topic Re: Anyone have experience with a Bank of America card product change? in Credit Cards

Anyone have experience with a Bank of America card product change?

Anonymous — Thu, 04 Aug 2016 17:03:45 GMT

I converted my old Bank of America points reward card into a cash rewards card through chat a few days ago. The response in the chat said that I will receive my new card within 2-4 weeks. My question is.... could it really take up to 4 weeks? How long is typical?

Re: Anyone have experience with a Bank of America card product change?

Closingracer99 — Thu, 04 Aug 2016 17:07:02 GMT

From what i have read here..... Yes it could.

Re: Anyone have experience with a Bank of America card product change?

Anonymous — Thu, 04 Aug 2016 17:08:30 GMT

Call them and have them expedite it to you. I've always done that

Re: Anyone have experience with a Bank of America card product change?

newhis — Thu, 04 Aug 2016 18:05:22 GMT

Yes, it could take that long, a little over 3 weeks for me.

Re: Anyone have experience with a Bank of America card product change?

Anonymous — Thu, 04 Aug 2016 18:08:38 GMT

Thank you for the replies. I suppose I can wait.

Re: Anyone have experience with a Bank of America card product change?

Jmill79 — Fri, 05 Aug 2016 01:56:50 GMT

@Anonymous wrote:
Call them and have them expedite it to you. I've always done that

Lol BOA? Expidite? Prolly cost you a hard pull.

And yes, its always a wait for anything from them.

Re: Anyone have experience with a Bank of America card product change?

Anonymous — Fri, 05 Aug 2016 05:38:10 GMT

I hope it doesn't take that long OP.

Re: Anyone have experience with a Bank of America card product change?

Anonymous — Fri, 05 Aug 2016 05:48:53 GMT

It can actually take longer then 4 weeks. About 2 months ago my I had my fiance switch to their cash rewards card and by week 5 the card hadn't arrived. By then we were about week way from moving. I had him call again to check on the status of the card to see if it had been shipped because we wanted to make sure we would still be living at that address when it arrived. Well upon calling it hadn't been shipped. We didn't even have to ask to have it expedited. The CSR asked us if it was something we wanted to do. We did and received it two days later. We had no idea what the hold up was. But my fiance did receive 2 calls from a CSR the 5 weeks it took to get the card, to say that the card would be shipped in x number of weeks as if they expected there to be a delay.

Re: Anyone have experience with a Bank of America card product change?

kdm31091 — Fri, 05 Aug 2016 09:46:51 GMT

It's normal. Product changes with them take a few weeks to process. There's no way to expedite it. Just how their system is.

You may be able to expedite the mailing of the actual new card, but not until the process is complete. You'll know when your rewards program information changes online. Again this will be in a couple weeks or so.

Re: Anyone have experience with a Bank of America card product change?

Anonymous — Fri, 05 Aug 2016 12:12:40 GMT

I converted my BoA Platinum Visa to a Cash Rewards card and it took exactly 4 weeks to receive the new card. The one good thing is that my card number did not change.... just the expiration date.

Re: Anyone have experience with a Bank of America card product change?

Namaste7 — Sat, 06 Aug 2016 14:41:18 GMT

@Anonymous wrote:
I converted my old Bank of America points reward card into a cash rewards card through chat a few days ago. The response in the chat said that I will receive my new card within 2-4 weeks. My question is.... could it really take up to 4 weeks? How long is typical?

Yes. My PC request took about 3 weeks from the request to receipt of card. The account updated online about 2-3 days before I received notification the new card was on its way.

Re: Anyone have experience with a Bank of America card product change?

Anonymous — Sat, 06 Aug 2016 17:18:56 GMT

Thank you for the info.

Re: Anyone have experience with a Bank of America card product change?

Open123 — Sat, 06 Aug 2016 17:23:19 GMT

Several years ago, I had a converstion that took about 4 - 6 weeks. For BofA, this is par for the course. Be patient, it'll happen!

Re: Anyone have experience with a Bank of America card product change?

Creditplz — Sat, 06 Aug 2016 19:17:51 GMT

It took a little over 4 weeks to get my 3-2-1.... I wanted to call and yell bc they delayed me getting my spending bonus haha !

Re: Anyone have experience with a Bank of America card product change?

Anonymous — Sun, 14 Aug 2016 20:18:43 GMT

UPDATE:

No card yet, but the name on the account online changed to Cash Rewards.... and it shows "Total cash rewards" category now. So, I just went to the grocery store and bought a few small things to see if it would register for a reward.... but it's pending, so I'll wait and see. The best part is is I'm finally rid of that pesky $59 yearly fee. Just verified under "Fee information."