topic Re: Citi online access removed? in Credit Cards

Citi online access removed?

Closingracer99 — Wed, 17 Feb 2016 02:36:58 GMT

I tried to sign onto my citi account for my credit cards and the access to my account has dissapeared. When I tried to get my password reset even though I knew it was correct it said my card is not registered to an account. I did signup for a checking account and set it up but I did that on purpose to keep it seperate. Why did citi just do this?

Re: Citi online access removed?

FinStar — Wed, 17 Feb 2016 03:55:08 GMT

@Closingracer99 wrote:
I tried to sign onto my citi account for my credit cards and the access to my account has dissapeared. When I tried to get my password reset even though I knew it was correct it said my card is not registered to an account. I did signup for a checking account and set it up but I did that on purpose to keep it seperate. Why did citi just do this?

Contact Citi. They would be the only ones to tell you why your online access is unavailable or unlinked. Sorry, but we don't work for Citi OP and we could speculate all day long why it happened. Their online technical support team should be able to point you in the right direction.

Re: Citi online access removed?

Closingracer99 — Wed, 17 Feb 2016 04:00:08 GMT

@FinStar wrote:
@Closingracer99 wrote:
I tried to sign onto my citi account for my credit cards and the access to my account has dissapeared. When I tried to get my password reset even though I knew it was correct it said my card is not registered to an account. I did signup for a checking account and set it up but I did that on purpose to keep it seperate. Why did citi just do this?
Contact Citi. They would be the only ones to tell you why your online access is unavailable or unlinked. Sorry, but we don't work for Citi OP and we could speculate all day long why it happened. Their online technical support team should be able to point you in the right direction.

Because I love talking to them? Already did and just was forced to make it tied to the checking account i made which i have also closed since I realize wasn't worth the hassle to change my direct deposit info with my job.