topic Re: Those with a Victoria Secret card in Credit Cards

Those with a Victoria Secret card

Anonymous — Thu, 27 Oct 2016 18:05:26 GMT

I was wondering if this happens to anyone else and if this is common practice for Comenity VS card.
Everytime I make a purchase with that card my available balance goes down double what I spent. So if I spent 100 and my credit line is 1000. My available balance goes from 1000 to 800 instead of 1000 to 900. It happens everytime I use the card and takes over a week to adjust itself to the correct available balance. I have othe Comenity cards and none of the other ones do this.
I have reached out via the secure message center with them but it is as if they dont even read my question and give me a generic answer. One answer was them telling me my credit line which is not even close to answering the question I asked.
So I wanted to see if this is common practice for the VS card.

Re: Those with a Victoria Secret card

Anonymous — Thu, 27 Oct 2016 18:15:04 GMT

i have a VS card and that doesn't happen to me, unless i haven't noticed it. I will pay attention to it next time i make a purchase.

Re: Those with a Victoria Secret card

Anonymous — Thu, 27 Oct 2016 19:18:04 GMT

It's funny you should mention this as I just notice dit. When I shop online that doesn't happen, but my AU spent this weekend in store and it lowered my available credit by double until this morning. Weird

Re: Those with a Victoria Secret card

Anonymous — Thu, 27 Oct 2016 19:26:48 GMT

I haven't noticed that shopping online either, and I haven't been in store since I got my card. That is weird, though!

Re: Those with a Victoria Secret card

Anonymous — Thu, 27 Oct 2016 20:03:17 GMT

Ah okay then maybe it is something they do then. Makes me less worried something is wrong with it.

Re: Those with a Victoria Secret card

Anonymous — Thu, 27 Oct 2016 20:22:42 GMT

Weird!

I've never noticed this, but then again I only shop online with that particular card. Weird that in store it'll authorize double the amount.

Re: Those with a Victoria Secret card

Anonymous — Thu, 27 Oct 2016 20:25:02 GMT

I have never used my card online, but it happens to me every time I use it in the store. I made a purchase on Monday and my available credit is still reduced by double the purchase amount.

Re: Those with a Victoria Secret card

Anonymous — Thu, 27 Oct 2016 20:41:55 GMT

I used mine in the store on Tuesday and my available balance was only decreased by the amount I charged.

I will make sure I take a look next time I use the card.

Re: Those with a Victoria Secret card

Pway — Thu, 27 Oct 2016 20:49:05 GMT

I have experienced this before. I called them and they told me it is a glitch in their system.

Re: Those with a Victoria Secret card

Anonymous — Fri, 28 Oct 2016 13:10:23 GMT

Thank you for all the responses. I feel bad for the ones who experience the glitch with extremly low credit line. If it doubles the amount I can see how it might make shopping harder if it looks like you are maxing your limit.
But I am relieved to know it is not just me it is happening to as I was getting no where with the service reps via the message center.

Re: Those with a Victoria Secret card

surferchris — Fri, 28 Oct 2016 13:33:37 GMT

Hasn't happened to us on VS or any other Comenity card. Sorry it has happened to you and to some others...

Re: Those with a Victoria Secret card

Anonymous — Sat, 29 Oct 2016 01:27:37 GMT

Funny enough this has happened to me once with VS. I had paid the balance and it was still showing. They doubled my purchase and I had to call in to see what was going on. Anyways, they told me it would adjust itself in a few days and surely enough it did. I'm not sure why they do this but I caught it because I'm almost paranoid about checking my balances lol.

Re: Those with a Victoria Secret card

Anonymous — Sat, 29 Oct 2016 02:31:40 GMT

Not on my VS card but it's happened to me on my Cap1 card.