topic Re: Multiple shipments of the CSR Card in Credit Cards

Multiple shipments of the CSR Card

Anonymous — Sat, 27 Aug 2016 02:07:25 GMT

Anyone else keep getting the chase sapphire reserve card and tracking sent to you? Think I got a 3rd card coming in lol. Apparently it's from all the multiple times I've called the customer service rep to expedite my card in the beginning, and I guess they submitted it multiple times. I also read on Reddit a couple of people had multiple cards sent to them too.

Re: Multiple shipments of the CSR Card

kdm31091 — Sat, 27 Aug 2016 02:30:18 GMT

Chase was overwhelmed with apps (both the leaked app and the planned one) and people calling every five minutes, stopping into branches to get past 5/24, etc, etc, so it's not surprising it got botched a bit with regard to multiple cards.

Not saying you per se, but people needed to calm down a bit and stop expecting the world. If the rep said the card couldn't be expedited people were calling back 5 or 10 times looking for the answer they wanted. This resulted in the duplicate requests.

I noticed also on reddit there's people literally complaining beause the card was mailed in a plain envelope and not a fancy box. Well, you insisted on it being expedited, right? You aren't keeping the package anyway. Some people are never satisfied. Sorry OP, going off on a tangent

Re: Multiple shipments of the CSR Card

Credit_hawk — Sat, 27 Aug 2016 02:19:42 GMT

@Anonymous wrote:
Anyone else keep getting the chase sapphire reserve card and tracking sent to you? Think I got a 3rd card coming in lol. Apparently it's from all the multiple times I've called the customer service rep to expedite my card in the beginning, and I guess they submitted it multiple times. I also read on Reddit a couple of people had multiple cards sent to them too.

What was the big rush that you requested it three times? Some of you guys are wild lol.

Re: Multiple shipments of the CSR Card

Anonymous — Sat, 27 Aug 2016 02:39:11 GMT

A lot of us (on Reddit) were trying to call in to talk to diff reps to get it expedited. Some said yes some said no from what everyone was reading. So most of us were trying to get around it by trying to talk to someone different to see who will agree to expedite it. I guess the 3 diff reps that said they couldn't actually tried to request it for me and apparently they're all a Slowly coming in now. I didn't know that could happen. Thought their system woukd know once one is sent to not keep sending. But oh well can't blame them we were all wild I'll admit it haha.

Re: Multiple shipments of the CSR Card

redpat — Sat, 27 Aug 2016 03:14:25 GMT

Lol! Branch officer asked me if I wanted it expedited or regular mail I guess I'm the odd one and said regular mail is fine I'm in no hurry.

It gets here when it gets here, it's not life or death. As in football scoring a TD with excessive celebration, act like you been there and have some class.

Re: Multiple shipments of the CSR Card

TruBlu — Sat, 27 Aug 2016 03:59:51 GMT

This is another reason why I love this forum! Great advice from a bunch of down to earth classy guys/gals like Kdm, Credit_hawk and Redpat. Kudos to all of you!

Re: Multiple shipments of the CSR Card

northface28 — Sat, 27 Aug 2016 04:15:25 GMT

KDM,

It's the culture. Don't get the answer you want? Hang up and call back 100 times until you do or escalate to a higher up. Quite frankly it's ridiculous and I'd blame it on millienials but it's more often older people who should know better on how to conduct themselves instead of being petulant children.

Re: Multiple shipments of the CSR Card

Anonymous — Sat, 27 Aug 2016 04:30:20 GMT

@northface28 wrote:
KDM,

It's the culture. Don't get the answer you want? Hang up and call back 100 times until you do or escalate to a higher up. Quite frankly it's ridiculous and I'd blame it on millienials but it's more often older people who should know better on how to conduct themselves instead of being petulant children.

I'm not sure either of those are accurate.

This particular credit-concerned community knows quite well about that "hang up, call again" process via reconning a denied application or request so to me it doesn't mean anyone is petulant or childish. If you know the rules of the game, following the rules to win is just logic in my book.

It's not illegal, unethical, or immoral (most likely), or even unjust so anyone who desires an outcome other than what they initially receive could be driven to this type of behavior if the desire is strong enough.

Re: Multiple shipments of the CSR Card

Anonymous — Sat, 27 Aug 2016 04:34:34 GMT

I was instantly approved in branch on Monday 8/22. Bank rep asked if I wanted my card expedite, I said sure. He called card services and they said no. I left it alone and have yet to contact Chase. No card yet, no tracking, nothing. It's not a big deal to me but I guess I have everyone who is receiving multiple cards to thank for me not even receiving my card yet.

Re: Multiple shipments of the CSR Card

Anonymous — Sat, 27 Aug 2016 04:57:10 GMT

That's really too bad. Anytime I see something like this it reminds me how incredibly wasteful we are. Resources are not unlimited.

Re: Multiple shipments of the CSR Card

newhis — Sat, 27 Aug 2016 12:16:50 GMT

@Anonymous wrote:
I was instantly approved in branch on Monday 8/22. Bank rep asked if I wanted my card expedite, I said sure. He called card services and they said no. I left it alone and have yet to contact Chase. No card yet, no tracking, nothing. It's not a big deal to me but I guess I have everyone who is receiving multiple cards to thank for me not even receiving my card yet.

I was approved in branch 8/24 and I check my email every 5 min to see if UPS send me an alert. I guess I'll stop.

Re: Multiple shipments of the CSR Card

kdm31091 — Sat, 27 Aug 2016 12:35:26 GMT

@Anonymous wrote:
@northface28 wrote:
KDM,

It's the culture. Don't get the answer you want? Hang up and call back 100 times until you do or escalate to a higher up. Quite frankly it's ridiculous and I'd blame it on millienials but it's more often older people who should know better on how to conduct themselves instead of being petulant children.
I'm not sure either of those are accurate.

This particular credit-concerned community knows quite well about that "hang up, call again" process via reconning a denied application or request so to me it doesn't mean anyone is petulant or childish. If you know the rules of the game, following the rules to win is just logic in my book.

It's not illegal, unethical, or immoral (most likely), or even unjust so anyone who desires an outcome other than what they initially receive could be driven to this type of behavior if the desire is strong enough.

I don't think it's about knowing the rules of the game. I don't think there's anything wrong with reconning a denied application or request.

The issue is knowing when to stop and accept that you cannot always get what you want when you want it. If 3 reps said the card cannot be expedited at this time stop calling and asking the same question. You're just bogging down resources and slowing everything down for everyone else. It isn't life or death, the card will arrive when it arrives.

In all games sometimes you win sometimes you lose. People need to work on knowing when to cut their losses and accept it.

Re: Multiple shipments of the CSR Card

NRB525 — Sat, 27 Aug 2016 13:02:45 GMT

In business settings, there is an "inventory game" which has been created to allow small groups to understand how business ordering and goods flows work.

One person is the "manufacturer" who has certain criteria they can follow to plan their production.

Another person is the "warehouse" who receives products from the "manufacturer", with certain built in constraints, and ships those to the "salesperson" for delivery to the "customer".

A "Salesperson" arranges with the "customer" to order product from the "warehouse", and has certain constraints they want to meet, constraints for delivery and objectives for sales volume.

The "customer" places orders with the "salesperson", and thsi "customer" also has expectations for delivery time.

The result of the game is either shortages or way too much product being sent through the chain, as the individual members try to game the system to meet their goals, and the constraints start to swing around and create those lumps of big delivery or no delivery.

When the customer asks for a card 3 times, it's likely each CSR who got that request is acting as a "salesperson" to put demand on the "warehouse" to deliver a card to what the CSR thinks is the one customer call.

As customers of these banks, we should all be mindful of our role in this chain of events.