topic Re: 2 Marriott Rooms, Same Dates, Need Help With Rewards in Credit Cards

2 Marriott Rooms, Same Dates, Need Help With Rewards

elim — Mon, 07 Mar 2016 23:01:36 GMT

I need help optimizing rewards return for a short stay next week.

I have some fam meeting me in Cleveland and have booked a guest room (prepaid) on Marriott Card for them (on me and in my name). I also have a suite reserved for the same dates for GF and myself. This is the first time I have prepaid a room and it is showing as 1x rewards "PREMIER VISA - NON-MARRIOTT SPND 439 points". I will use Ritz Card for the Suite I will be staying in. Both rooms are at a Marriott Autograph, not RC.

here's the scoop in short...

1 room, 2 nts, family, prepaid, Marriott card

1 room, 2 nts, me and GF, reserved, Ritz card

Will I get my extra Marriott Spend rewards on the guest room I won't be staying in?

Will both rooms count as stays on my M number?

Is there anything I should do to increase return?

Re: 2 Marriott Rooms, Same Dates, Need Help With Rewards

Anonymous — Mon, 07 Mar 2016 23:20:44 GMT

I don't know what the official rules are, but I've gotten elite credits and points for extra rooms - just as if I'd stayed in them myself.

Re: 2 Marriott Rooms, Same Dates, Need Help With Rewards

elim — Mon, 07 Mar 2016 23:31:00 GMT

@Anonymous wrote:
I don't know what the official rules are, but I've gotten elite credits and points for extra rooms - just as if I'd stayed in them myself.

Thanks, Saleen just reminded me they have a new MegaBonus. If I do get both stays it's worth a free night plus the rewards. :]

Register by April 15, 2016
Stay at participating properties between February 1 – May 15, 2016
Win #1: Earn a free night after two stays
Win #2: Unlock your new bonus points offer – and register when it appears in your online account
Win #3: Every stay counts at 4,000+ hotels worldwide

Re: 2 Marriott Rooms, Same Dates, Need Help With Rewards

ibmrad7 — Tue, 08 Mar 2016 00:06:04 GMT

1. 1 room, 2 nts, family, prepaid, Marriott card - If you are present at Check-In and its under your name, you'll get the credit; otherwise no.

Re: 2 Marriott Rooms, Same Dates, Need Help With Rewards

noobody — Tue, 08 Mar 2016 00:57:02 GMT

Something very strange happen to me.

I booked a room for my brother, reserved AND paid by my Marriott card, they asked pic of my passport, and i got NO credit/points on my Marriott account, only points are from credit card.

Booked another room for my brother's friends, reserved with my Marriott card, and they paid for the stay themselves, I got 15 points per dollar they spend, plus 20%, I got no status other than have the credit card, is that suppose 10 points per dollar?

I did not stay at either room

Re: 2 Marriott Rooms, Same Dates, Need Help With Rewards

Anonymous — Tue, 08 Mar 2016 01:04:26 GMT

@noobody wrote:

I booked a room for my brother, reserved AND paid by my Marriott card, they asked pic of my passport, and i got NO credit/points on my Marriott account, only points are from credit card.

Did you submit a missing points form?

Re: 2 Marriott Rooms, Same Dates, Need Help With Rewards

jsucool76 — Tue, 08 Mar 2016 02:17:37 GMT

You can earn points for up to 3 rooms at the same time. You can only earn elite night credit for 1 room (as you can only stay in one room at a time, technically).

Can you take a screenshot of the detailed transaction where it is showing 1x spend? I'd call chase and ask about the earning on that transaction.

You should earn the 5x on hotels no matter how many rooms you book, in whoevers name, as long as it is paid with your card.

Make sure the room for your family is booked under your name. Add the rest of your family as additional guests. If you have it under (for example) your moms name...you wont earn points for it.

Since you have ritz, i'm assuming you're gold. For rooms booked with the marriott card you'll earn 17.5 points per dollar spent on the room. 12.5 from marriott (10+25% bonus) and 5 from the marriott card.

With the ritz card you'll earn 18 points per dollar. 12.5 from marriott (10+25% bonus and 5.5 from the ritz card (5+10% bonus).

@Noobody:

Was your marriott number attached to the reservation? Was the room in your name? Hotels are NOT supposed to grant points/elite night credits if you're not the one checking into the room, which is why i suggest keeping the room in your name. All of the info on the reservation needs to match your rewards account.

It seems one hotel followed the rules to the T, and one is more lax. It happens. If you're not staying, expect nothing.

Re: 2 Marriott Rooms, Same Dates, Need Help With Rewards

Anonymous — Tue, 08 Mar 2016 02:29:18 GMT

@jsucool76 wrote:
You can earn points for up to 3 rooms at the same time. You can only earn elite night credit for 1 room (as you can only stay in one room at a time, technically).

I guess I've benefitted from Marriott's errors, then.

Doesn't make much of a difference with my infrequent stays, though. I'm still a basic member.

Re: 2 Marriott Rooms, Same Dates, Need Help With Rewards

elim — Tue, 08 Mar 2016 02:35:24 GMT

@jsucool76 wrote:
You can earn points for up to 3 rooms at the same time. You can only earn elite night credit for 1 room (as you can only stay in one room at a time, technically).

Can you take a screenshot of the detailed transaction where it is showing 1x spend? I'd call chase and ask about the earning on that transaction.

You should earn the 5x on hotels no matter how many rooms you book, in whoevers name, as long as it is paid with your card.

Make sure the room for your family is booked under your name. Add the rest of your family as additional guests. If you have it under (for example) your moms name...you wont earn points for it.

Since you have ritz, i'm assuming you're gold. For rooms booked with the marriott card you'll earn 17.5 points per dollar spent on the room. 12.5 from marriott (10+25% bonus) and 5 from the marriott card.

With the ritz card you'll earn 18 points per dollar. 12.5 from marriott (10+25% bonus and 5.5 from the ritz card (5+10% bonus).

@noobody:

Was your marriott number attached to the reservation? Was the room in your name? Hotels are NOT supposed to grant points/elite night credits if you're not the one checking into the room, which is why i suggest keeping the room in your name. All of the info on the reservation needs to match your rewards account.

It seems one hotel followed the rules to the T, and one is more lax. It happens. If you're not staying, expect nothing.

This is all I have for rewards activity on the pre-paid room (i booked through marriott.com)...

02/15/16
Bonus The date of your last qualifying activity was 02/15/16.
PREMIER VISA - NON-MARRIOTT SPND
439 points

Here's the actual booking...

Summary of Charges Summary of Room Charges Cost per night per room (USD)

Saturday, March 26, 2016 - Monday, March 28, 2016 (2 nights , Advance Purchase rate, prepay in full, non-refundable if cancelled more than 1 day after booking, no changes )	188.00
Estimated government taxes and fees	31.02
Total for stay (per room)	438.04

Thanks for the heads up about using Ritz, I actually didn't have the RC when I booked this room and will use it for the rest. I wondered if I would get the extra points after the stay. Don't know as I have never prepaid and will probably never again.

I got complacent with the site after a few reservations under my belt and obviously have much to learn.

Thank you for the help (again, lol)

Re: 2 Marriott Rooms, Same Dates, Need Help With Rewards

elim — Tue, 08 Mar 2016 02:40:25 GMT

here's the CC stuff

Re: 2 Marriott Rooms, Same Dates, Need Help With Rewards

jsucool76 — Tue, 08 Mar 2016 03:15:43 GMT

I'd call chase and ask, they may have you call the hotel directly about how their transactions are coded.

Re: 2 Marriott Rooms, Same Dates, Need Help With Rewards

elim — Tue, 08 Mar 2016 03:19:48 GMT

@jsucool76 wrote:
I'd call chase and ask, they may have you call the hotel directly about how their transactions are coded.

Thanks again jsu... I just sent an SM and will see what they say tommorrow. Thanks also for the info, I'll keep multiple rooms in my name now and use RC. You are pretty good at this for sure. :]

Re: 2 Marriott Rooms, Same Dates, Need Help With Rewards

noobody — Tue, 08 Mar 2016 04:12:55 GMT

@jsucool76 wrote:
You can earn points for up to 3 rooms at the same time. You can only earn elite night credit for 1 room (as you can only stay in one room at a time, technically).

Can you take a screenshot of the detailed transaction where it is showing 1x spend? I'd call chase and ask about the earning on that transaction.

You should earn the 5x on hotels no matter how many rooms you book, in whoevers name, as long as it is paid with your card.

Make sure the room for your family is booked under your name. Add the rest of your family as additional guests. If you have it under (for example) your moms name...you wont earn points for it.

Since you have ritz, i'm assuming you're gold. For rooms booked with the marriott card you'll earn 17.5 points per dollar spent on the room. 12.5 from marriott (10+25% bonus) and 5 from the marriott card.

With the ritz card you'll earn 18 points per dollar. 12.5 from marriott (10+25% bonus and 5.5 from the ritz card (5+10% bonus).

@noobody:

Was your marriott number attached to the reservation? Was the room in your name? Hotels are NOT supposed to grant points/elite night credits if you're not the one checking into the room, which is why i suggest keeping the room in your name. All of the info on the reservation needs to match your rewards account.

It seems one hotel followed the rules to the T, and one is more lax. It happens. If you're not staying, expect nothing.

It was the same hotel. Since I was NOT stay there, there is no base to argue, my marriott number was on both reservations, but person stay there is obvious not my name, just consider a lucky break on 2nd reservation, but why is 15 points per $ plus 20%?

Re: 2 Marriott Rooms, Same Dates, Need Help With Rewards

jsucool76 — Tue, 08 Mar 2016 04:50:18 GMT

You should earn 10 points per dollar, plus 20% (12 points per dollar) plus the 5 points per dollar from your marriott card, for a total of 17 points

Re: 2 Marriott Rooms, Same Dates, Need Help With Rewards

elim — Wed, 09 Mar 2016 17:37:49 GMT

Got a reply from Chase, It was worth 1,753 points (every one counts)...

"Thank you for contacting Chase regarding your Marriott
Premier credit card account.

After a review of the Metropolitan at 9 Hotel in
Cleveland, Ohio. After a review of the hotel website, it
does reflect they are part of the Marriott Autograph
Collection. As a result, I have added 1,753 points to the
account. These points will be reflected on the next
billing statement.

We appreciate the opportunity to help you. We value our
relationship with you and thank you for choosing Chase.
Please contact us anytime if you need assistance.

Thank you, "

Re: 2 Marriott Rooms, Same Dates, Need Help With Rewards

Saleen099 — Wed, 09 Mar 2016 18:26:10 GMT

Nice Congrats!!!!!

Re: 2 Marriott Rooms, Same Dates, Need Help With Rewards

jsucool76 — Wed, 09 Mar 2016 18:27:03 GMT

Should've only been 1752. You're one ahead of the game. =]

Re: 2 Marriott Rooms, Same Dates, Need Help With Rewards

UncleB — Wed, 09 Mar 2016 23:17:06 GMT

@elim wrote:
Got a reply from Chase, It was worth 1,753 points (every one counts)...

"Thank you for contacting Chase regarding your Marriott
Premier credit card account.

After a review of the Metropolitan at 9 Hotel in
Cleveland, Ohio. After a review of the hotel website, it
does reflect they are part of the Marriott Autograph
Collection. As a result, I have added 1,753 points to the
account. These points will be reflected on the next
billing statement.

We appreciate the opportunity to help you. We value our
relationship with you and thank you for choosing Chase.
Please contact us anytime if you need assistance.

Thank you, "

That's awesome!

I might be an outlier, but I'm actually more impressed when a glitch comes up and it's promptly and happily taken care of than when everything goes perfectly. "Perfect" is easy to handle, it take skill to 'fix' something so that the experience remains seamless. Kudos to Chase on making this right!

FWIW, I used to be a road-warrior 'back in the day', and I always found Marriott extremely easy to work with as well, especially on my points. More than once I would get to my room and realize my MR number wasn't on my printout, and I would call the front desk from my room and have it added - no questions asked. I also had to use the missing stay form once (it was one of my first stays, and was my error) and again, easy-peasy.

If I ever travel for business (or even for pleasure) again I'll always check for a Marriott first.