topic Re: AmEx was so nice for no reason in Credit Cards

AmEx was so nice for no reason

Anonymous — Thu, 14 Apr 2016 00:31:55 GMT

i went to pay my balance on my green (left my wallet at home one day and i always keep that in my glovebox as a back up just for those instances) but i wasn't enrolled in the pay by app function. i called in to enroll and make my $2.15 payment and the lady said "don't worry about making that payment. i will just give you a $3 credit for being such a good cardholder and never being late on your payments"

i know it's a small gesture and only $3 but it's the principle i found to be pleasant. so thank you for that small gesture, AmEx!

Re: AmEx was so nice for no reason

Anonymous — Thu, 14 Apr 2016 00:32:47 GMT

Hey that was pretty darn nice

Re: AmEx was so nice for no reason

Anonymous — Thu, 14 Apr 2016 00:40:15 GMT

especially considering that i have only been with them a year last month

Re: AmEx was so nice for no reason

Anonymous — Thu, 14 Apr 2016 01:20:11 GMT

Yay!

Re: AmEx was so nice for no reason

Anonymous — Thu, 14 Apr 2016 01:21:03 GMT

Nice...

Re: AmEx was so nice for no reason

DoroLucky — Thu, 14 Apr 2016 01:24:31 GMT

Hmmmmm wonder if they'll do that for my $3000 balance 😂😂😂😂

Re: AmEx was so nice for no reason

Jon85 — Thu, 14 Apr 2016 18:55:14 GMT

hahaha, I was just going to say the same thing, Doro--but mine is only $1,500 so maybe I have a better shot than you
@DoroLucky wrote:
Hmmmmm wonder if they'll do that for my $3000 balance 😂😂😂😂

Re: AmEx was so nice for no reason

SouthJamaica — Thu, 14 Apr 2016 22:28:11 GMT

@Anonymous wrote:
i went to pay my balance on my green (left my wallet at home one day and i always keep that in my glovebox as a back up just for those instances) but i wasn't enrolled in the pay by app function. i called in to enroll and make my $2.15 payment and the lady said "don't worry about making that payment. i will just give you a $3 credit for being such a good cardholder and never being late on your payments"

i know it's a small gesture and only $3 but it's the principle i found to be pleasant. so thank you for that small gesture, AmEx!

Yeah now they'll probably report it to the credit bureau as a "writeoff"

I don't trust that company

Re: AmEx was so nice for no reason

Anonymous — Thu, 14 Apr 2016 23:16:37 GMT

haha we shall see...

Re: AmEx was so nice for no reason

Kevin86475391 — Fri, 15 Apr 2016 04:04:02 GMT

That is really nice! It's those little things like that that really impress me with companies.

Re: AmEx was so nice for no reason

Imperfectfuture — Fri, 15 Apr 2016 06:05:14 GMT

@DoroLucky wrote:
Hmmmmm wonder if they'll do that for my $3000 balance 😂😂😂😂

One needs only ask.

Re: AmEx was so nice for no reason

Septrosh — Fri, 15 Apr 2016 13:26:20 GMT

@DoroLucky wrote:
Hmmmmm wonder if they'll do that for my $3000 balance 😂😂😂😂

I'm sure they will. Just give them a call and tell them you've been a loyal customer and will talk highly of them on the MyFICO forums.

Seriously though, I love AMEX customer service. They've always been good to me.

Re: AmEx was so nice for no reason

jbsea — Fri, 15 Apr 2016 13:31:34 GMT

I was just going to make a post about this but I will tag on to yours.... I was on the phone with them yesterday talking about my ED account. Then I had a question about my Delta and they transferred me to someone else who after answering my question just gave me 500 miles for being a good customer. I know that is not a lot but wow, it make a impression. I continue my love affair with Amex.

Re: AmEx was so nice for no reason

DoroLucky — Fri, 15 Apr 2016 14:15:16 GMT

@Jon85 wrote:
hahaha, I was just going to say the same thing, Doro--but mine is only $1,500 so maybe I have a better shot than you

hahahhaha well let us know how it works for you

Re: AmEx was so nice for no reason

DoroLucky — Fri, 15 Apr 2016 14:13:37 GMT

@Imperfectfuture wrote:
@DoroLucky wrote:
Hmmmmm wonder if they'll do that for my $3000 balance 😂😂😂😂
One needs only ask.

Re: AmEx was so nice for no reason

DoroLucky — Fri, 15 Apr 2016 14:17:32 GMT

@Septrosh wrote:
@DoroLucky wrote:
Hmmmmm wonder if they'll do that for my $3000 balance 😂😂😂😂
I'm sure they will. Just give them a call and tell them you've been a loyal customer and will talk highly of them on the MyFICO forums.

Seriously though, I love AMEX customer service. They've always been good to me.

I called them and told them what you said AND my balance is now taken care of POOF BE GONE lol. Told them all about you and was told you should call in for debt forgiveness too

Re: AmEx was so nice for no reason

Septrosh — Fri, 15 Apr 2016 14:20:56 GMT

@DoroLucky wrote:
@Septrosh wrote:
@DoroLucky wrote:
Hmmmmm wonder if they'll do that for my $3000 balance 😂😂😂😂
I'm sure they will. Just give them a call and tell them you've been a loyal customer and will talk highly of them on the MyFICO forums.

Seriously though, I love AMEX customer service. They've always been good to me.
I called them and told them what you said AND my balance is now taken care of POOF BE GONE lol. Told them all about you and was told you should call in for debt forgiveness too

I only have a $50 balance on there right now. Headed shopping quick first and then I'll make my call. Thanks for putting in the kinds words for me.

Re: AmEx was so nice for no reason

Open123 — Fri, 15 Apr 2016 15:08:18 GMT

In my experience, I've always found Amex to have the best cardmember experience when you use their cards "as intended." For instance, I recall one of the first to app and utilize the Zync (still one of my favorites) for the dining pack. Some issue caused a bonus not to post, and the CSR credited me $100 and said, "sorry for the inconvenience, and please have lunch on us."

No other issuer would have done that in a similar position.

Re: AmEx was so nice for no reason

Anonymous — Fri, 15 Apr 2016 16:26:16 GMT

i am surprised they did that because that was my first swipe on that card lol