topic Re: Wth..lazy Synch rep on chat? in Credit Cards

Wth..lazy Synch rep on chat?

Anonymous — Thu, 21 Apr 2016 22:34:25 GMT

Shaking my head.. They are just bizarre at Synchrony...

6:27:18 PM EDT : Customer: Initial Question/Comment: can I get a credit limit increase to $10,000?

6:27:24 PM EDT : SystemSystem: Welcome to Chevron and Texaco Credit Card Services Live Chat. Your chat may be monitored and recorded for quality assurance. A chat agent will be with you momentarily.

6:27:29 PM EDT : SystemSystem: Ella has joined this session!

6:27:29 PM EDT : SystemSystem: Connected with Ella. Your Reference Number for this chat is 4069110.

6:27:43 PM EDT : AgentElla: Hello . Thank you for contacting us today. I would be happy to assist you with your inquiry.

6:27:50 PM EDT : Customer: Good afternoon!

6:28:17 PM EDT : AgentElla: You can request a credit line increase online by clicking the button on the Account Summary page or by selecting "Credit Line Increase" option from the Account Services tab. From there, follow the instructions given to complete your request.

6:29:01 PM EDT : Customer: ok, I'll Just call credit solutions then, thank you!

Re: Wth..lazy Synch rep on chat?

Anonymous — Thu, 21 Apr 2016 22:42:31 GMT

Ella has been slacking around lately. But hey, after yout chat is complete, they give you a survey where you can rate her

Re: Wth..lazy Synch rep on chat?

Anonymous — Thu, 21 Apr 2016 23:55:20 GMT

That's a pretty standard response from them and it doesn't mean she's being lazy or they're bizarre.. They're encouraged to tell people to use the online link. Had you just told her that it wasn't working she would have processed the application there.

Re: Wth..lazy Synch rep on chat?

datrucking210 — Thu, 21 Apr 2016 22:49:31 GMT

I've gotten that response before so I just tell them that button is broken and they get to work. At first chat didn't yield any increases but then I started getting them.

Re: Wth..lazy Synch rep on chat?

Anonymous — Thu, 21 Apr 2016 22:52:32 GMT

I'll try that, I'll log back in in a few

Re: Wth..lazy Synch rep on chat?

Loquat — Thu, 21 Apr 2016 22:54:41 GMT

Just be honest and tell that yes, you know the button exist. However, the button doesn't allow you to request a specific amount needed for your purchasing need and that you'd really appreciate it if she/he would could manually process the request for you. It's worked for me as I've never had a problem with them doing just that. The statement is you received is pretty standard...

Re: Wth..lazy Synch rep on chat?

ddemari — Thu, 21 Apr 2016 23:50:15 GMT

they have said that to me before but not a lot. just say can you please submit a credit limit increase for me when you are asking the question.

Re: Wth..lazy Synch rep on chat?

Anonymous — Fri, 22 Apr 2016 07:28:58 GMT

I've actually never had this happen before.. When I use the chat option, I tell them I have a large purchase planned and need the CLI to faciliate the purchase. They seem to be pretty responsive when I tell them that I'm going to spend money.

Re: Wth..lazy Synch rep on chat?

Anonymous — Fri, 22 Apr 2016 14:47:22 GMT

@Anonymous wrote:
Shaking my head.. They are just bizarre at Synchrony...

6:27:18 PM EDT : Customer: Initial Question/Comment: can I get a credit limit increase to $10,000?
6:27:24 PM EDT : SystemSystem: Welcome to Chevron and Texaco Credit Card Services Live Chat. Your chat may be monitored and recorded for quality assurance. A chat agent will be with you momentarily.
6:27:29 PM EDT : SystemSystem: Ella has joined this session!
6:27:29 PM EDT : SystemSystem: Connected with Ella. Your Reference Number for this chat is 4069110.
6:27:43 PM EDT : AgentElla: Hello . Thank you for contacting us today. I would be happy to assist you with your inquiry.
6:27:50 PM EDT : Customer: Good afternoon!
6:28:17 PM EDT : AgentElla: You can request a credit line increase online by clicking the button on the Account Summary page or by selecting "Credit Line Increase" option from the Account Services tab. From there, follow the instructions given to complete your request.
6:29:01 PM EDT : Customer: ok, I'll Just call credit solutions then, thank you!

I always tell them it doesnt work so submit my ishhhh LMAAOOOOOO!!!!

Re: Wth..lazy Synch rep on chat?

lincar66 — Fri, 22 Apr 2016 17:02:20 GMT

They say that to me all the time just say I want you to process it they will have no problem doing it they are paid by the hour they are just doing there job.