cards, I'm sure amex will make it right. When I was approved I got the 25k MR points, then seeing all the 50k MR offer talk on here I spoke with a CSR and they were able to open a case review and bumped me up to the 50k offer. So I hope you'll have a good outcome OP.

Re: Open Investigation with AMEX

zerbherb — Mon, 25 Jan 2016 19:43:35 GMT

thanks for scaring me. I just got the 50k offer via incgonito window.

Re: Open Investigation with AMEX

Anonymous — Mon, 25 Jan 2016 20:16:39 GMT

FYI-

When my PRG came there was no mention of a bonus offer included and I still got the 50k points.

Part me of me wants you to disregard what the CSR said (as they're known to be flat out wrong) and trust that everything is fine. But let us know what the investigation turns up.

Re: Open Investigation with AMEX

myjourney — Mon, 25 Jan 2016 20:31:08 GMT

@Anonymous wrote:
FYI-

When my PRG came there was no mention of a bonus offer included and I still got the 50k points.

Part me of me wants you to disregard what the CSR said (as they're known to be flat out wrong) and trust that everything is fine. But let us know what the investigation turns up.

+1 Mine came with no mention of the bonus I applied for as well

I think they make no mention in the welcome package because it changes so often between 25k-50k and that would require new printed material each time

Re: Open Investigation with AMEX

NRB525 — Mon, 25 Jan 2016 20:41:37 GMT

I did not see a bonus confirmation in the mailed paperwork, but they did follow up, either with email or on my online account that I had the 50k points if only I would complete the $1,000 spend.

Re: Open Investigation with AMEX

elim — Mon, 25 Jan 2016 20:53:17 GMT

Everyone looks at their welcome package and emails when they get their card and see's no proof. It will show up if you app'd through a bonus link.

Re: Open Investigation with AMEX

Tryingtogetbetter — Mon, 25 Jan 2016 21:06:43 GMT

Well I'm not so much worried that I didn't see any welcome email or welcome offer in the package, what worried me was the rep stating there was no offer on my account. I'll just wait a few days and see what the investigation reveals. If not I will try a different rep.

Re: Open Investigation with AMEX

Anonymous — Tue, 26 Jan 2016 05:18:14 GMT

The welcome offer is not printed on the welcome packet because it does change so frequently. Our systems, on occasion, will not show the acquisition code for a new account which it sounds like is what happened when you called - but the code dictating your offer should still be in the back-end. Not all representatives know how to access that system. If necessary, please don't hesitate to ask to speak with a supervisor and they will be happy to check if there is indeed an offer attached. Do keep in mind that you can only get a welcome offer for each specific card in a lifetime. As long as you haven't had this card before as a primary cardmember, and you didn't try applying via a third party website for an offer that's actually inactive (which some people continue trying to do for the 100K Platinum Card offer), you should be fine.

Re: Open Investigation with AMEX

Tryingtogetbetter — Tue, 26 Jan 2016 14:21:50 GMT

@Anonymous wrote:
The welcome offer is not printed on the welcome packet because it does change so frequently. Our systems, on occasion, will not show the acquisition code for a new account which it sounds like is what happened when you called - but the code dictating your offer should still be in the back-end. Not all representatives know how to access that system. If necessary, please don't hesitate to ask to speak with a supervisor and they will be happy to check if there is indeed an offer attached. Do keep in mind that you can only get a welcome offer for each specific card in a lifetime. As long as you haven't had this card before as a primary cardmember, and you didn't try applying via a third party website for an offer that's actually inactive (which some people continue trying to do for the 100K Platinum Card offer), you should be fine.

Thanks for the info Pooka89. I definiately signed up via AMEX's website using Chrome and I double checked the offer for 50K. I've never had an AMEX before so I've never used up any offer for any card. This puts me at ease, the rep I spoke with on chat probably just couldn't see it. If I don't hear anything from the investigation by the end of the week I will reach out to them again. Thanks again.

Re: Open Investigation with AMEX

Tryingtogetbetter — Wed, 27 Jan 2016 22:45:21 GMT

I spoke with a different rep through chat today (she was incredibly nice and helpful) and let me know that the 50K offer was indeed attached to my card. She stated that bonus offers typically do not show up on the account within the first 24-48 hours of account opening which the previous rep should've had mentioned to me rather than just stating no bonus offer was there. She apologize and did confirm the 50K offer, so great news there. Thanks all.

Re: Open Investigation with AMEX

Anonymous — Thu, 28 Jan 2016 14:21:16 GMT

@cp94550 wrote:
I just opened 2 AX cards and was only given an offer on the first card. It says in the terms that you are not eligible for the promo if you already have an account. I see a AX in your sig - not sure if that's the new card or one you already had. Perhaps you are not eligible since you already have an AX account?

Same here. I have had two investigations open with Amex regarding the 250 offer for the Blue Cash Preferred. They told me my account did not have any offer(s) when I signed up for the account, perhaps I had an account.

I didn't get the bonus at the end.