topic Re: Synchrony HP for CLI Request Thread in Credit Cards

Synchrony HP for CLI Request Thread

UncleB — Tue, 24 May 2016 19:48:58 GMT

I've seen quite a few posts in both Credit Card Applications and Credit Card Approvals stating that a call to Credit Solutions or a regular CSR resulted in a HP, which we know is always possible however it's not been common in the past.

This thread is for you to share your experience with this... if you applied for a CLI on a Synchrony card (either at approval or later) and got a HP, tell us about it!

Some important details might include:

What is the card type? (i.e. Amazon, Lowe's, etc.)
Approximate date of CLI request (rough estimate is OK; i.e. month and year)
Was the CLI request at time of approval or later?
Which credit bureau got the HP?
Was the CLI request through chat, 'regular' phone CSR, or Credit Solutions?
What was the original SL (or for older accounts, CL before request), how much did you request, and was there a counter?
Was the request approved or denied? (tells us about denials, too, if there was a HP)
Any other information you feel could be helpful.

I expect most of the HPs to be on TU, but if you got a HP on a different bureau feel free to share your state/region if you would like.

I've listed the things that come to mind, but if there's anything you can think of that you feel would add a data point please feel free to share. The bullet-points are meant to be a guide only... all information is welcome.

Thanks!

Note that if you posted previously about your Synchrony HP CLI in another thread you're still welcomed to tell us about it here... the goal is to get as much data in one place as possible. That being said, this thread is not meant to be a substitute for starting a thread or posting over in 'Applications' or 'Approvals'.

Also, there's no need to mention Care Credit - unless something has just changed a CLI request on it is expected to always be a HP.

Additional note: this thread is regarding CLI requests that resulted in a hard pull (HP)... if your CLI was a SP please share in 'Approvals' if you haven't already... thanks!

Re: Synchrony HP for CLI Request Thread

Anonymous — Tue, 24 May 2016 07:40:11 GMT

What is the card type? (i.e. Amazon, Lowe's, etc.) Lowe's
Approximate date of CLI request (rough estimate is OK; i.e. month and year) April 2016
Was the CLI request at time of approval or later? 10-20 min after online approval (had to find the number)
Which credit bureau got the HP? TU
Was the CLI request through chat, 'regular' phone CSR, or Credit Solutions? Phone, Credit solutions CSR
What was the original SL (or for older accounts, CL before request), how much did you request, and was there a counter? SL 3,000; requested 35,000; Approved
Was the request approved or denied? (tells us about denials, too, if there was a HP) Approved
Any other information you feel could be helpful. The HP registered so I had 2 hard pulls from Synch/Lowe's; however, the next day or so the Bureau deleted one and It ended up being only one HP for the app and CLI

Re: Synchrony HP for CLI Request Thread

UncleB — Tue, 24 May 2016 07:56:35 GMT

@Anonymous wrote:
What is the card type? (i.e. Amazon, Lowe's, etc.) Lowe's
Approximate date of CLI request (rough estimate is OK; i.e. month and year) April 2016
Was the CLI request at time of approval or later? 10-20 min after online approval (had to find the number)
Which credit bureau got the HP? TU
Was the CLI request through chat, 'regular' phone CSR, or Credit Solutions? Phone, Credit solutions CSR
What was the original SL (or for older accounts, CL before request), how much did you request, and was there a counter? SL 3,000; requested 35,000; Approved
Was the request approved or denied? (tells us about denials, too, if there was a HP) Approved
Any other information you feel could be helpful. The HP registered so I had 2 hard pulls from Synch/Lowe's; however, the next day or so the Bureau deleted one and It ended up being only one HP for the app and CLI

This is a great data point... there are various opinions on if the HP 'merging' is done at the bureaus, or if the lenders simply 'reuse' the same HP if pulled the same day. Your example seems to support the former.

For the record as long as the 'merger' happens I'm not overly worried with how/where it takes place, but your experience is consistent with my past data points.

Thanks for sharing!

Re: Synchrony HP for CLI Request Thread

Anonymous — Tue, 24 May 2016 11:02:39 GMT

UncleB, nothing to share as I have not asked for a CLI on any Synchrony accounts for months now, but I am really interested in this thread. I am in the garden and would absolutely NOT want a HP!

Great idea to start this thread. I hope everyone who has gotten CLI's with HP will answer.

Re: Synchrony HP for CLI Request Thread

Saleen099 — Tue, 24 May 2016 16:13:34 GMT

To give you a little bit of information about the Lowes credit card anything above $35,000 requires income verification. So synchrony bank will give you a fax number and you have to fax over your recent paystub's or W-2 before they will proceed with any type of credit line increase on the Lowes credit card. Same go for Sams MasterCard.

Re: Synchrony HP for CLI Request Thread

UncleB — Tue, 24 May 2016 16:19:44 GMT

@Saleen099 wrote:
To give you a little bit of information about the Lowes credit card anything above $35,000 requires income verification. So synchrony bank will give you a fax number and you have to fax over your recent paystub's or W-2 before they will proceed with any type of credit line increase on the Lowes credit card. Same go for Sams MasterCard.

This ^^^ is an excellent data point!

Thanks so much for sharing!

Re: Synchrony HP for CLI Request Thread

manew57 — Tue, 24 May 2016 16:27:40 GMT

Ok here is my info

Amazon - store card

CLI requested in April 2016 asked for 5000 countered with 3000

SL 700 - 2 yrs old

Method - Online Chat No HP

Walmart - store card

CLI requested in April 2016 asked for 3000 and was given it

SL 600 - 1 yr old

Method - Online Chat No HP

JC Penney - store card

CLI requested in April 2016 asked for 3000 and was given it.

SL 200 - 6 months old

Method - Online Chat No HP

Lowes - store card

CLI requested in March 2016 asked for 5000 and was given it.

SL 300 - 6 months old

Method - Online Chat No HP

Re: Synchrony HP for CLI Request Thread

Anonymous — Tue, 24 May 2016 16:28:25 GMT

I have a GAP card and requested a CLI which was denied. I received a letter in the mail which stated SYNCB obtained my credit score from TU and was dated the same day as my CLI request, however to my knowledge I never received a HP on my TU report. I also thought it was a HP so this is a good thread. I requested the increase through credit solutions

Re: Synchrony HP for CLI Request Thread

UncleB — Tue, 24 May 2016 17:19:03 GMT

@Anonymous wrote:
I have a GAP card and requested a CLI which was denied. I received a letter in the mail which stated SYNCB obtained my credit score from TU and was dated the same day as my CLI request, however to my knowledge I never received a HP on my TU report. I also thought it was a HP so this is a good thread. I requested the increase through credit solutions

Thanks for your feedback!

Hopefully it was only a SP... if you wanted you could use the denial to get a free copy of your TU, then you could see everything (HPs and SPs).

That's what I do whenever I'm denied... that way I still get something from the 'exercise'. It's my way of making "lemons into lemonade", so to speak!

Re: Synchrony HP for CLI Request Thread

ddemari — Tue, 24 May 2016 17:36:54 GMT

Gap card
Banana visa
Old navy visa
Athleta visa
PayPal MasterCard
Bp visa
Chevron visa
Walmart MasterCard
Amazon
SAMs
Ebates visa
Lowes

Always request CLIs visa CS and chat, never a hard pull

Re: Synchrony HP for CLI Request Thread

Anonymous — Tue, 24 May 2016 19:19:34 GMT

I've requested tons of CLI's on my Sync accounts via chat and credit solutions, but none of the requests have ever resulted in a HP. Well I decided I would request a increase on my Ebates card via chat, the chat agent told me that the request would result in a HP. It could be a misinformed chat agent, but I backed out since I didn't want to risk the hard pull. http://imgur.com/a/hZ6iK

Re: Synchrony HP for CLI Request Thread

DoroLucky — Tue, 24 May 2016 19:22:01 GMT

Very informative thread UncleB. Don't have any SYNC cards so I can't add any value but it's good to know if I do decide to get that Credit Care.

Re: Synchrony HP for CLI Request Thread

Anonymous — Wed, 25 May 2016 14:49:41 GMT

What is the card type? (i.e. Amazon, Lowe's, etc.) RainSoft (Home improvement/Water Softner)
Approximate date of CLI request (rough estimate is OK; i.e. month and year) May 13, 2016
Was the CLI request at time of approval or later? 18 months after account opened
Which credit bureau got the HP? Trans Union
Was the CLI request through chat, 'regular' phone CSR, or Credit Solutions? Transferred from CSR to Credit Solutions
What was the original SL (or for older accounts, CL before request), how much did you request, and was there a counter? Original approval $6K, With CLI I requested $12K, approved for $14K with CLI
Was the request approved or denied? (tells us about denials, too, if there was a HP) Approved
Any other information you feel could be helpful. She just asked for Income and if I owned my home, and how much did I want. No other questions or disclosures given.

Re: Synchrony HP for CLI Request Thread

UncleB — Tue, 24 May 2016 19:31:55 GMT

@DoroLucky wrote:
Very informative thread UncleB. Don't have any SYNC cards so I can't add any value but it's good to know if I do decide to get that Credit Care.

Care Credit is a bit of a different 'beast' from the other Synchrony offerings.

It's unique in that when you open the account they will ask on the application how much you would like to be approved for; some of the other more obscure Synchrony cards might do this as well but I'm not aware of it. Some people have reported being approved for more than this amount, and some for less, so it would appear that it's simply a guide for them. On my own app I requested $10k, and they approved me for $8k. I knew my procedure would run around $2k so this worked out well.

It's said that if you apply in a provider's office and let them call in for you they normally tell the Care Credit rep how much you need, and many times the approval will be for just enough to cover the transaction, leaving you with a maxed-out card. Most people agree that it usually turns out better if you app on your own from home, although there's also the chance if you're borderline for approval having the provider call with you in the office might (?) make a difference (of course that's speculation).

Also notable about Care Credit... people have reported that if you call Credit Solutions about a Care Credit account they simply refer you back to the main Care Credit number; they are unable to help with Care Credit accounts at all.

Re: Synchrony HP for CLI Request Thread

UncleB — Tue, 24 May 2016 19:38:53 GMT

@Anonymous wrote:
What is the card type? (i.e. Amazon, Lowe's, etc.) RainSoft (Home improvement/Water Softner)
Approximate date of CLI request (rough estimate is OK; i.e. month and year) May 13, 2016
Was the CLI request at time of approval or later? 18 months after account opened
Which credit bureau got the HP? Experian
Was the CLI request through chat, 'regular' phone CSR, or Credit Solutions? Transferred from CSR to Credit Solutions
What was the original SL (or for older accounts, CL before request), how much did you request, and was there a counter? Original approval $6K, With CLI I requested $12K, approved for $14K with CLI
Was the request approved or denied? (tells us about denials, too, if there was a HP) Approved
Any other information you feel could be helpful. She just asked for Income and if I owned my home, and how much did I want. No other questions or disclosures given.

Thanks for sharing!

Does Synchrony now issue RainSoft accounts? All I can find information on are Comenity, but the website seems to be out of service.

Things change quickly so it's hard for me to keep up!

Re: Synchrony HP for CLI Request Thread

DoroLucky — Tue, 24 May 2016 19:46:55 GMT

@UncleB wrote:
@DoroLucky wrote:
Very informative thread UncleB. Don't have any SYNC cards so I can't add any value but it's good to know if I do decide to get that Credit Care.
+1

Care Credit is a bit of a different 'beast' from the other Synchrony offerings.

It's unique in that when you open the account they will ask on the application how much you would like to be approved for; some of the other more obscure Synchrony cards might do this as well but I'm not aware of it. Some people have reported being approved for more than this amount, and some for less, so it would appear that it's simply a guide for them. On my own app I requested $10k, and they approved me for $8k. I knew my procedure would run around $2k so this worked out well.

It's said that if you apply in a provider's office and let them call in for you they normally tell the Care Credit rep how much you need, and many times the approval will be for just enough to cover the transaction, leaving you with a maxed-out card. Most people agree that it usually turns out better if you app on your own from home, although there's also the chance if you're borderline for approval having the provider call with you in the office might (?) make a difference (of course that's speculation).

Also notable about Care Credit... people have reported that if you call Credit Solutions about a Care Credit account they simply refer you back to the main Care Credit number; they are unable to help with Care Credit accounts at all.

This is GREAT to know, thanks. Now I'm not sure if I want to even get CC. I'm sure they would close me for non activity anyway because I only want it for one thing. I'll know more of what my options are next week.

Re: Synchrony HP for CLI Request Thread

Anonymous — Tue, 24 May 2016 20:02:07 GMT

DW has a Walmart MC that she had me ask for a cli through chat the other day. I went through the motions but the chat agent had a different way of handling it than in the past. I did the same as poster above. I asked if it would be a HP or SP on credit and the chat agent said HP. Again, they could have been wrong and not know the difference. But the chat session was quite different from previous cli requests via chat. I didn't proceed because she is trying to garden for better cards later this year and didn't want to take a chance. Just a data point to add.

Re: Synchrony HP for CLI Request Thread

UncleB — Tue, 24 May 2016 20:07:38 GMT

@Anonymous wrote:
DW has a Walmart MC that she had me ask for a cli through chat the other day. I went through the motions but the chat agent had a different way of handling it than in the past. I did the same as poster above. I asked if it would be a HP or SP on credit and the chat agent said HP. Again, they could have been wrong and not know the difference. But the chat session was quite different from previous cli requests via chat. I didn't proceed because she is trying to garden for better cards later this year and didn't want to take a chance. Just a data point to add.

Valuable intel there ^^^... thanks for sharing!

It could be a change in the script, or it could be a change in process - which would explain some of the one-off HPs we've been seeing lately.

It will be interesting to see if this behavior from them becomes a trend...

Re: Synchrony HP for CLI Request Thread

Anonymous — Tue, 24 May 2016 20:40:49 GMT

Yes Synchrony does the RainSoft. When the salesman from the RainSoft dealer sold us the unit he said "The Bank" was Synchrony the same bank that does JCPenney." Youaked earlier what region I am in, 45 miles south east of San Francisco, area is called East Bay or Tri Valley where I live, in Northern California.

Your HOME DESIGN - RAINSOFT / SYNCB paperless statement (eBill) is now available and ready to be viewed online. Your statement contains information that is pertinent to your account and should be viewed immediately. To view your complete statement,

Re: Synchrony HP for CLI Request Thread

UncleB — Tue, 24 May 2016 21:10:04 GMT

@Anonymous wrote:
Yes Synchrony does the RainSoft. When the salesman from the RainSoft dealer sold us the unit he said "The Bank" was Synchrony the same bank that does JCPenney." Youaked earlier what region I am in, 45 miles south east of San Francisco, area is called East Bay or Tri Valley where I live, in Northern California.

Your HOME DESIGN - RAINSOFT / SYNCB paperless statement (eBill) is now available and ready to be viewed online. Your statement contains information that is pertinent to your account and should be viewed immediately. To view your complete statement,

That's an awesome data point - thanks for sharing with us!

Like I said, things change so quickly it's hard to keep up - that also explains why the Comenity site is 'down'.

It's well-known (at least to us) that Synchrony does Amazon, Lowe's, Belk, etc. but there are tons of lesser-known partnerships out there as well.

If anybody has data points on any other lesser-known Synchrony accounts, specifically with HP CLIs, please share those as well!