topic Re: Citicards website issues? in Credit Cards

Citicards website issues?

Discover2016 — Mon, 15 Feb 2016 14:39:42 GMT

Is it just me or is the Citi website a hot mess? Of all my card websites, Citi is def the glitchiest! Clicking on link to view statements for example will sometimes send me to a white screen that says "excessive value" or something similar. My fav: clicking on expand account details sends me to login screen. Also my latest statement from Feb mysteriously vanished!

Re: Citicards website issues?

NRB525 — Mon, 15 Feb 2016 12:34:23 GMT

I was having issues getting the website to appear yesterday. It would come up with a "There was a problem" webpage with Citi logo.

Eventually got in, but yeah, I think there was some issue set going on there.

Re: Citicards website issues?

Anonymous — Mon, 15 Feb 2016 12:37:35 GMT

Although no problem today, I frequently have problems with their site.

Re: Citicards website issues?

mikelo22 — Mon, 15 Feb 2016 14:09:41 GMT

Citi's site is pretty quirky. Sometimes I get an error just for trying to login to my account. There's also times where the system is down and everytime I try to make a payment it returns with an error message.

I'm one of the biggest Citi fanboys, but man, their site really needs to be revamped. It's lightyears behind sites like Chase.

Re: Citicards website issues?

Anonymous — Mon, 15 Feb 2016 19:11:38 GMT

The regular Citi website (with my AAdvantage MC) seems to be working normally. The retail website for my Brooks Bros account shows a 0 in the reward balance, so I don't know what's up with that. I'll call customer service if it still shows a 0 after the next statement cuts.

Re: Citicards website issues?

Anonymous — Mon, 15 Feb 2016 19:36:38 GMT

This has been a BIG problem for months.

Re: Citicards website issues?

Anonymous — Mon, 15 Feb 2016 21:29:30 GMT

I have noticed that the site is usually down for maintenance at night - so I always try to log in during the daytime. Haven't had any issues during normal business hours, oddly enough.

Re: Citicards website issues?

Anonymous — Mon, 15 Feb 2016 22:05:17 GMT

@Discover2016 wrote:
Is it just me or is the Citi website a hot mess? Of all my card websites, Citi is def the glitchiest! Clicking on link to view statements for example will sometimes send me to a white screen that says "excessive value" or something similar. My fav: clicking on expand account details sends me to login screen. Also my latest statement from Feb mysteriously vanished!

YES. It is a hot gutted mess. I can only login from an incognito tab, its ridiculous! Mobile app works just fine.