topic Re: ebates Visa in Credit Cards

ebates Visa

Anonymous — Sun, 26 Jun 2016 21:37:28 GMT

Every few months I make a purchase through ebates, going through the ebates portal to a merchant and using the ebates Visa.

EVERY time I do this, the Visa payment is credited as 1% and I have to contact customer care to get it corrected to 3%. Is this happening to others as well? Don't really understand how as the purchase is tracking correctly (I get the correct ebates rebate) but the cc is always tracked as if I separately went to the very same store and made another purchase for the same price!

Re: ebates Visa

CountryLivin — Sun, 26 Jun 2016 21:44:31 GMT

I don't have this card, but I was reading that a lot of people had that exact same complaint.

Re: ebates Visa

kdm31091 — Sun, 26 Jun 2016 22:20:28 GMT

Had the same problem often when I had a similar Upromise credit card. I eventually gave up. Too much headache.

Re: ebates Visa

CreditMagic7 — Mon, 27 Jun 2016 03:12:53 GMT

It happens, and probably more frequently than it really should so definitely demands keeping a close watch on that regardless.

On this end aggressive spend to Ebates Visa thru their portal is mostly done around the holidays.

We sometimes have read that same thing happening with discover a few times.

Everything else on the card is been occasional usage lately.

Re: ebates Visa

Anonymous — Sun, 26 Jun 2016 23:56:25 GMT

I use it every couple of months and have noticed a quirk. If you click on the 3% cashback button, which is usually at the bottom of the list/page, I always get 3% and whatever the deal %age is. If I click on the deal button and use the eBates card, it is always 1%. Maybe try it next time.

Re: ebates Visa

B335is — Mon, 27 Jun 2016 01:13:48 GMT

Good info. I've had the same issue with this card as longtimelurker ever since I got the card.

Re: ebates Visa

Anonymous — Mon, 27 Jun 2016 14:54:36 GMT

Ebay for example. When fuel gift cards are less than face value, I don't know how to get 1+3% on top of that. Most sellers are paypal only, and adding ebates visa to paypal method of payment won't work.

Re: ebates Visa

Anonymous — Mon, 27 Jun 2016 19:06:08 GMT

Ebates gives the following explanation:

Purchases are not matched, when the name of the store in your account does not match the credit card description. When this happens, we have to manually match the orders.

Example:

Your PetCo transaction is listed as: UNLEASHPETCOCO00069880 858-4537845 CA on your credit card statement, but is listed as PetCo in your Ebates account.

So I wonder if pressing the 3% button as mentioned above does an automatic linkage, or whether it was coincidence that those worked merely because the names matched.

Re: ebates Visa

Anonymous — Mon, 27 Jun 2016 21:04:19 GMT

@Anonymous wrote:
Ebates gives the following explanation:

Purchases are not matched, when the name of the store in your account does not match the credit card description. When this happens, we have to manually match the orders.

Example:

Your PetCo transaction is listed as: UNLEASHPETCOCO00069880 858-4537845 CA on your credit card statement, but is listed as PetCo in your Ebates account.

So I wonder if pressing the 3% button as mentioned above does an automatic linkage, or whether it was coincidence that those worked merely because the names matched.

Hmmmm... Good to know.

Re: ebates Visa

RonM21 — Tue, 28 Jun 2016 23:05:50 GMT

Might be something to try and keep a log of to compare the results. It shouldn't be as difficult or confusing as it seems like it is though.

Re: ebates Visa

Anonymous — Wed, 29 Jun 2016 00:02:22 GMT

@RM21 wrote:
Might be something to try and keep a log of to compare the results. It shouldn't be as difficult or confusing as it seems like it is though.

Or, more likely, I will just not use it and let it close! I've only found one case where ebates had the best rate (for the merchants I use) and not worth the hassle

Re: ebates Visa

UncleB — Wed, 29 Jun 2016 10:29:36 GMT

@Anonymous wrote:
@RM21 wrote:
Might be something to try and keep a log of to compare the results. It shouldn't be as difficult or confusing as it seems like it is though.
Or, more likely, I will just not use it and let it close! I've only found one case where ebates had the best rate (for the merchants I use) and not worth the hassle

A while back a few folks suggested I look at the Ebates Visa (since Synchrony seems to like my profile) and I did, but I just don't think it would work for me either.

Just like you, I found that for the stores I shop at I already have better options, usually Discover with their 'Discover Deals' which works similarly to Ebates (with both you go to the store's site using a 'portal'). I've used Discover Deals a few times and so far it's always worked seamlessly, which is definitely not the experience of many Ebates users on here.

I'm not saying Ebates is 'bad' - many folks have found it quite lucrative - but my online shopping is limited anyway, and the stores I tend to shop at are already on 'Discover Deals' so there's really no need (in my case).