topic Re: List of CCCs that don't outsource customer service in Credit Cards

List of CCCs that don't outsource customer service

Anonymous — Sun, 24 Jul 2016 20:28:46 GMT

Hey guys can you help me with a list? This helps me choose which card I would most likely use.

CCC's that DON'T outsource

Chase CSP

Discover

CCC's that DO outsource:

Citi

Re: List of CCCs that don't outsource customer service

redpat — Sun, 24 Jul 2016 23:21:05 GMT

Wouldn't the best reward program come first?

How much CSR contact does one have?

Re: List of CCCs that don't outsource customer service

Anonymous — Mon, 25 Jul 2016 00:22:39 GMT

Happy belated bday OP!

Re: List of CCCs that don't outsource customer service

Anonymous — Mon, 25 Jul 2016 01:59:51 GMT

Synchrony: Credit Solutions is definately outsourced to India, but when I call the number on the back of the card it seems US based.

Re: List of CCCs that don't outsource customer service

Anonymous — Mon, 25 Jul 2016 04:01:07 GMT

@Anonymous wrote:
Synchrony: Credit Solutions is definately outsourced to India, but when I call the number on the back of the card it seems US based.

When I called credit solutions, it was US based; although I have heard there is one number thats US based and another for CS thats outsourced.

Fingerhut seems to be US based

Kohls card also seems to be us based

As well as cap1

Edit: VonMaur is also U.S. based customer service, and the credit card is family issued/owned.

Re: List of CCCs that don't outsource customer service

Anonymous — Mon, 25 Jul 2016 04:04:45 GMT

@redpat wrote:
Wouldn't the best reward program come first?

How much CSR contact does one have?

It doesn't matter how much one has contact with CSR.

Some consumers might prefer customer service over the rewards program or card itself.

Others might prefer the card benefits over the rewards program.

It's different for everyone .

Re: List of CCCs that don't outsource customer service

sjt — Mon, 25 Jul 2016 04:14:55 GMT

I dont think it should really matter where customer service is located as much as the training they receive to be able to handle customer issues.

Re: List of CCCs that don't outsource customer service

Anonymous — Mon, 25 Jul 2016 04:15:52 GMT

@sjt wrote:
I dont think it should really matter where customer service is located as much as the training they receive to be able to handle customer issues.

Ehh I disagree on this....

Re: List of CCCs that don't outsource customer service

creditguy — Mon, 25 Jul 2016 04:31:10 GMT

@Anonymous wrote:
@Anonymous wrote:
Synchrony: Credit Solutions is definately outsourced to India, but when I call the number on the back of the card it seems US based.
When I called credit solutions, it was US based; although I have heard there is one number thats US based and another for CS thats outsourced.

Fingerhut seems to be US based

Kohls card also seems to be us based

As well as cap1

Edit: VonMaur is also U.S. based customer service, and the credit card is family issued/owned.

Are you saying Cap One customer service is US based? If so that's a good one. While it's possible to reach a US based CS Rep, a majority of CS is definitely outsourced offshore.

Re: List of CCCs that don't outsource customer service

Anonymous — Mon, 25 Jul 2016 05:10:49 GMT

Chase has much better customer service compared to Amex in my opinion

Re: List of CCCs that don't outsource customer service

Anonymous — Mon, 25 Jul 2016 05:21:09 GMT

@creditguy wrote:
@Anonymous wrote:
@Anonymous wrote:
Synchrony: Credit Solutions is definately outsourced to India, but when I call the number on the back of the card it seems US based.
When I called credit solutions, it was US based; although I have heard there is one number thats US based and another for CS thats outsourced.

Fingerhut seems to be US based

Kohls card also seems to be us based

As well as cap1

Edit: VonMaur is also U.S. based customer service, and the credit card is family issued/owned.
Are you saying Cap One customer service is US based? If so that's a good one. While it's possible to reach a US based CS Rep, a majority of CS is definitely outsourced offshore.

From what I have heard, the location (and quality) of Cap 1 CS is dependent on the card you have.

Needless to say, I get the overseas, untrained CS

Re: List of CCCs that don't outsource customer service

Anonymous — Mon, 25 Jul 2016 06:03:13 GMT

It's a PAIN dealing with overseas CSR's. There's nothing wrong with them as people but the language barrier is always a huge struggle. Everything has to be repeated and it's always hard understanding them..

Re: List of CCCs that don't outsource customer service

redpat — Mon, 25 Jul 2016 07:06:17 GMT

@Anonymous wrote:
@redpat wrote:
Wouldn't the best reward program come first?

How much CSR contact does one have?

It doesn't matter how much one has contact with CSR.

Some consumers might prefer customer service over the rewards program or card itself.

Others might prefer the card benefits over the rewards program.

It's different for everyone .

Then I guess you can close your Amex, Cap1, and Citi cards, lol!

Re: List of CCCs that don't outsource customer service

Imperfectfuture — Mon, 25 Jul 2016 23:21:48 GMT

We need to not have a thread on this topic. The replies are nearing negative towards board rules.