topic Re: Kudos Citi for best fraud prevention tactic I've seen in Credit Cards

Kudos Citi for best fraud prevention tactic I've seen

Anonymous — Sat, 04 Jun 2016 14:59:26 GMT

I made a purchase on the Mac App Store and immediately got a text from Citi asking me if I'd made that size purchase on iTunes. Text 1 for yes, etc. Brilliant. It was probably larger than the average iTunes charge, so I can see them wanting to check against fraud. And HOW easy was that! I'd happily text back 1 to any charge that a lender feels is iffy.

Re: Kudos Citi for best fraud prevention tactic I've seen

EJMiv — Sat, 04 Jun 2016 15:20:06 GMT

Something similar happened to me with Chase. I was moving across country during the Freedom 5% gas category. Between a Pense truck and a car, each stop was quite a bit of gas. I was moving from south FL, and the first time we refueled after getting out of state, the authorization declined at the pump and I instantly received the same sort of text from Chase. After replying, they sent a thank you reply telling me to reattempt my transaction...no issues the remainder of the trip!

Re: Kudos Citi for best fraud prevention tactic I've seen

xaustie — Sat, 04 Jun 2016 15:27:36 GMT

Similar props to CapOne. I get instant emails from them for "generous" tips at restaurants and repeated charges (same charge amount twice in a row at the same location). I really appreciate this from them. I even like the wording in their emails! At the bottom of the email alert is an inline survey where you can provide feedback if you like the alert service. I always click on "Absolutely" because I want them to keep it up!

Re: Kudos Citi for best fraud prevention tactic I've seen

Berk — Sat, 04 Jun 2016 15:33:41 GMT

Yep, Amex had been doing this for years. Nice, quick, and simple. And if I don't respond to the text I get a phone call right away.

Citi, on the other hand, allowed two purchases made in Poland for a Polish resort vacation to go through. I would have thought that two back to back overseas purchases made at the same place for the exact same amount would have triggered some type of fraud alert. Nope. But, thanks to MyFico, I was made aware of the charges fairly quickly. To Citi's credit, they were quick to credit my account and get me a new card.

Re: Kudos Citi for best fraud prevention tactic I've seen

Anonymous — Sat, 04 Jun 2016 18:04:22 GMT

I like this text thing. It's so much better than a phone call since I generally do not answer numbers especially toll free numbers that I do not recognize or do not identify. The text is great. Wish all CC's would do that.

Re: Kudos Citi for best fraud prevention tactic I've seen

NichelleN — Sat, 04 Jun 2016 18:12:02 GMT

I've received fraud prevention texts from Cap1, Discover and AMEX. I absolutely love it. The one time I didn't receive a fraud alert from Cap1, I did receive the purchase authorization alert. I immediately knew it was fraud and called it in. By the time the criminal attempted to use the card again, it had been shut down.

Unfortunately, I've been a potential victim a number of times. But the actual impact has been minimal.

Re: Kudos Citi for best fraud prevention tactic I've seen

Anonymous — Sat, 04 Jun 2016 18:42:39 GMT

Bank of America does it too. Much easier than calls. And transactions goes through right away.

Re: Kudos Citi for best fraud prevention tactic I've seen

Berk — Sat, 04 Jun 2016 18:46:52 GMT

@NichelleN wrote:

Unfortunately, I've been a potential victim a number of times. But the actual impact has been minimal.

I have only ever had the one attempt on my Citi card. However, I am on my 4th company issued credit card due to fraudulent activity. And, of course, getting the company card straightened out is a whole lot more complex than with my personal card.

Re: Kudos Citi for best fraud prevention tactic I've seen

Anonymous — Sat, 04 Jun 2016 20:26:08 GMT

@EJMiv wrote:
Something similar happened to me with Chase. I was moving across country during the Freedom 5% gas category. Between a Pense truck and a car, each stop was quite a bit of gas. I was moving from south FL, and the first time we refueled after getting out of state, the authorization declined at the pump and I instantly received the same sort of text from Chase. After replying, they sent a thank you reply telling me to reattempt my transaction...no issues the remainder of the trip!

I had the same thing with Chase, only my card HAD been compromised. Shut that down real quick.

Chase even went through all the transactions from the previous week to ensure they were all legit (all were, except for the two made out of the areas I was travelling). They even double checked one or two that were unusual.

Lots of props for Chase for how quickly they caught that.

Re: Kudos Citi for best fraud prevention tactic I've seen

Anonymous — Sat, 04 Jun 2016 20:30:01 GMT

I received an alert from Discover when I made a larger than usual fast food purchase.

Perhaps they're just watching out for my health and not so much about fraud, since I had no such alert when buying Louboutins.

Re: Kudos Citi for best fraud prevention tactic I've seen

Anonymous — Sat, 04 Jun 2016 20:36:16 GMT

Citi definitely gets an A+ checking for fraud. Next in line would be Barclay's. I had to jump through some hoops for my HD & TYP cards, but it was well worth it.

Re: Kudos Citi for best fraud prevention tactic I've seen

Anonymous — Sat, 04 Jun 2016 20:43:38 GMT

I also love the texts. I've received them from Chase while driving cross-country and from Citi yesterday when I did a print job at FedEx in a new state. I also screen my calls religiously, so getting a text is a much better option.

Re: Kudos Citi for best fraud prevention tactic I've seen

Anonymous — Sat, 04 Jun 2016 20:49:29 GMT

I also love the texts! I have the alerts on all my accounts.

Re: Kudos Citi for best fraud prevention tactic I've seen

satasat360 — Sat, 04 Jun 2016 20:50:34 GMT

@Anonymous wrote:
I made a purchase on the Mac App Store and immediately got a text from Citi asking me if I'd made that size purchase on iTunes. Text 1 for yes, etc. Brilliant. It was probably larger than the average iTunes charge, so I can see them wanting to check against fraud. And HOW easy was that! I'd happily text back 1 to any charge that a lender feels is iffy.

most of cc issuers does that, its not just citi. i got these type of messages from chase and capital one

Re: Kudos Citi for best fraud prevention tactic I've seen

thummel — Sat, 04 Jun 2016 21:47:37 GMT

Chase did the same exact thing for me when I had an 8K purchase try to go through my Marriott. 1 for yes and 2 for no. All I did was text 1 back and everything went smooth.

Re: Kudos Citi for best fraud prevention tactic I've seen

bk510 — Sun, 05 Jun 2016 00:28:57 GMT

@xaustie wrote:
Similar props to CapOne. I get instant emails from them for "generous" tips at restaurants and repeated charges (same charge amount twice in a row at the same location). I really appreciate this from them. I even like the wording in their emails! At the bottom of the email alert is an inline survey where you can provide feedback if you like the alert service. I always click on "Absolutely" because I want them to keep it up!

I just got an email from Cap 1 too.......Solid,

Re: Kudos Citi for best fraud prevention tactic I've seen

RonM21 — Sun, 05 Jun 2016 16:59:31 GMT

Good to know and I think texting is a great way to go for something like this.