topic Re: Requested CLI and received this message in Credit Cards

Requested CLI and received this message

Anonymous — Wed, 20 Apr 2016 15:50:08 GMT

I requested a CLI over the weekend online and it told me they would contact me within 6 hours with an answer. I received this email maybe 10 minutes later. "We received your request regarding the credit limit increase. Thank you for contacting us. In order to complete the processing of your credit limit increase, we are required to speak with you directly." Some reason I feel a little nervous about calling. I feel like they will ask questions that I will not know answers to. I have never done anything with credit over the phone before and feel like they will talk me out of increasing. I just want my utilization to go down just a little. Right now it is at 40ish %. Anyone have any tips before I call them?

Re: Requested CLI and received this message

myjourney — Wed, 20 Apr 2016 16:00:35 GMT

@Anonymous wrote:
I requested a CLI over the weekend online and it told me they would contact me within 6 hours with an answer. I received this email maybe 10 minutes later. "We received your request regarding the credit limit increase. Thank you for contacting us. In order to complete the processing of your credit limit increase, we are required to speak with you directly." Some reason I feel a little nervous about calling. I feel like they will ask questions that I will not know answers to. I have never done anything with credit over the phone before and feel like they will talk me out of increasing. I just want my utilization to go down just a little. Right now it is at 40ish %. Anyone have any tips before I call them?

It would help to know the lender " I only have Care Credit, Victoria's Secret, Fingerhut (never ever used lol), and the Best Buy card,"

~~But I'm guessing Amex and the call leads to a denial~~

Re: Requested CLI and received this message

trant3 — Wed, 20 Apr 2016 16:00:20 GMT

What's there to be afraid of? Worst that can happen is income verification, if everything told is true nothing to worry about.

Re: Requested CLI and received this message

UncleB — Wed, 20 Apr 2016 16:01:06 GMT

@myjourney wrote:
@Anonymous wrote:
I requested a CLI over the weekend online and it told me they would contact me within 6 hours with an answer. I received this email maybe 10 minutes later. "We received your request regarding the credit limit increase. Thank you for contacting us. In order to complete the processing of your credit limit increase, we are required to speak with you directly." Some reason I feel a little nervous about calling. I feel like they will ask questions that I will not know answers to. I have never done anything with credit over the phone before and feel like they will talk me out of increasing. I just want my utilization to go down just a little. Right now it is at 40ish %. Anyone have any tips before I call them?
It would help to know the lender
But I'm guessing Amex and the call leads to a denial

The only time I've been prompted to call when requesting a CLI was also with Amex, and I learned to not bother as well.

Re: Requested CLI and received this message

Anonymous — Wed, 20 Apr 2016 16:06:29 GMT

It's the Citibank Best Buy Mastercard.

Re: Requested CLI and received this message

Anonymous — Wed, 20 Apr 2016 16:08:01 GMT

Oh and I received a very high instant CLI on the Care Credit a few months ago. So I guess that is why this took me by surprise.

Re: Requested CLI and received this message

myjourney — Wed, 20 Apr 2016 16:10:01 GMT

@Anonymous wrote:
It's the Citibank Best Buy Mastercard.

IIRC they have 2 versions of this card labeled A & B

One of which never grows sorry to say

Re: Requested CLI and received this message

DoroLucky — Wed, 20 Apr 2016 16:10:16 GMT

I think the SP (assuming it was) didn't go through so they want your confirmation to do a HP.

Re: Requested CLI and received this message

Anonymous — Wed, 20 Apr 2016 16:12:08 GMT

The hard pull is already on my credit report.

Re: Requested CLI and received this message

UncleB — Wed, 20 Apr 2016 16:14:51 GMT

@Anonymous wrote:
The hard pull is already on my credit report.

Hmm... that's interesting. Since there aren't too many data points for this with Citi, the only way to know for sure is probably just to call them up.

Let us know how it goes!

Re: Requested CLI and received this message

Anonymous — Wed, 20 Apr 2016 16:22:36 GMT

I am about to, I am just nervous they will ask things I don't know. I'm not too familiar with certain terms. Hopefully they just ask about income, and that's all! I do know my CL right now is $2000 and I owe $1800 which I pay the amount the day I get the bill, so way before it's due.

Re: Requested CLI and received this message

Anonymous — Thu, 21 Apr 2016 02:10:01 GMT

I had the same thing happen to me with a CLI from Lowe's. I called eventually and the reason was an income documentation request because of the amount requested. I faxed in the docs and they raised the limit.

Re: Requested CLI and received this message

shengnes — Thu, 21 Apr 2016 02:29:34 GMT

My husband got that message with his Best Buy Visa. They asked him last 4 of social and address. Asked him why he wanted the increase put him on hold for a while came back and approved him for less then what he requested. He accepted but it was nothing to be nervous about.

Re: Requested CLI and received this message

takeshi74 — Thu, 21 Apr 2016 13:46:01 GMT

@Anonymous wrote:
Some reason I feel a little nervous about calling. I feel like they will ask questions that I will not know answers to. I have never done anything with credit over the phone before and feel like they will talk me out of increasing. I just want my utilization to go down just a little. Right now it is at 40ish %. Anyone have any tips before I call them?

Impossible to give you tips as we don't know what they need to discuss. Don't be afraid. If you want the CLI then call. It could be that they need to verify something. Chase had to contact me about a recent app and they just wanted to verify my address. Maybe they will grill you, maybe they won't but you won't find out and your CLI request will not be processed unless you call. The worst case is a denial but that isn't the end of the world.

Re: Requested CLI and received this message

Anonymous — Wed, 27 Apr 2016 15:31:21 GMT

They only approved me for $1000 more, which kind of sucks but it's a start. The lady was quite rude though.

Re: Requested CLI and received this message

DoroLucky — Wed, 27 Apr 2016 15:39:52 GMT

@Anonymous wrote:
They only approved me for $1000 more, which kind of sucks but it's a start. The lady was quite rude though.

Sorry you didn't get what you wanted but at least it was approved...Congrats! So tell us, what did they need to speak with you about?

Re: Requested CLI and received this message

Anonymous — Wed, 27 Apr 2016 15:56:24 GMT

She asked why I wanted the increase and why I do not pay over a certain amount each month. My minimum payment is $60 but I pay $70, and $40 of that is interest. She was sort of rude saying I need to pay $120 a month, but I told her I was completely fine with the $70 and I manage all of my bills very well. She kept telling me I needed to pay more, so I continued to tell her that I've got this. lol

Re: Requested CLI and received this message

Closingracer99 — Wed, 27 Apr 2016 16:04:44 GMT

@Anonymous wrote:
She asked why I wanted the increase and why I do not pay over a certain amount each month. My minimum payment is $60 but I pay $70, and $40 of that is interest. She was sort of rude saying I need to pay $120 a month, but I told her I was completely fine with the $70 and I manage all of my bills very well. She kept telling me I needed to pay more, so I continued to tell her that I've got this. lol

I don't get why does she care lol? The bank ( Citi) is A) making money off you and B) you're paying on time.

Re: Requested CLI and received this message

Anonymous — Wed, 27 Apr 2016 16:07:40 GMT

My thoughts exactly. It took a lot in me to not tell her to mind her own business lol But I was wanting to increase so I was polite.

Re: Requested CLI and received this message

DoroLucky — Wed, 27 Apr 2016 16:13:53 GMT

@Anonymous wrote:
She asked why I wanted the increase and why I do not pay over a certain amount each month. My minimum payment is $60 but I pay $70, and $40 of that is interest. She was sort of rude saying I need to pay $120 a month, but I told her I was completely fine with the $70 and I manage all of my bills very well. She kept telling me I needed to pay more, so I continued to tell her that I've got this. lol

Where do some of these people get "Customer Service 101" at? Completely RUDE! I would have lost my cool and asked for a supervisor or hung up and called back LOL