topic Re: Positive Capital One Experience to Share in Credit Cards

Positive Capital One Experience to Share

NichelleN — Fri, 17 Jun 2016 15:28:29 GMT

There are a lot of Cap One fans but I know there are also a fair amount of detractors. When I opened my Quicksilver it was on a 0% interest promo. At the time, I didn't note the expiration date of the promotion. So, I called today to find out when the promo ends. (There is no back interest. It's just interest going forward) Anyway, the rep said that in order to avoid all interest it needed to be paid off by today. Oops! I was a bit shocked as I didn't realize that.

She asked me when I was planning to pay it off. I said within the next couple of months. So, she immediately extended the interest free period. I thought that was an awesome gesture, particularly since I didn't ask for it.

Yep, I'm a cap one fan

Re: Positive Capital One Experience to Share

Anonymous — Fri, 17 Jun 2016 16:00:14 GMT

@NichelleN wrote:
There are a lot of Cap One fans but I know there are also a fair amount of detractors. When I opened my Quicksilver it was on a 0% interest promo. At the time, I didn't note the expiration date of the promotion. So, I called today to find out when the promo ends. (There is no back interest. It's just interest going forward) Anyway, the rep said that in order to avoid all interest it needed to be paid off by today. Oops! I was a bit shocked as I didn't realize that.

She asked me when I was planning to pay it off. I said within the next couple of months. So, she immediately extended the interest free period. I thought that was an awesome gesture, particularly since I didn't ask for it.

Yep, I'm a cap one fan

Awesone!! Infact capitalone is very good lender. They rarely do AA. Agreed they don't have super exciting cards, but they have few decent ones ( like QS). Well, you can't satisfy all.

Re: Positive Capital One Experience to Share

creditgambler2018 — Fri, 17 Jun 2016 19:35:20 GMT

Yes capital one is a very good lender. They are also very aggressive on taking people to court when they ignore to pay owed amount. Just go to your local courthouse and there are lots of cases of cap one Vs so and so. In my experience CAP ONE has the best customer service of all. They really take care of their customers. Just remember if you cannot pay they will not forget and will send a random person to your house in a sunday evening out of the blue and they will serve you papers. Be responsible people on paying bills and cap one will take care of you.

Re: Positive Capital One Experience to Share

galahad15 — Fri, 17 Jun 2016 19:52:17 GMT

Congrats on the 0% promo extension!

Re: Positive Capital One Experience to Share

Anonymous — Fri, 17 Jun 2016 20:04:51 GMT

I agree they are awesome. Just a few days ago I called to ask about upgrading my Quicksilver One to the regular QS with no AF. They did it no problem. I am officially AF free on all cards thanks to them

Re: Positive Capital One Experience to Share

NichelleN — Fri, 17 Jun 2016 20:12:22 GMT

@galahad15 wrote:
Congrats on the 0% promo extension!

Thanks! It was a really pleasant surprise. I should have been on top of things but I didn't start using a spreadsheet to track credit card details until a couple of months after I opened the card. And I didn't think to note when the promotional period ended. I pay cards charging interest off in full. But I was letting a balance report on the QS and Discover due to the interest free periods.

I have nothing but good things to say about Cap One. Now, I guess I'll try my luck and ask for a CLI.

Re: Positive Capital One Experience to Share

Anonymous — Fri, 17 Jun 2016 20:43:14 GMT

Positive experience for me as well. They gave me my first card when rebuilding even though it was secured and raised its limit in a few months.

I then applied for QS1, and a few months later, they changed it to a QS and waived/refunded my previous annual fees for both cards.

Re: Positive Capital One Experience to Share

RonM21 — Fri, 17 Jun 2016 21:23:12 GMT

I haven't had much issue with them either. The only thing that I don't care for is the triple HP. Other then that, they have been fine for me.

Re: Positive Capital One Experience to Share

NichelleN — Fri, 17 Jun 2016 22:02:15 GMT

@RM21 wrote:
I haven't had much issue with them either. The only thing that I don't care for is the triple HP. Other then that, they have been fine for me.

Oh I definitely hated that. I was lucky enough to land my Venture and Quicksilver on the same set of pulls. The sting wasn't quite as bad that way.

Re: Positive Capital One Experience to Share

core — Fri, 17 Jun 2016 22:32:56 GMT

@elcocaino2010 wrote:
Just go to your local courthouse and there are lots of cases of cap one Vs so and so.

That isn't necessarily because they are aggressive. It may be because all the deadbeats with poor credit have Cap One accounts. Yes, plural, and they keep going back to C1 for their triple-pull fix like junkies until they get cut off. Then they come here asking how to get more C1 cards. (??) As if there were no other banks in the world. C1 must be doing something right, to brainwash the gullible with such ease.

Re: Positive Capital One Experience to Share

NichelleN — Fri, 17 Jun 2016 23:13:49 GMT

@core wrote:
@elcocaino2010 wrote:
Just go to your local courthouse and there are lots of cases of cap one Vs so and so.
That isn't necessarily because they are aggressive. It may be because all the deadbeats with poor credit have Cap One accounts. Yes, plural, and they keep going back to C1 for their triple-pull fix like junkies until they get cut off. Then they come here asking how to get more C1 cards. (??) As if there were no other banks in the world. C1 must be doing something right, to brainwash the gullible with such ease.

Well, alrighty then. I was following along until ....

It's all good, though. Every bank isn't for everyone. And I'm certain that others have had varied experiences. Thanks for presenting a different POV.

Re: Positive Capital One Experience to Share

UncleB — Sat, 18 Jun 2016 02:56:23 GMT

@elcocaino2010 wrote:
Yes capital one is a very good lender. They are also very aggressive on taking people to court when they ignore to pay owed amount. Just go to your local courthouse and there are lots of cases of cap one Vs so and so. In my experience CAP ONE has the best customer service of all. They really take care of their customers. Just remember if you cannot pay they will not forget and will send a random person to your house in a sunday evening out of the blue and they will serve you papers. Be responsible people on paying bills and cap one will take care of you.

I'm not going to debate the fairness (or not) of being sued over a credit card debt, but I just want to add that Capital One doesn't send anybody to your house.

If you're sued, the court sends you a notice, called a summons. To deliver the notice (summons) the court may use U.S. Mail, court employees, private firms hired by the court, or in my county they use Sheriff's Deputies. Under no instance does Capital One actually pay you a visit.

I make this distinction since a few years ago there was a change in the language in Capital One's terms, and some people though Capital One would actually start visiting customers in person who were late on their credit card bill. They had to clarify that this wasn't the case, at least for credit card customers.

http://money.cnn.com/2014/02/18/news/companies/capital-one-credit-card/

http://www.bankingmyway.com/credit-center/capital-one-clarifies-home-visits-but-be-vigilant-anyway

Re: Positive Capital One Experience to Share

Anonymous — Sat, 18 Jun 2016 03:16:03 GMT

@UncleB wrote:
@elcocaino2010 wrote:
Yes capital one is a very good lender. They are also very aggressive on taking people to court when they ignore to pay owed amount. Just go to your local courthouse and there are lots of cases of cap one Vs so and so. In my experience CAP ONE has the best customer service of all. They really take care of their customers. Just remember if you cannot pay they will not forget and will send a random person to your house in a sunday evening out of the blue and they will serve you papers. Be responsible people on paying bills and cap one will take care of you.
I'm not going to debate the fairness (or not) of being sued over a credit card debt, but I just want to add that Capital One doesn't send anybody to your house.

If you're sued, the court sends you a notice, called a summons. To deliver the notice (summons) the court may use U.S. Mail, court employees, private firms hired by the court, or in my county they use Sheriff's Deputies. Under no instance does Capital One actually pay you a visit.

I make this distinction since a few years ago there was a change in the language in Capital One's terms, and some people though Capital One would actually start visiting customers in person who were late on their credit card bill. They had to clarify that this wasn't the case, at least for credit card customers.

http://money.cnn.com/2014/02/18/news/companies/capital-one-credit-card/
http://www.bankingmyway.com/credit-center/capital-one-clarifies-home-visits-but-be-vigilant-anyway

well said! and PS i am loving that sexy new lineup UncleB!!!

back to the topic, that is great that they extended OPs 0% period. Maybe capital one isnt so bad after all!

Re: Positive Capital One Experience to Share

creditgambler2018 — Sat, 18 Jun 2016 06:02:14 GMT

Sorry for not being extremely specific. When someone gets sued by CAP ONE, Cap One does not send a CAP ONE employee, someone will go to your house and try to catch people off guard to serve them with papers that they are getting sued. That person that visits you at odd hours to get you off guard is a process server, not a CAP ONE rep or CAP ONE employess. EXCUSE THE you know what out of me. The process server probably works for a legal firm or an attorney or the court, that I am not sure. If you cannot pay, dont swipe or charge or max it.

Re: Positive Capital One Experience to Share

UncleB — Sat, 18 Jun 2016 06:17:43 GMT

@elcocaino2010 wrote:
Sorry for not being extremely specific. When someone gets sued by CAP ONE, Cap One does not send a CAP ONE employee, someone will go to your house and try to catch people off guard to serve them with papers that they are getting sued. That person that visits you at odd hours to get you off guard is a process server, not a CAP ONE rep or CAP ONE employess. EXCUSE THE you know what out of me. The process server probably works for a legal firm or an attorney or the court, that I am not sure. If you cannot pay, dont swipe or charge or max it.

No reason for apologies (or to be defensive); the clarification was only necessary since in the recent past it was actually thought that Capital One would visit you at your home or office (as in, would literally show up themselves). I provided links to back this up, and additional information can be easily found using Google.

In any case, your last statement is absolutely correct - if you can't afford to pay the bill, Capital One is definitely the wrong card to use. Another notable fact is that they are known to be very efficient at reporting charged off balances to the IRS (creating a tax liability) even if they choose not to sue.

Back to the topic of the thread, while some people have had negative experiences with Capital One (many documented on this forum) there are also many people who have had positive experiences, especially recently. I've been very pleased with them myself, and I know many others have been as well.

Allowing people to combine accounts was a major positive feature, and if they would start allowing APRs to be lowered when people's credit scores or internal history supported it I believe they would have even more fans.

Re: Positive Capital One Experience to Share

Anonymous — Sat, 18 Jun 2016 06:30:21 GMT

Terrific! I had no idea they would do that! Thank for the info.

Re: Positive Capital One Experience to Share

Anonymous — Sat, 18 Jun 2016 06:39:59 GMT

@elcocaino2010 wrote:
Yes capital one is a very good lender. They are also very aggressive on taking people to court when they ignore to pay owed amount. Just go to your local courthouse and there are lots of cases of cap one Vs so and so. In my experience CAP ONE has the best customer service of all. They really take care of their customers. Just remember if you cannot pay they will not forget and will send a random person to your house in a sunday evening out of the blue and they will serve you papers. Be responsible people on paying bills and cap one will take care of you.

You can't really fault them for that.

I think Cap 1 is unique in that they have decent products, and yet have a presence in the subprime market. And even people who have had issues still don't complain nearly as much as anyone and everyone (rightfully) does about Credit 1/Merrick/Etc

Part of the cost (on both ends) of dealing with subprimes is higher defaults, and dealing with them.

Also, from what I have heard, if you stay in communication with Cap 1, they are much more willing to work with you.

Re: Positive Capital One Experience to Share

Creditplz — Sat, 18 Jun 2016 08:02:59 GMT

If Richard Fairbank showed up at my house...... I'd probably ask him to recon my 5 month old Venture app before I open the door....