topic Re: Synchrony weird message in Credit Cards

Synchrony weird message

Anonymous — Tue, 19 Jul 2016 19:54:30 GMT

I logged into my Synchrony Visa, Mastercard,and Walmart accounts this morning, and all is well.

However, upon logging into my Walmart account, there was a large screen that came up before allowing me to view the account that said

" We recently attempted to send you an e-mail communication about your e-statements, but it was returned. Please correct your e-mail address."

The screen also listed the following:

Old e-mail address: xyz1

Correct e-mail address: _________________

The message covered the full screen and would only allow me to view the account once I had entered the information.

The old e-mail address was 100% correct and has been the same e-mail address since I opened the account in 2013.

So, I re-entered the exact same e-mail address they were showing on screen.

I could certainly see having a screen come up that asked me to update my e-mail address or confirm it was correct, that would not be an issue.

What is unusual is having them say that they attempted to send me an e-statement and were unable to do so because my e-mail address was not correct.

I'm just thinking that something disorganized is going on at Synchrony. The reason I say this is because at end of last year when all of the Comenity madness was going on for other people (my Comenity cards were fine, thankfully), I received e-mails from Comenity on two different Comenity accounts saying they had tried to send my electronic statement via e-mail and were unsuccessful. I looked at the address they tried to send it to...... and it was the exact same e-mail address that I'd had for years, and was correct. On one of my Comenity accounts, I receive the message in two different months, and once on a different Comenity account, so three total.

Even more interesting: I made a payment two weeks ago - and I receieved a payment confirmation in my current e-mail inbox from Synchrony. No difficulty with them sending that. Also made a charge and a payment last month, and received e-mails confirming both purchase and payment at that time. So I really don't know what is going on over there.

I've not changed any settings in my account, and have been receiving e-statements monthly since 2013.

I'm thinking this is a symptom of disorganization. It could also be some kind of system reset that is throwing out incorrect messages. Would love to know if anyone else has received this message.

Re: Synchrony weird message

Anonymous — Tue, 19 Jul 2016 17:19:02 GMT

All mine seem to be fine, including Walmart - no weird messages.

Re: Synchrony weird message

Anonymous — Tue, 19 Jul 2016 17:22:13 GMT

@Anonymous wrote:
All mine seem to be fine, including Walmart - no weird messages.

Thanks, JustMe. Good to hear

Re: Synchrony weird message

Anonymous — Tue, 19 Jul 2016 17:22:54 GMT

WoW!

Make sure this is not some kind of Phishing going on or a data breach.

Seems all too weird to me.

Re: Synchrony weird message

Anonymous — Tue, 19 Jul 2016 17:34:27 GMT

@Anonymous wrote:
WoW!

Make sure this is not some kind of Phishing going on or a data breach.
Seems all too weird to me.

I don't think it's phishing, since I was fully logged into my account. Just seems that the message doesn't correspond to the fact that my e-mail address is correct.

Since I had it happen before with Comenity 3 times when they had their quirky behavior last fall (and my accounts were fine), it makes me think something went a little haywire in their systems to say that my e-mail address was not correct and they couldn't send me an e-statement.

Weird that they would not let me view the account until it was corrected, and that I had been receiving other e-mail communication and prior statements from them just fine.

Maybe they both outsource their computer system management to the same glitch-prone provider.

Re: Synchrony weird message

Anonymous — Tue, 19 Jul 2016 17:53:56 GMT

Logged into my four accounts. All is well here...

Re: Synchrony weird message

Anonymous — Tue, 19 Jul 2016 17:57:17 GMT

@Anonymous wrote:
Logged into my four accounts. All is well here...

Glad to hear. Thanks, ML

Re: Synchrony weird message

Anonymous — Tue, 19 Jul 2016 18:00:31 GMT

Certainly weird computer system glitches can happen, but let me say that now is not the time!

Re: Synchrony weird message

Anonymous — Tue, 19 Jul 2016 18:00:32 GMT

Yep, I'd put my money on computer glitching too. And outsourcing lol

I just checked my 2 Synchrony accounts (Walmart and Amazon are the only 2 I have left with them) and both are fine. Kind of suspected that would be the case since I just got my "your statement is ready" email for the Walmart card yesterday.

Re: Synchrony weird message

Anonymous — Tue, 19 Jul 2016 18:08:21 GMT

@Anonymous wrote:
I logged into my Synchrony Visa, Mastercard,and Walmart accounts this morning, and all is well.

However, upon logging into my Walmart account, there was a large screen that came up before allowing me to view the account that said
" We recently attempted to send you an e-mail communication about your e-statements, but it was returned. Please correct your e-mail address."

The screen also listed the following:

Old e-mail address: xyz1

Correct e-mail address: _________________

The message covered the full screen and would only allow me to view the account once I had entered the information.

The old e-mail address was 100% correct and has been the same e-mail address since I opened the account in 2013.
So, I re-entered the exact same e-mail address they were showing on screen.

I could certainly see having a screen come up that asked me to update my e-mail address or confirm it was correct, that would not be an issue.

What is unusual is having them say that they attempted to send me an e-statement and were unable to do so because my e-mail address was not correct.

I'm just thinking that something really disorganized is going on at Synchrony. The reason I say this is because at end of last year when all of the Comenity madness was going on for other people (my Comenity cards were fine, thankfully), I received e-mails from Comenity on two different Comenity accounts saying they had tried to send my electronic statement via e-mail and were unsuccessful. I looked at the address they tried to send it to...... and it was the exact same e-mail address that I'd had for years, and was correct. On one of my Comenity accounts, I receive the message in two different months, and once on a different Comenity account, so three total.

Even more interesting: I made a payment two weeks ago - and I receieved a payment confirmation in my current e-mail inbox from Synchrony. No difficulty with them sending that. Also made a charge and a payment last month, and received e-mails confirming both purchase and payment at that time. So I really don't know what is going on over there.

I've not changed any settings in my account, and have been receiving e-statements monthly since 2013.

I'm thinking this is a symptom of disorganization. It could also be some kind of system reset that is throwing out incorrect messages. Would love to know if anyone else has received this message.

Hi humu,

Sometimes emails fail to send or get received properly. That happened to me many times with others, I.e.requesting to correct an email is common if a message from a bank failed. sometimes it could be due to their own internet connection temporarily failing for an instant. I wouldn't worry about it.

Re: Synchrony weird message

Anonymous — Tue, 19 Jul 2016 19:52:35 GMT

Hi, Designer91! Good to see you. I'm sure it was a system issue, but it was odd how it blocked me from viewing my accounts until I entered the info. (and it already had the same info displayed on the screen!)

Since the same thing happened 3 times with Comenity last fall, and we all know how less than organized they can be, I figured it could fall along those lines as well.

The timing of it just was not great since we are all checking our Synchrony accounts lately and being conservative with them.

Re: Synchrony weird message

Anonymous — Tue, 19 Jul 2016 19:55:10 GMT

@Anonymous wrote:
Yep, I'd put my money on computer glitching too. And outsourcing lol

@Anonymous @Anonymous. Agreed.

Re: Synchrony weird message

Anonymous — Tue, 19 Jul 2016 20:33:02 GMT

@Anonymous wrote:
Hi, Designer91! Good to see you. I'm sure it was a system issue, but it was odd how it blocked me from viewing my accounts until I entered the info. (and it already had the same info displayed on the screen!)

Since the same thing happened 3 times with Comenity last fall, and we all know how less than organized they can be, I figured it could fall along those lines as well.

The timing of it just was not great since we are all checking our Synchrony accounts lately and being conservative with them.

It seems a bit weird ... are they just authenticating you are a person and not a bot?

Maybe, its not us .. but maybe some of the reasons for all this craziness is that they believe they may of been hacked?

They are doing all this spot checking to see if we are actual people and not a bunch of bots that have taken over identities etc?

That is the only thing that makes sense...

But they don't tell us because that would cause some hysteria on the consumers part.

Maybe not.. but its food for thought.

Re: Synchrony weird message

ddemari — Tue, 19 Jul 2016 20:52:40 GMT

I have received this message several times upon log in with Synch bank cards. It finally stopped doing that, even though there was never a problem with the email address.

Re: Synchrony weird message

Anonymous — Tue, 19 Jul 2016 21:32:45 GMT

Not CC related, but every time I login to Netflix I get the same message "Your email address may be invalid" blah blah. I still get emails from them just fine, and even attempted to change it to another one of my addresses. Same message.

Re: Synchrony weird message

Anonymous — Tue, 19 Jul 2016 21:37:46 GMT

@ddemari wrote:
I have received this message several times upon log in with Synch bank cards. It finally stopped doing that, even though there was never a problem with the email address.

Thanks, d, very good to know.

Re: Synchrony weird message

score_building — Wed, 20 Jul 2016 02:58:08 GMT

@ddemari wrote:
I have received this message several times upon log in with Synch bank cards. It finally stopped doing that, even though there was never a problem with the email address.

Ayep. Much ado about nothing, again. Sigh.

Re: Synchrony weird message

Anonymous — Wed, 20 Jul 2016 11:18:36 GMT

@score_building wrote:
@ddemari wrote:
I have received this message several times upon log in with Synch bank cards. It finally stopped doing that, even though there was never a problem with the email address.
Ayep. Much ado about nothing, again. Sigh.

Maybe it's time to take a break from posting in humu's threads unless you have something constructive to say. Your post doesn't add anything to the thread.

Re: Synchrony weird message

score_building — Thu, 21 Jul 2016 00:57:46 GMT

@Anonymous wrote:
@score_building wrote:
@ddemari wrote:
I have received this message several times upon log in with Synch bank cards. It finally stopped doing that, even though there was never a problem with the email address.
Ayep. Much ado about nothing, again. Sigh.
Maybe it's time to take a break from posting in humu's threads unless you have something constructive to say. Your post doesn't add anything to the thread.

The issue is a routine one with synch, just concurred with another post perhaps diffusing in general unwarranted concern with Synch; ime, when there is a spike in the number of recent reports of AA of this or that issuer, it can at times have a polarizing effect and even a sort of fear mongering on the less experienced reading here.

Neither quoted nor specially noted OP at time of post, so seems a bit odd. In any case, happy to move on from this thread and regret any confusion that I caused.

Re: Synchrony weird message

Anonymous — Thu, 21 Jul 2016 01:13:45 GMT

@Anonymous wrote:
@score_building wrote:
@ddemari wrote:
I have received this message several times upon log in with Synch bank cards. It finally stopped doing that, even though there was never a problem with the email address.
Ayep. Much ado about nothing, again. Sigh.
Maybe it's time to take a break from posting in humu's threads unless you have something constructive to say. Your post doesn't add anything to the thread.

Good points as always, Irish. Thank you.