topic Re: uuggggghhhhhh!!! Amex overseas call centers in Credit Cards

uuggggghhhhhh!!! Amex overseas call centers

CreditRookie22 — Tue, 01 Mar 2016 17:09:18 GMT

Why do they have it. It's getting bad, last 4 times I've called I've gotten overseas reps. I've called for simple things like new address change since I moved. They are rude, don't follow their customer service training, and I , for my life, cannot understand what they're saying. Why has amex gotten worse about this. I had long term plans for amex but I guess now I'll stick with Chase as my long term cards instead!!!!

Re: uuggggghhhhhh!!! Amex overseas call centers

kdm31091 — Tue, 01 Mar 2016 17:14:37 GMT

@CreditRookie22 wrote:
Why do they have it. It's getting bad, last 4 times I've called I've gotten overseas reps. I've called for simple things like new address change since I moved. They are rude, don't follow their customer service training, and I , for my life, cannot understand what they're saying. Why has amex gotten worse about this. I had long term plans for amex but I guess now I'll stick with Chase as my long term cards instead!!!!

Unfortunately most companies have moved to overseas support. Citi, Barclay and BOA come to mind as having barely-speak-English reps unless you call the higher ups. Just the way of the world I guess

Re: uuggggghhhhhh!!! Amex overseas call centers

Anonymous — Tue, 01 Mar 2016 17:19:30 GMT

Just got of the phone with a friendly Discover rep who spoke English quite eloquently...go Discover!

Re: uuggggghhhhhh!!! Amex overseas call centers

barbaralee — Tue, 01 Mar 2016 17:21:22 GMT

We have a 3rd party call center here in Columbus, Ohio that handles a lot of Amex business. We also have a high immigrant population, primarily from India, West Africa, and Somalia. So that overseas call rep may be closer to home than you think.

Re: uuggggghhhhhh!!! Amex overseas call centers

Anonymous — Tue, 01 Mar 2016 17:26:07 GMT

Agree that the Amex overseas call centers are impossible, and often rude. Very difficult to understand, they can also be quite rude at times and don't seem to care about helping the customer.

I have found online support to be fantastic on both of my Amex cards, but certainly there are some things that cannot be conducted via online chat.

I feel for you. Once time I reached a US call center and the difference was night and day.

I do love my Amex cards and just received a CLI on my BCP, but wish they would eliminate the overseas call centers. It gives them a bad name.

Re: uuggggghhhhhh!!! Amex overseas call centers

CreditRookie22 — Tue, 01 Mar 2016 17:38:48 GMT

I too have discover. I love them. Amex can learn from Chase and Discover. Barbaralee should see what REAL customer service is like from my Chase and Discover. Now THAT'S pride.

Re: uuggggghhhhhh!!! Amex overseas call centers

Anonymous — Tue, 01 Mar 2016 18:20:43 GMT

Totally agree. I just had to deal with the AMEX call center the other day and, man, they are SO DIFFICULT to understand. Clearly they are just reading off a script too. When you ask them a question that they maybe don't get often or is not part of whatever they have written in front of them, its nearly comical to hear them try to read off answers that really don't answer your question.

By far, though Citi, is the worst about this. I called there yesterday to see about my approval status (it's been 7 days since I applied) and I may as well have called my pets and asked them for as much information as I got. I was clearly a little frustrated and she just kept reading off her script. I like when they say, "Can I help you with anything else?" as if they actually helped with your original question.

A total 180 is Discover, Their CS is AWESOME, AWESOME, AWESOME. Do they have any overseas call centers at all? I hope not, and I hope they never do The service you get from them makes me want to do all my business there. I really wish they offered more services.

Re: uuggggghhhhhh!!! Amex overseas call centers

buggie — Tue, 01 Mar 2016 21:31:03 GMT

Yes!!! to comment about the CITI call reps - "I may as well have called my pets" this really made me laugh. However, pets are way more responsive.

Re: uuggggghhhhhh!!! Amex overseas call centers

noobody — Wed, 02 Mar 2016 00:52:10 GMT

why they put up those call center up where csr can even UNDERSTAND a simple question?

love the pet talk, BTW

Re: uuggggghhhhhh!!! Amex overseas call centers

barbaralee — Wed, 02 Mar 2016 02:02:42 GMT

@CreditRookie22 wrote:
Barbaralee should see what REAL customer service is like from my Chase and Discover. Now THAT'S pride.

We have a Chase card that we never use. The few times that I have called have been good.

We have Discover as well, in fact hubby's Discover is our bill paying card. Their customer service is OUTSTANDING.

Capital One has been pretty solid, too, ever since they brought their customer service back to the U.S... at least with me. But I have not had an overly complicated issues.

I think you missed the point I was making with Amex customer service, though. I was not saying they are good... I was saying that I live in a city with a large immigrant population AND there is a company based here that handles Amex personal cards. Just because one has an accent does not mean they are not in the U.S. My mother's east Asian accent is so thick people can't understand her when she is on the phone.... even though she has lived in west Texas for the last 30 years.

Re: uuggggghhhhhh!!! Amex overseas call centers

Kevin86475391 — Wed, 02 Mar 2016 02:02:09 GMT

@kdm31091 wrote:
Unfortunately most companies have moved to overseas support. Citi, Barclay and BOA come to mind as having barely-speak-English reps unless you call the higher ups. Just the way of the world I guess

I thought BofA had US call centers. It's been several months since I last called them, but every time in the past it seemed like a US call center.

I agree though, Discover and Chase have great customer service!

And yeah, Citi is terrible. It's always so frustrating calling them. If I didn't like the DC so much I wouldn't deal with Citi.

Re: uuggggghhhhhh!!! Amex overseas call centers

Kevin86475391 — Wed, 02 Mar 2016 02:05:19 GMT

@barbaralee wrote:
I think you missed the point I was making with Amex customer service, though. I was not saying they are good... I was saying that I live in a city with a large immigrant population AND there is a company based here that handles Amex personal cards. Just because one has an accent does not mean they are not in the U.S. My mother's east Asian accent is so thick people can't understand her when she is on the phone.... even though she has lived in west Texas for the last 30 years.

LOL, as a fellow Texan, you sure it's not because she's lived in west Texas for the last 30 years?

When I speak with non-native English speakers I often find that they have as much trouble understanding me as I do understanding them.

Re: uuggggghhhhhh!!! Amex overseas call centers

kdm31091 — Wed, 02 Mar 2016 02:19:04 GMT

BOA does have some US reps but sometimes they are overseas. Depends what time you call I guess

Re: uuggggghhhhhh!!! Amex overseas call centers

CreditCuriosity — Wed, 02 Mar 2016 02:26:46 GMT

Simple answer call the Amex Platinum number and hopefully they can serve you even if you don't have the Plat card as it is us based among most of their business cards.. Guranteed on-shore.. My Barclay's Hawaiian airlines CC is always on-shores as well. Depends not only on CC company, but also card. Also Chase follows same depending on card whether on-shore or off-shore.. I get auto routed on any card I call on now w/regards to chase to JPM as once you get a card with JPM and not chase it appears whatever # you call they re-route you as you are I guess more "valued" thus the better CS answered in one ring usually

Re: uuggggghhhhhh!!! Amex overseas call centers

barbaralee — Wed, 02 Mar 2016 02:30:36 GMT

@Kevin86475391 wrote:
@barbaralee wrote:
I think you missed the point I was making with Amex customer service, though. I was not saying they are good... I was saying that I live in a city with a large immigrant population AND there is a company based here that handles Amex personal cards. Just because one has an accent does not mean they are not in the U.S. My mother's east Asian accent is so thick people can't understand her when she is on the phone.... even though she has lived in west Texas for the last 30 years.
LOL, as a fellow Texan, you sure it's not because she's lived in west Texas for the last 30 years?

When I speak with non-native English speakers I often find that they have as much trouble understanding me as I do understanding them.

Yeah, I am sure that is what it is as well! Goes along with the other mannerisms that she picked up after becoming a naturalized Texan (her belt buckle is the size of her head ).

Years ago I bought some pears from a man in Arkansas and I could not understand a damn word he said to me. I did understand when he said "pear" which he pronounced "par".

Re: uuggggghhhhhh!!! Amex overseas call centers

Kevin86475391 — Wed, 02 Mar 2016 02:57:47 GMT

@barbaralee wrote:
@Kevin86475391 wrote:
@barbaralee wrote:
I think you missed the point I was making with Amex customer service, though. I was not saying they are good... I was saying that I live in a city with a large immigrant population AND there is a company based here that handles Amex personal cards. Just because one has an accent does not mean they are not in the U.S. My mother's east Asian accent is so thick people can't understand her when she is on the phone.... even though she has lived in west Texas for the last 30 years.
LOL, as a fellow Texan, you sure it's not because she's lived in west Texas for the last 30 years?

When I speak with non-native English speakers I often find that they have as much trouble understanding me as I do understanding them.

Yeah, I am sure that is what it is as well! Goes along with the other mannerisms that she picked up after becoming a naturalized Texan (her belt buckle is the size of her head ).

Years ago I bought some pears from a man in Arkansas and I could not understand a damn word he said to me. I did understand when he said "pear" which he pronounced "par".

LOL, very true! Everything's bigger in Texas and that goes double for the belt buckles