topic Re: Costco card in Credit Cards

Costco card

red259 — Sat, 25 Jun 2016 17:08:29 GMT

I'm just curious for people who had a costco amex did you get your new citi costco card yet? I was reading that there is a huge outcry against citi since the cards should have been out by May but now the switch over has occured and people don't have their costco card. It seems like a PR disaster and I'm suprised that Citi didn't put steps into place to avoid this given the amount they spent to get the costco deal.

Re: Costco card

uswala — Sat, 25 Jun 2016 18:24:11 GMT

Looks like a lot of people have not got the card while a lot others (like me) got their cards in May only.

@red259 wrote:
I'm just curious for people who had a costco amex did you get your new citi costco card yet? I was reading that there is a huge outcry against citi since the cards should have been out by May but now the switch over has occured and people don't have their costco card. It seems like a PR disaster and I'm suprised that Citi didn't put steps into place to avoid this given the amount they spent to get the costco deal.

Re: Costco card

CountryLivin — Sat, 25 Jun 2016 18:49:29 GMT

When there's a big switchover like this, there is usually a period where it's crazy.....trying to work the kinks out, etc.

Yes a lot of people didn't get their cards, but a lot did.....plus you have all teh new cards being issued....it's just a mess right now. Give them a month and it will be fine. Everyone is blaming Citi, but you never know.....we don't work there....maybe Amex didn't get all the info on every cardholder to Citi on time, There are too many variables, that could of or should of happened. People can be mad all they want, it just adds fuel to the fire! Any visa card or debit card can be used, so it's not the end of the world.

Re: Costco card

Anonymous — Sat, 25 Jun 2016 20:04:36 GMT

We got ours in a couple of weeks ago. I don't know what the big deal is, chances are if you had the Amex credit card you probably have another one you could use (Amex isn't accepted everywhere) unless you only have a MasterCard. It's not like Costco is regular supermarket where it's the only place you shop at. Like I said, I understand people being annoyed but it's really not the end of the world.

Re: Costco card

red259 — Sat, 25 Jun 2016 20:26:34 GMT

@Anonymous wrote:
We got ours in a couple of weeks ago. I don't know what the big deal is, chances are if you had the Amex credit card you probably have another one you could use (Amex isn't accepted everywhere) unless you only have a MasterCard. It's not like Costco is regular supermarket where it's the only place you shop at. Like I said, I understand people being annoyed but it's really not the end of the world.

Personally it doesn't impact me, but there are articles in several major media outlets where people can't get citi on the phone or are waiting on hold for over an hour. Some people who have had a costco account for decades never got their cards, some people got their card but its not working and neither amex or citi is able to locate their file.I can totally understand people being ticked off. They didn't ask for this change. They didn't apply for a new credit card. Also keep in mind, some people likely use Costco much more often than you do. I think some people may use it for gas and such, so costco is a larger and more regular expense and given the majority of the public are not like the people here it is quite possible they don't have any other visa cards. Or if they do have another visa card they keep it as a backup. Obviously it will be sorted out within a few weeks, but these types of things leave a really bad taste in people's mouths and can skew a perception of a company for much longer.

Re: Costco card

Anonymous — Sat, 25 Jun 2016 20:42:18 GMT

I'm not saying this isn't a big deal, I'm simply stating that Costco isn't your average grocery store. It's not like you can only get milk, eggs, and bread at Costco. I was just as ticked off as everyone was about the switch because I really only got that card because of Costco (waste of a new account). Im just simply stating its not the end of the world. Besides you can always use a debit card (we shouldn't always be relying on credit).

Re: Costco card

python0704 — Sun, 26 Jun 2016 00:58:44 GMT

I had doubt about the whole process when they decide to make the switch overnight. I didn't expect this many people still waiting for their cards, I never expect the switch to complete altogether before Monday morning. One the one hand they should have send out cards earlies, one ther other hand they could have chose the similar path when walmart switched from discover to mastercard to make the whole thing less painful. Of course it's too late now, Citi and Costco will take the blame. And only time can ease this.

Re: Costco card

kdm31091 — Sun, 26 Jun 2016 01:01:29 GMT

I've seen the articles and I really think people just need to relax. Yes, it's annoying, but it's not like it's the end of the world. It will all get sorted out in time. This was a huge transition.

Re: Costco card

Anonymous — Sun, 26 Jun 2016 01:05:49 GMT

@kdm31091 wrote:
I've seen the articles and I really think people just need to relax. Yes, it's annoying, but it's not like it's the end of the world. It will all get sorted out in time. This was a huge transition.

Agree. It's not like the Costco Visa card is the only card that they accept. As for missing out on the bonus categories; they didn't exist before so it's not like they lost anything. It will all come in time.

Re: Costco card

Anonymous — Sun, 26 Jun 2016 01:20:05 GMT

Exactly, if you need something from Costco that bad you can always use your debit card. IMO, if you have a membership to shop somewhere it's a luxury not a neccesity.

Re: Costco card

RonM21 — Sun, 26 Jun 2016 14:19:07 GMT

This is more due to lack of patience, which is almost a natural thing we tend to not have much of. Once you take a breath and think, you realize it isn't really the big deal it turned in to, and probably should have been expected in a change like this.

Re: Costco card

red259 — Mon, 27 Jun 2016 00:17:19 GMT

@RM21 wrote:
This is more due to lack of patience, which is almost a natural thing we tend to not have much of. Once you take a breath and think, you realize it isn't really the big deal it turned in to, and probably should have been expected in a change like this.

What you say is certainly true, then again this didn't happen overnight. Citi knew this was coming for quite awhile and I think its perfectly fine for people to hold them accountable for their shortcomings. Always kind of amazes me how we tolerate poor customer service here compared to the level of service expected in some other countries.

Re: Costco card

Anonymous — Mon, 27 Jun 2016 00:25:01 GMT

I don't think we're "tolerating" poor customer service, just simply stating its not that big of a deal. There are far more things to be upset about right now. If you really want something so bad you don't have to use a credit card. There are other options.

Re: Costco card

Anonymous — Mon, 27 Jun 2016 07:50:59 GMT

Until now I haven't got my Citi Costco card while the Amex TE card has disappeared from my account and I have seen an 11 points drop on my TU score. Any way to find out if citi is mailing my card on the way? A CSR told me she has no access to the citi card for me unless I have registered the card to my account...

Re: Costco card

UncleB — Mon, 27 Jun 2016 12:47:16 GMT

@Anonymous wrote:
We got ours in a couple of weeks ago. I don't know what the big deal is, chances are if you had the Amex credit card you probably have another one you could use (Amex isn't accepted everywhere) unless you only have a MasterCard. It's not like Costco is regular supermarket where it's the only place you shop at. Like I said, I understand people being annoyed but it's really not the end of the world.

Even if someone's only non-Costco card happens to be a MasterCard, can't the customer service desk at any Costco can give a temporary store pass that will allow access to the credit account in the store?

I know Sam's Club can definitely do this... I applied for my Sam's Club MasterCard online, and I went to a local club a few days later to have my picture made. The CSR specifically told me I could use my temporary member card (printed on the spot) to charge store purchases to my credit account, but since it wan't a 'MasterCard' of course it wouldn't work anywhere else (she also specifically told me it would only work at that one club location).

I don't have a Costco membership, but I would be surprised to find out they don't have a similar capability.

Re: Costco card

Anonymous — Mon, 27 Jun 2016 13:14:16 GMT

They do! You can get a temporary one that they can scan at the register. My point still stands, if I needed something that bad I would use my debit card. But I still think having a membership to shop somewhere is a luxury. And this is coming from me who is a grocery store snob.

Re: Costco card

UncleB — Mon, 27 Jun 2016 13:25:41 GMT

@Anonymous wrote:
They do! You can get a temporary one that they can scan at the register. My point still stands, if I needed something that bad I would use my debit card. But I still think having a membership to shop somewhere is a luxury. And this is coming from me who is a grocery store snob.

I agree with you completely, my friend... you're point definitely still stands.

I wasn't attempting to challenge it, I was actually reinforcing it - it's a little rediculous for people to be so upset about this, since there are still multiple ways to pay in the store.

Re: Costco card

MTSN — Mon, 27 Jun 2016 23:37:43 GMT

I received my card the 3rd week in May and had no troubles using it on the first day of the switch, but it looks like I got lucky maybe.