topic Re: My luck with Chase CSR is terrible in Credit Cards

My luck with Chase CSR is terrible

dragontears — Fri, 15 Jul 2016 01:41:42 GMT

So my chase freedom is one of the few cards I have that doesn't have a chip (the other is SM), so I called the number on the back of the card and the conversion goes like this:
CSR: how can I help you
Me: I was wondering when I can get a chip card
CSR: please hold while I check
*annoying hold music*
CSR: I can't see that you requested a new card
Me: I haven't requested one before, the reason I am calling is to get the chipped version
CSR: oh, would you hold again while I check my sources
*more annoying hold music*
CSR: I can't put in that request you need to go into a chase branch and request a chip card
Me: so the only way to get a chip card is to go into a branch?
CSR: yes that is the only way, can I help you with anything else?
Me: umm no I don't need anything else

Maybe I am wrong but I find it hard to believe that I can only request a chip card in a branch. I should have called the CSP number. ...

Re: My luck with Chase CSR is terrible

Anonymous — Fri, 15 Jul 2016 01:48:27 GMT

Just report the card as damaged and request a new one from your account. The new one sent will have the chip. You can do the same for the SM card.

Re: My luck with Chase CSR is terrible

dragontears — Fri, 15 Jul 2016 01:50:05 GMT

Go with the "my dog ate my card" excuse?

Re: My luck with Chase CSR is terrible

Anonymous — Fri, 15 Jul 2016 01:51:11 GMT

@dragontears wrote:
Go with the "my dog ate my card" excuse?

Whatever works but you dont have to give a reason, just request a replacement card online. Very very easy and troublefree

Re: My luck with Chase CSR is terrible

dragontears — Fri, 15 Jul 2016 02:01:36 GMT

I was joking about the excuse.
I wonder if they will send me replacement/chip cards for my AUs when I ask for mine or will I need to request those separately

Re: My luck with Chase CSR is terrible

Anonymous — Fri, 15 Jul 2016 02:34:05 GMT

Request them seperately. The chips will come when you order a new card for it being lost/damage. It also sounds like that CSR doesn't know what they're talking about.

Additionally, I know Chase can instant issue debit cards, even with chips, at their branches. I'm not sure if the same applies to their credit cards, but if you're interested in getting the card asap, that's the way to go in my opinion.

Re: My luck with Chase CSR is terrible

UncleB — Fri, 15 Jul 2016 03:56:07 GMT

@Anonymous wrote:
@dragontears wrote:
Go with the "my dog ate my card" excuse?
Whatever works but you dont have to give a reason, just request a replacement card online. Very very easy and troublefree

This worked for me with Capital One as well.

I was very careful to select the reason for replacement as 'worn' (or something to that effect) and not lost; that way the new card had the same number/expiration of the old card.

Works like a charm!

Re: My luck with Chase CSR is terrible

Anonymous — Fri, 15 Jul 2016 06:13:12 GMT

I hate to say this because Chase is my go to bank for cc and accounts but they've been some of the worst CSR's to deal with compared to Bofa etc

Re: My luck with Chase CSR is terrible

Vegas4Play — Fri, 15 Jul 2016 09:26:06 GMT

That rep did not sound as if they had a clue. Since when do you request a Chase chip card at branch, never heard of such. This is one of the reasons i never use CHAT, i call everyone !!!

Re: My luck with Chase CSR is terrible

Anonymous — Fri, 15 Jul 2016 11:13:03 GMT

@Vegas4Play wrote:
That rep did not sound as if they had a clue. Since when do you request a Chase chip card at branch, never heard of such. This is one of the reasons i never use CHAT, i call everyone !!!

He did call. There is no option for chat with Chase

Re: My luck with Chase CSR is terrible

dragontears — Fri, 15 Jul 2016 19:11:48 GMT

Yeah I did call and the rep sounded very new/young.
It is completely not worth my time to go into a branch so I will just try the online "my card is damaged" route

Re: My luck with Chase CSR is terrible

RonM21 — Fri, 15 Jul 2016 22:29:58 GMT

That should work, or even calling gain and getting someone with more experience on the line.