topic Re: Chase Fraud charge take off then get rebill back on in Credit Cards

Chase Fraud charge take off then get rebill back on

Anonymous — Sat, 21 May 2016 06:57:29 GMT

Back in April, I notice some fraud charges on my account over 17k I call to notify chase. They take off my charge from my account on April 8th. Now they add the charge back on my account on May 19th. These were all the foreign transaction.

What should I do in this situtation.

Re: Chase Fraud charge take off then get rebill back on

Anonymous — Sat, 21 May 2016 07:04:23 GMT

@Anonymous wrote:
Back in April, I notice some fraud charges on my account over 17k I call to notify chase. They take off my charge from my account on April 8th. Now they add the charge back on my account on May 19th. These were all the foreign transaction.
What should I do in this situtation.

Call them back. Ask to speak to a supervisor/fraud dept, if you feel it necessary. Don't hang up (or call back as many times as needed) until you are satisfied.

They didn't issue you a new card after you reported the fraud? Issuing a new card is standard.

Re: Chase Fraud charge take off then get rebill back on

Anonymous — Sat, 21 May 2016 07:07:11 GMT

They issue a new credit card. After a month they put all the charges back to my account. I did conact the fraud department and then they close my account.

Re: Chase Fraud charge take off then get rebill back on

UncleB — Sat, 21 May 2016 09:31:28 GMT

I would reach out to them again to find out what is going on.

I'll also add that I would follow the rules for disputing a fraudulent charge to a "T". Sometimes that means sending in a form 'old-school' via snail-mail - if so, do it. If you haven't already you might want to read all the fine-print that is associated with your particular account.

Good luck, and let us know how it goes!

Re: Chase Fraud charge take off then get rebill back on

Appleman — Sat, 21 May 2016 11:02:00 GMT

Did I read that correctly, 17K? As in $17,000 USD?

Also OP can you give us a little more information about the situation? What country were the transactions from and had you visited there recently?

Re: Chase Fraud charge take off then get rebill back on

elim — Sat, 21 May 2016 11:17:23 GMT

@Appleman wrote:
Did I read that correctly, 17K? As in $17,000 USD?

Also OP can you give us a little more information about the situation? What country were the transactions from and had you visited there recently?

also: Alerts may save Chase a few bucks next time.

Re: Chase Fraud charge take off then get rebill back on

Anonymous — Sun, 22 May 2016 00:22:11 GMT

It was 17 000 USD. It was in Cambodia and I did travel therre and lost my wallet over there. Due to communcation problem, I notify chase several weeks later. Chase take off all the fraud charges, After a month, chase rebill the charges and close all my credit card account with them.

Re: Chase Fraud charge take off then get rebill back on

Anonymous — Sun, 22 May 2016 00:30:58 GMT

@Anonymous wrote:
It was 17 000 USD. It was in Cambodia and I did travel therre and lost my wallet over there. Due to communcation problem, I notify chase several weeks later. Chase take off all the fraud charges, After a month, chase rebill the charges and close all my credit card account with them.

This issue is far bigger than something that will get resolved here. You must deal with Chase's fraud department and/or their Executive Office. This is not your typical fraudulent charge case here. From the sound of it, it looks like they feel those charges were made by you and that's why they put them back on and then closed your account. Don't delay because there could be bigger issues at play than you realize.

Re: Chase Fraud charge take off then get rebill back on

Anonymous — Sun, 22 May 2016 01:02:20 GMT

I just conacted chase and they said my card was present and someone forge my signature. I contested the chrages was not belong to me. And they wil conact me in the nest 24 48 hours.

Re: Chase Fraud charge take off then get rebill back on

Anonymous — Sun, 22 May 2016 01:06:14 GMT

@Anonymous wrote:
I just conacted chase and they said my card was present and someone forge my signature. I contested the chrages was not belong to me. And they wil conact me in the nest 24 48 hours.

Good luck. Keep on it and hopefully this will get resolved in your favor soon.

Re: Chase Fraud charge take off then get rebill back on

Anonymous — Sun, 22 May 2016 01:21:58 GMT

What the heck did they buy in Cambodia for 17k?

Re: Chase Fraud charge take off then get rebill back on

Anonymous — Sun, 22 May 2016 01:27:38 GMT

They bought cell phones and luxury times.

Re: Chase Fraud charge take off then get rebill back on

Anonymous — Sun, 22 May 2016 01:35:38 GMT

If u lost ur wallet with ID and everything and signature looks like urs u will be responsible for the charges. 17000 is a lot and not calling in and reporting card lost for 2 weeks? U were also in that country at the time too?? Not looking good

Re: Chase Fraud charge take off then get rebill back on

Anonymous — Sun, 22 May 2016 02:12:59 GMT

I have fill the police report I though that I was set. So I contact chase when I have the mean to contact them.

Re: Chase Fraud charge take off then get rebill back on

Anonymous — Sun, 22 May 2016 02:17:21 GMT

@Anonymous wrote:
I have fill the police report I though that I was set. So I contact chase when I have the mean to contact them.

Did you get a copy of the police report? If so, I would give a copy of that to Chase.

Re: Chase Fraud charge take off then get rebill back on

UncleB — Sun, 22 May 2016 02:33:05 GMT

@Anonymous wrote:
@Anonymous wrote:
I have fill the police report I though that I was set. So I contact chase when I have the mean to contact them.
Did you get a copy of the police report? If so, I would give a copy of that to Chase.

I will reiterate, if you haven't done so already you should read all the fine-print that came with your account (if you can't find the paper copy, get a copy online). With some lenders you must send a written notice of fraud to preserve all of your rights - this is in addition to calling.

One would hope if this was required the CSR would have already told you over the phone, but with this much money at stake I wouldn't risk it.

If you haven't already, I would also obtain a copy of the police report (for yourself).

Re: Chase Fraud charge take off then get rebill back on

Anonymous — Sun, 22 May 2016 04:40:05 GMT

Am I the only one that thinks this sounds fishy? Not calling and reporting 17k in fraud for 2 weeks?! This is on top of knowing your entire wallet was stolen/compromised. I'm usually the first to sympathize with people, but this sure seems far fetched.

Re: Chase Fraud charge take off then get rebill back on

Anonymous — Sun, 22 May 2016 04:56:53 GMT

@Anonymous wrote:
Am I the only one that thinks this sounds fishy? Not calling and reporting 17k in fraud for 2 weeks?! This is on top of knowing your entire wallet was stolen/compromised. I'm usually the first to sympathize with people, but this sure seems far fetched.

Well I always like to give people the benefit of the doubt. It's possible that OP didn't become aware of the charges for 2 weeks. He did say he reported his wallet stolen, maybe he thought that would be enough? If it were me, I would have called every lender that I had a card with ASAP, but not everyone is the same.

Re: Chase Fraud charge take off then get rebill back on

Anonymous — Sun, 22 May 2016 05:12:57 GMT

@Anonymous wrote:
Am I the only one that thinks this sounds fishy? Not calling and reporting 17k in fraud for 2 weeks?! This is on top of knowing your entire wallet was stolen/compromised. I'm usually the first to sympathize with people, but this sure seems far fetched.

this could be two things, first, if you are in a third world country like canbodia it may be extremely difficult to do international collect calls (my own experiance as I travel to these countries every other month), Second, police report need to be translated with notry public seal on it with signature of the attorney. Third, what kind of card was it to have that much limit? Also for the OP, if you were traveling to such country you should have inform your bank ahead (although you dont have to). I always call chase and tell them that I will be going to such and such places even in the US. They always appreciate it and i got two $50 bucks on my ritz card for car broke down (stuck in snow and flat tires). I am not trying to put a blame on you but how did they take $17k? One transaction? several smaller transactions? How long was it going on before it got your attention? I have had many fraud to my cards as well but chase always refunded everything without question becasue I normally notice right away after one or two transactions and called chase right away and told them the card was being used without my permssion and they would shut down the card, did investigation and refunded all the charges. Hope this help for your situation.

Re: Chase Fraud charge take off then get rebill back on

UncleB — Sun, 22 May 2016 05:20:24 GMT

@Anonymous wrote:
@Anonymous wrote:
Am I the only one that thinks this sounds fishy? Not calling and reporting 17k in fraud for 2 weeks?! This is on top of knowing your entire wallet was stolen/compromised. I'm usually the first to sympathize with people, but this sure seems far fetched.
Well I always like to give people the benefit of the doubt. It's possible that OP didn't become aware of the charges for 2 weeks. He did say he reported his wallet stolen, maybe he thought that would be enough? If it were me, I would have called every lender that I had a card with ASAP, but not everyone is the same.

Our job here isn't to pass judgement; when someone makes a statement we're to take them at their word in the spirit of a helpful community.

I would suggest anyone who has issues with the motive of a post to simply skip that particular thread and post elsewhere - it will be better for everyone.