topic Re: Chase had to verify payment in Credit Cards

Chase had to verify payment

EAJuggalo — Tue, 03 Jan 2017 20:46:57 GMT

Was checking on what my wife has spend on my Freedom Unlimited card while at her parents and saw that it listed available credit as $0. Called Chase and they made me sit on a three way call with my bank to verify that the payment I made had cleared my checking account before releasing the hold. Looks like Citi is going to be getting more of my swipes for the foreseeable future.

Re: Chase had to verify payment

UncleB — Tue, 03 Jan 2017 22:05:37 GMT

@EAJuggalo wrote:
Was checking on what my wife has spend on my Freedom Unlimited card while at her parents and saw that it listed available credit as $0. Called Chase and they made me sit on a three way call with my bank to verify that the payment I made had cleared my checking account before releasing the hold. Looks like Citi is going to be getting more of my swipes for the foreseeable future.

I'm sorry to hear about this... I always thought Chase was above this kind of thing.

While I've not dealt with this in a while (from any lender) when I was first starting out I did have it come up a couple of times, but only when I used the issuer's website to 'pull' the payment from my bank. Once I started using my bank's billpay to 'push' the payment I never had it come up again.

I'm not saying it's the perfect answer - it does take a couple of days for the payment to arrive - but it might be easier than dealing with holds at the issuer's end.

Re: Chase had to verify payment

Anonymous — Tue, 03 Jan 2017 23:30:10 GMT

That is unfortunate. They seem very finicky to me sometimes. I haven't had my freedom card for very long but I don't ever see them supporting their customers. In one of my older post, I talked about how Chase didn't back me up on an iffy purchase. I had to agrue my way up management for someone to fix it.

Re: Chase had to verify payment

webrobby — Thu, 05 Jan 2017 16:56:17 GMT

Have been with Chase 4 years and just got CSR and already had a CSP. I had to setup my bank accounts all over to pay into my new CSR and I mistyped one of my bank account numbers. Both my CSP and CSR have the same due date so I expected the payments to come out same day. I started flipping out when the payment did not appear in my bank account and called CSR customer service and they were just super chill and said just wait more days. So the payment for $5,800 returns since the account number was typed in wrong - Chase just reverses the payment and I can keep on using my CSR as normal. I make the new payment and they have not even charged a returned payment fee (presumably since they saw it was my mistake). No calls - no letters - no credit line reduction - no one seems to care that I made a returned payment on a two month old credit card.

Re: Chase had to verify payment

redpat — Thu, 05 Jan 2017 17:08:03 GMT

IDK, but before being able to use your checking account to pay your CC for the first time Chase always made you verify your bank account. I thought this was to prevent fraud.

I had to do that w/ my personal card and business card.

Re: Chase had to verify payment

elim — Thu, 05 Jan 2017 17:21:03 GMT

@webrobby wrote:
Have been with Chase 4 years and just got CSR and already had a CSP. I had to setup my bank accounts all over to pay into my new CSR and I mistyped one of my bank account numbers. Both my CSP and CSR have the same due date so I expected the payments to come out same day. I started flipping out when the payment did not appear in my bank account and called CSR customer service and they were just super chill and said just wait more days. So the payment for $5,800 returns since the account number was typed in wrong - Chase just reverses the payment and I can keep on using my CSR as normal. I make the new payment and they have not even charged a returned payment fee (presumably since they saw it was my mistake). No calls - no letters - no credit line reduction - no one seems to care that I made a returned payment on a two month old credit card.

+1 Chase has not failed me yet after 5 cards with them. With OP's low CL's they're in the early stages and with time, Chase will do them right. My first card was $500 and they verified me once. after that, nada.

Re: Chase had to verify payment

CreditInspired — Thu, 05 Jan 2017 18:00:02 GMT

OP,

I always make all of my CC payments through my bank's Bill Pay, including my Chase FU this month, and have never had a delay or problem of any kind with payment posting on the date I request.

Re: Chase had to verify payment

Anonymous — Thu, 05 Jan 2017 18:31:17 GMT

That's unfortunate. Never had that happen to me... But I have two cards with 15k+ lines. Used pull method many times.

Re: Chase had to verify payment

EAJuggalo — Thu, 05 Jan 2017 23:49:00 GMT

I had no problem with it when they wanted to verify the account last year when I started using my Freedom. The bigger issue is that they processed it, sent me the text message and email. Then went back and put a hold on it. Had I not been checking on something else my wife's card may have been declined as she's 300 miles away with the kids.

Re: Chase had to verify payment

Anonymous — Fri, 06 Jan 2017 00:09:57 GMT

@webrobby wrote:
Have been with Chase 4 years and just got CSR and already had a CSP. I had to setup my bank accounts all over to pay into my new CSR and I mistyped one of my bank account numbers. Both my CSP and CSR have the same due date so I expected the payments to come out same day. I started flipping out when the payment did not appear in my bank account and called CSR customer service and they were just super chill and said just wait more days. So the payment for $5,800 returns since the account number was typed in wrong - Chase just reverses the payment and I can keep on using my CSR as normal. I make the new payment and they have not even charged a returned payment fee (presumably since they saw it was my mistake). No calls - no letters - no credit line reduction - no one seems to care that I made a returned payment on a two month old credit card.

I was surprised when setting up my CSR that I wasn't able to reuse the payment info for the other cards, all under one login. I better go and check I didn't mistype!

Re: Chase had to verify payment

rooeez — Fri, 06 Jan 2017 04:19:43 GMT

I've always used the "pull" method as my CU is super small and doesn't have billpay. Never had an issue with any payment. Was it more of an issue of fraud prevention since your wife was out of the normal area? I did recently travel and attempted to put a travel alert via the website and it stated it wasn't needed because it was chip enabled. Weird... and the phone rep thought so also.

Re: Chase had to verify payment

vanillabean — Fri, 06 Jan 2017 02:03:19 GMT

Did Chase ever give a reason? Maybe the security alert bar was set a bit high?

I pull. The only time I push is when an annual fee gets billed at the end of the cycle and I would like a zero balance. I have no intention of giving my bank any leverage by taking on the job of paying my bills. And when the respective credit card companies handle it, it's their own mistake if something goes wrong!

Re: Chase had to verify payment

EAJuggalo — Sat, 07 Jan 2017 02:17:58 GMT

Chase said because I used the account to make a smaller payment on my Freedom then make a larger payment on the FU then made a larger payment on the Freedom again, all over four days. They wanted to verify payment on the FU. I would have been fine with it had they not credited the payment, then put the hold on.

She's out of town but it's the next state over so it's not that uncommon for someone from my area to be in that state regularly.

Re: Chase had to verify payment

BronzeTrader — Sat, 07 Jan 2017 18:13:29 GMT

@EAJuggalo wrote:
Was checking on what my wife has spend on my Freedom Unlimited card while at her parents and saw that it listed available credit as $0. Called Chase and they made me sit on a three way call with my bank to verify that the payment I made had cleared my checking account before releasing the hold. Looks like Citi is going to be getting more of my swipes for the foreseeable future.

If you like Citi better, go for it.

Re: Chase had to verify payment

Anonymous — Sat, 07 Jan 2017 18:40:51 GMT

I've only ever used the pull method, and push never even occured to me until the other day (even though I push most every other payment).

Chase is actually the one card that's always been seamless in this matter. Citi made me wait until my first statement posted do a pull online payment. BOA took forever to verify the account of online payments. AMEX told me I had to wait 30 days for them to verify an account for online payments (that's what sparked my first foray into pushed CC payments).

The one thing I don't like about Chase payments is they only let you make one per day. Not a huge deal (and a non-issue for most, I'd imagine), but I pay the same card for personal and business expenses.

Re: Chase had to verify payment

vanillabean — Sat, 07 Jan 2017 20:27:14 GMT

@EAJuggalo wrote:
Chase said because I used the account to make a smaller payment on my Freedom then make a larger payment on the FU then made a larger payment on the Freedom again, all over four days. They wanted to verify payment on the FU. I would have been fine with it had they not credited the payment, then put the hold on.

She's out of town but it's the next state over so it's not that uncommon for someone from my area to be in that state regularly.

The same unfortunate thing happened to a friend yesterday, who is an authorized user on her mother’s card and charged a coffee to keep the card active, so Chase put the card on hold, perhaps because it was assumed that the two live in the same state. Amazing that the bumbling system and/or representative thought it was suspicious and apparently couldn’t figure out it was a local charge and very minimal at that.

Re: Chase had to verify payment

Anonymous — Sat, 07 Jan 2017 20:56:23 GMT

Discover will also put holds. 3 payments max in 10 daysvi believe. It's for security, their side is, why are you making so many payments in such a short time. Which, I get if the CL is small, but that's why this happened. They probably have some sort of limit when making multi payments in a short span. Something you'll just grow out eventually I'm sure

Re: Chase had to verify payment

EAJuggalo — Sat, 11 Feb 2017 13:52:04 GMT

So I made a payment on Feb. 3 when my paycheck came in and wanted to use the card over the weekend. Go in and look Feb.4 and it says the payment went through but no change in the available credit. OK, I can kind of see that with the weekend. Go back in Feb. 7 and still see no change in available credit so I send a SM. Receive one back that says they are waiting seven calender days to verify funds are available. Go in today and see that even though it is day 9 I still don't have any available credit.

I get it if it happens once. This is the third payment in a row that they have put a hold on. Even though they have no problems crediting my Freedom account the same day, all funds are coming out of the same bank account and have for the last year, with no issues.

Re: Chase had to verify payment

Anonymous — Sat, 11 Feb 2017 14:45:34 GMT

@EAJuggalo wrote:
So I made a payment on Feb. 3 when my paycheck came in and wanted to use the card over the weekend. Go in and look Feb.4 and it says the payment went through but no change in the available credit. OK, I can kind of see that with the weekend. Go back in Feb. 7 and still see no change in available credit so I send a SM. Receive one back that says they are waiting seven calender days to verify funds are available. Go in today and see that even though it is day 9 I still don't have any available credit.

I get it if it happens once. This is the third payment in a row that they have put a hold on. Even though they have no problems crediting my Freedom account the same day, all funds are coming out of the same bank account and have for the last year, with no issues.

That is very strange. I've had this issue with Capital One in the past. My CL was only $800 and I my balance was $600. I made one payment for $100 and the next day made a payment for $500. They put a hold on making the $500 available in my available CL. They wanted to verify that I had the funds in my bank account. I had to do a three way call in order to have my bank verify the funds.

As for making payments on my Chase credit cards - it's always seamess because I make the payments using my Chase checking account so the payment posts instantly and my available credit updates immediately.