topic Re: Super bummed...shut down by Cap1 EO in Credit Cards

Super bummed...shot down by Cap1 EO

Anonymous — Tue, 17 May 2016 22:06:30 GMT

I've had one of my accounts for 4 years and wasn't really getting too much from the luv button so I tried the EO route. Sent an email explaining the situation and what I was trying to do. They called me pretty quickly but only to tell me they have no authority to do that. Which is weird given the all the success stories I see on here. Did I do something wrong? I e-mailed the CEO email address. I didn't want to argue with her about what I've seen other people do. They've just been very slow considering I've had excellent history with them.

Re: Super bummed...shut down by Cap1 EO

galahad15 — Tue, 17 May 2016 20:16:32 GMT

@Anonymous wrote:
I've had one of my accounts for 4 years and wasn't really getting too much from the luv button so I tried the EO route. Sent an email explaining the situation and what I was trying to do. They called me pretty quickly but only to tell me they have no authority to do that. Which is weird given the all the success stories I see on here. Did I do something wrong? I e-mailed the CEO email address. I didn't want to argue with her about what I've seen other people do. They've just been very slow considering I've had excellent history with them.

Sorry to hear about the Cap1 AA and closure IME, I was able to get a Cap1 card re-opened with EO assistance after it had previously been closed for about 3-4 months, but that was in early 2015 so they may have changed their policy since then...plus, at that time, you could still call into the EO number and talk to a live EO rep...

Re: Super bummed...shut down by Cap1 EO

Anonymous — Tue, 17 May 2016 20:18:30 GMT

@Anonymous wrote:
I've had one of my accounts for 4 years and wasn't really getting too much from the luv button so I tried the EO route. Sent an email explaining the situation and what I was trying to do. They called me pretty quickly but only to tell me they have no authority to do that. Which is weird given the all the success stories I see on here. Did I do something wrong? I e-mailed the CEO email address. I didn't want to argue with her about what I've seen other people do. They've just been very slow considering I've had excellent history with them.

Sorry this happened to you, OP. As to your siggy comment about allergies, the garden is well stocked with benedryl.

Re: Super bummed...shut down by Cap1 EO

myjourney — Tue, 17 May 2016 20:18:35 GMT

Ok I'm lost you didn't get AA/Closed right

Just didn't get what you wanted correct

Re: Super bummed...shut down by Cap1 EO

dragontears — Tue, 17 May 2016 20:20:04 GMT

@Anonymous wrote:
I've had one of my accounts for 4 years and wasn't really getting too much from the luv button so I tried the EO route. Sent an email explaining the situation and what I was trying to do. They called me pretty quickly but only to tell me they have no authority to do that. Which is weird given the all the success stories I see on here. Did I do something wrong? I e-mailed the CEO email address. I didn't want to argue with her about what I've seen other people do. They've just been very slow considering I've had excellent history with them.

what were you trying to do?

Re: Super bummed...shut down by Cap1 EO

GeorgiaBulldog — Tue, 17 May 2016 20:22:28 GMT

@galahad15 wrote:
@Anonymous wrote:
I've had one of my accounts for 4 years and wasn't really getting too much from the luv button so I tried the EO route. Sent an email explaining the situation and what I was trying to do. They called me pretty quickly but only to tell me they have no authority to do that. Which is weird given the all the success stories I see on here. Did I do something wrong? I e-mailed the CEO email address. I didn't want to argue with her about what I've seen other people do. They've just been very slow considering I've had excellent history with them.
Sorry to hear about the Cap1 AA and closure IME, I was able to get a Cap1 card re-opened with EO assistance after it had previously been closed for about 3-4 months, but that was in early 2015 so they may have changed their policy since then...plus, at that time, you could still call into the EO number and talk to a live EO rep...

It doesn't seem that the OP actually had AA or any lines closed. Just got denied a CLI, but used 'shut down' as a synonym for denial rather than its prevalent usage on MyFICO of having all your accounts closed with a lender.

Re: Super bummed...shut down by Cap1 EO

CreditMagic7 — Tue, 17 May 2016 20:39:29 GMT

OP probably doesn't realize (as many others too) that Capital One runs their different cards in Tiers of sorts.

Their particular card that OP never sees any improvement on may very well be in one of those classes that draws little or no interest for advancing in limit.

Conjecture and not exactly sure but that issue has been posted as much around the forums.

How many times do we read in approvals section where long time C1 cardholders just can't buy a CLI for the longest of times only to end up apping for a new card account that approves them to a much better (happier) starting limit then the card that they relied on for so long to grow.

I been thru the same ordeal with the EO before (for example the GM Card) only to waste HP's until realizing it was only going in circles because of that particular card product that they had little interest in moving forward whereas a new card product (Venture) took on a whole different experience.

Re: Super bummed...shut down by Cap1 EO

Anonymous — Tue, 17 May 2016 20:39:38 GMT

ah sorry to hear that! I emailed them 8 days ago about converting my normal Visa to a Siggy but they haven't responded at all. I was thinking about writing a 2nd email...

Re: Super bummed...shut down by Cap1 EO

thummel — Tue, 17 May 2016 21:13:42 GMT

Is it just me or does the EO route get abused a little? Not talking in paticular about the OP but I see a lot of people who can't get an increase and they just try the EO route instead. There's other lenders out there that can give you a higher limit if that's what you want. If the EO says no then I would leave it strictly at that and move on. For me even if the love button says no then I'm not going to try to fight it. They want to see something first.

Re: Super bummed...shut down by Cap1 EO

Anonymous — Tue, 17 May 2016 21:14:21 GMT

To all, thanks for the well wishes and concerns! I didn't lose any accounts. I just meant I was shut down at the exec level when trying to get a larger CLI than what I've gotten the past ($100 here or there). $100 ever 6 months is rough. I don't necessarily want to try an open any more cards right now (I think I need that Benedryl ;-) ) and if I did, I'd probably wait until my scores improve a bit before I do and go for something better.

Anyway, it is a first world problem in the grand scheme of things.

Re: Super bummed...shut down by Cap1 EO

DoroLucky — Tue, 17 May 2016 21:21:18 GMT

@thummel wrote:
Is it just me or does the EO route get abused a little? Not talking in paticular about the OP but I see a lot of people who can't get an increase and they just try the EO route instead. There's other lenders out there that can give you a higher limit if that's what you want. If the EO says no then I would leave it strictly at that and move on. For me even if the love button says no then I'm not going to try to fight it. They want to see something first.

You have a point and I won't lie, I have been GUILTY of this LOL. This is exactly why we can't call the EO without a pin. A little over a year ago we could do that but I think the excessive calls prompted them to change the way they accept calls.

Re: Super bummed...shut down by Cap1 EO

creditguy — Tue, 17 May 2016 21:28:39 GMT

I'd probably change the title to Shot down instead of shut down, around here shut down is taken to mean just that. Nonetheless sorry to hear you had a bad experience, but just as contacting a regular CSR you get varying responses from each rep and the EO is no exception. You simply ran into a lazy CSR with a bigger title but lazy just the same. Don't give up and keep trying until you find someone willing to actually help you. Be persistent but not annoyingly so or we will be reading about a shutdown next Good Luck.

Re: Super bummed...shut down by Cap1 EO

Anonymous — Tue, 17 May 2016 22:07:03 GMT

Original title edited! :-)

Re: Super bummed...shot down by Cap1 EO

Anonymous — Tue, 17 May 2016 22:32:03 GMT

Re: Super bummed...shut down by Cap1 EO

Anonymous — Tue, 17 May 2016 22:35:11 GMT

People, here is why the EO is largely a joke -- or more specifically, their UW Team.

going back to last June, opened a QS1 when my credit was still crapola -- used it HEAVILY AS CAN BE for 4-5 months, and no CLI ($500 line, Credit steps) even after seeing soooo many people get CLIs at 60 days, 90 days etc -- decided to call EO (yes i know, spare me the lecture -- maybe too soon Lol) and the rep was nice enough, but they have VERY LITTLE AUTHORITY at all in terms of changes to the accounts ie CLI, Account combos, Visa Siggy upgrades -- im talking very, very little. The Rep even said that they are there strcitly to serve as an in between. Anyway, my card file was sent to UW -- denied for CLI in 3 days for: Account Too New, Too Many New Accounts, Too Many INQs. Fair enough -- or so i thought.

36 hours later (to the minute lol), I decide to hit the luvvvvv button ... and what do you know, BAMMMMM! $1500 CLI ... a month later another $500 for CSteps. Unbelievable! I was so happy about the CLI, but thought it was absolutely ridiculous that their UW denied my CLI only to have the computer give me one 36 hours later, and a nice one at that -- i only requested a $1000 CLI via EO !!!! JOKE !!!!!

Regardless, this was near a year ago, and my cards are great now, with decent CLs....

OP stick with it, write in again if you must -- dont listen to people who tell you not to, or you are "abusing" the EO -- because as stated, the EO is largely a glorified set of CSRs and nothing more -- if you think you are talking to a REAL Exec @Cap1 when you call, think again my friends

Best of luck to you OP -- you'll get it ! Go after it, and nurture those cards!

Re: Super bummed...shut down by Cap1 EO

Anonymous — Tue, 17 May 2016 22:36:09 GMT

creditguy: BOOM !!! "...ran into a lazy CSR with a bigger title ... " THISSSSS

Re: Super bummed...shut down by Cap1 EO

kdm31091 — Tue, 17 May 2016 22:56:58 GMT

@thummel wrote:
Is it just me or does the EO route get abused a little? Not talking in paticular about the OP but I see a lot of people who can't get an increase and they just try the EO route instead. There's other lenders out there that can give you a higher limit if that's what you want. If the EO says no then I would leave it strictly at that and move on. For me even if the love button says no then I'm not going to try to fight it. They want to see something first.

Generally speaking, the EO was abused in the past and that's why the number got changed to "have to have a PIN".

I agree, if the EO said no, just leave it alone for awhile.

Re: Super bummed...shut down by Cap1 EO

Anonymous — Wed, 18 May 2016 00:59:51 GMT

@Anonymous wrote:
People, here is why the EO is largely a joke -- or more specifically, their UW Team.

going back to last June, opened a QS1 when my credit was still crapola -- used it HEAVILY AS CAN BE for 4-5 months, and no CLI ($500 line, Credit steps) even after seeing soooo many people get CLIs at 60 days, 90 days etc -- decided to call EO (yes i know, spare me the lecture -- maybe too soon Lol) and the rep was nice enough, but they have VERY LITTLE AUTHORITY at all in terms of changes to the accounts ie CLI, Account combos, Visa Siggy upgrades -- im talking very, very little. The Rep even said that they are there strcitly to serve as an in between. Anyway, my card file was sent to UW -- denied for CLI in 3 days for: Account Too New, Too Many New Accounts, Too Many INQs. Fair enough -- or so i thought.

36 hours later (to the minute lol), I decide to hit the luvvvvv button ... and what do you know, BAMMMMM! $1500 CLI ... a month later another $500 for CSteps. Unbelievable! I was so happy about the CLI, but thought it was absolutely ridiculous that their UW denied my CLI only to have the computer give me one 36 hours later, and a nice one at that -- i only requested a $1000 CLI via EO !!!! JOKE !!!!!

Regardless, this was near a year ago, and my cards are great now, with decent CLs....

@OP stick with it, write in again if you must -- dont listen to people who tell you not to, or you are "abusing" the EO -- because as stated, the EO is largely a glorified set of CSRs and nothing more -- if you think you are talking to a REAL Exec @Cap1 when you call, think again my friends

Best of luck to you OP -- you'll get it ! Go after it, and nurture those cards!

I think there must be a difference between calling whatever number that is, and emailing them. I sent an email last week and they called me today - with good news that they will be granting my Visa Signature request.

Re: Super bummed...shot down by Cap1 EO

Anonymous — Wed, 18 May 2016 01:42:47 GMT

Wander -- it is the line directly to the EO -- I have a PIN hat I use to get in. However I am happy yours worked out !!! I know a few others who have had zero success with getting their cards upgrades to Sigs, even with high limits and good history. I truly think as many other endeavors in life, it's YMMV

Re: Super bummed...shot down by Cap1 EO

Anonymous — Wed, 18 May 2016 08:03:41 GMT

Sorry OP that things didn't work out for you. Be patient. Don't focus so much on getting CLIs. I know it's easier said than done. Focus on building a solid credit profile.