topic Re: Upset with Ritz Baggage Fee reimbursement in Credit Cards

Upset with Ritz Baggage Fee reimbursement

waynes1982 — Thu, 01 Sep 2016 13:03:30 GMT

So I just got back from my one year wedding anniversary trip and I had an overweight bag and said not to worry about it I'll get reimbursed the $75 fee from my Ritz Carlton card when the charge posts to my account. Well all my eligible charges posted to my account so I called them up this morning to request reimbursement and went over the charges on the account and she said the $75 baggage fee wasn't an eligible charge. I was like that the fee for an overweight bag from Southwest, she explained to me that the charge didn't come from Southwest, so they can't reimburse the charge since it wasn't eligible. I was staying at the Grand Floridian Resort in Walt Disney World, and gave them my bags and got a receipt that says Airportbags.com for Southwest Airlines. So just a word or warning to anyone trying to claim baggage fees for a trip that's not charged by the airline will not be reimbursed. If I had known this I would have brought my bags to the airport and paid the fee there, or took out the stuff causing the bag to be slightly overweight.

Re: Upset with Ritz Baggage Fee reimbursement

mattmyFIC0 — Thu, 01 Sep 2016 13:10:59 GMT

Did you try to speak with a supervisor?

Re: Upset with Ritz Baggage Fee reimbursement

waynes1982 — Thu, 01 Sep 2016 13:17:32 GMT

Not yet, I'm going to try that next. I'm contacting Disney and seeing what they can do and provide me a receipt that it's from Southwest.

Re: Upset with Ritz Baggage Fee reimbursement

Anonymous — Thu, 01 Sep 2016 13:22:33 GMT

HUCA, it seems it's pretty much up to their discretion so just try someone else

Re: Upset with Ritz Baggage Fee reimbursement

waynes1982 — Thu, 01 Sep 2016 13:33:25 GMT

I offered to scan my receipt showing that it's for Southwest Airlines. I mean come on now it's not like I wanted to pay an overweight bag. It was only 2lbs overweight. I would have taken the stuff on the plane if I knew I would have been hassled for a reimbursement.

Re: Upset with Ritz Baggage Fee reimbursement

tussking — Thu, 01 Sep 2016 13:35:24 GMT

Or next time but a Disney duffle bag and check the additional bag for free. Southwest allows 2 checked bags per person.

Re: Upset with Ritz Baggage Fee reimbursement

waynes1982 — Thu, 01 Sep 2016 13:41:04 GMT

@tussking wrote:
Or next time but a Disney duffle bag and check the additional bag for free. Southwest allows 2 checked bags per person.

I had another bag I could have put the stuff in, but I figured it was a Baggage Fee and that my Ritz card would have reimbursed it since it's a baggage fee. Do you think at the time that I was paying the baggage fee that I was going to be hassled about being reimbursed, and that at 5am in the morning I should have bought a Disney Duffle Bag?

Re: Upset with Ritz Baggage Fee reimbursement

tussking — Thu, 01 Sep 2016 13:52:24 GMT

5am or 5pm..,I'm always aware. So you could have saved yourself the waste of time to call the Ritz card to get reimbursed by simply using the additional bag you had. Southwest has a generous baggage policy. Also no hotel that checks bags in at their property is actually the direct airline ! It's a service provided by a company !

Re: Upset with Ritz Baggage Fee reimbursement

waynes1982 — Thu, 01 Sep 2016 13:58:54 GMT

My apologies for not knowing that. I guess it's a life lesson that I just learned.

Re: Upset with Ritz Baggage Fee reimbursement

tussking — Thu, 01 Sep 2016 14:12:07 GMT

Wayne don't apologize to anyone. Be more aware for your own good ! We all live and learn !

Re: Upset with Ritz Baggage Fee reimbursement

Anonymous — Thu, 01 Sep 2016 15:36:14 GMT

This is why i now only fly business class, free baggage.
If i was you id take the receipt to your local chase branch and show them. They inturn can call Ritz on your behalf. I did this when Marriott double charged me due to a computer error. They said 3 times that they couldnt reverse the charges. So i went to my local banker and in less than 30 minutes they had everything back to normal.
Yes it was a pain but i understand they dont want to comp fraudulent claims.

Re: Upset with Ritz Baggage Fee reimbursement

waynes1982 — Thu, 01 Sep 2016 15:53:00 GMT

I don't have any local chase branches around

Re: Upset with Ritz Baggage Fee reimbursement

Anonymous — Thu, 01 Sep 2016 17:41:21 GMT

I agree with the OP.... call back Ritz and see if you can try again. If they still refuse... def ask for a supervisor. I hope everything works out for you.

Re: Upset with Ritz Baggage Fee reimbursement

waynes1982 — Thu, 01 Sep 2016 20:44:15 GMT

Just called back to the Ritz Carlton line and they were able to refund the $75 charge back to my account. Guess the agent this morning was just grumpy.

Re: Upset with Ritz Baggage Fee reimbursement

Anonymous — Thu, 01 Sep 2016 21:16:06 GMT

@waynes1982 wrote:
Just called back to the Ritz Carlton line and they were able to refund the $75 charge back to my account. Guess the agent this morning was just grumpy.

That's awesome!! Glad everything worked out for you.

Re: Upset with Ritz Baggage Fee reimbursement

Anonymous — Thu, 01 Sep 2016 22:03:30 GMT

J.P. Morgan IMO is a PITA when it comes to the Ritz-Carlton's fee reimbursement. I remember requesting reimbursement for a day pass at an Admiral's lounge and they required a copy of the receipt which I had promptly thrown out.

Re: Upset with Ritz Baggage Fee reimbursement

waynes1982 — Thu, 01 Sep 2016 22:12:10 GMT

I kept all my receipts from the trip for a reason and had even requested additional copies just in case. I think they should just start using the same system that the CSR is using and just make any travel be reimbursed.

Re: Upset with Ritz Baggage Fee reimbursement

Callandra — Thu, 01 Sep 2016 22:46:29 GMT

@waynes1982 wrote:
I offered to scan my receipt showing that it's for Southwest Airlines. I mean come on now it's not like I wanted to pay an overweight bag. It was only 2lbs overweight. I would have taken the stuff on the plane if I knew I would have been hassled for a reimbursement.

It's $75 for a bag that's 2 pounds overweight? Granted I haven't flown domestic in years (all flights for me in the past decade have been international), but wow, they have really tightened their belts!

Glad you got it credited. I would think for the AF, they would be more cooperative.

Re: Upset with Ritz Baggage Fee reimbursement

waynes1982 — Thu, 01 Sep 2016 22:49:35 GMT

@Callandra wrote:
@waynes1982 wrote:
I offered to scan my receipt showing that it's for Southwest Airlines. I mean come on now it's not like I wanted to pay an overweight bag. It was only 2lbs overweight. I would have taken the stuff on the plane if I knew I would have been hassled for a reimbursement.
It's $75 for a bag that's 2 pounds overweight? Granted I haven't flown domestic in years (all flights for me in the past decade have been international), but wow, they have really tightened their belts!

Glad you got it credited. I would think for the AF, they would be more cooperative.

I mean I didn't think it would have been an issue to have it credited back, so I didn't even think to try to take stuff out. In the end it all worked out though.