topic Re: Capital one PC from Platinum to Quicksilver issues. pls help in Credit Cards

Capital one PC from Platinum to Quicksilver issues. pls help

pat0812 — Tue, 03 Jan 2017 07:23:40 GMT

Trying to PC to the Quicksilver and all CSR tell me same thing

"I have double checked your account and see that there currently there is no offer on your account to upgrade"

We are constantly making new options available, so you are welcome to check back in a few months to see if new offers are available.

Unfortunately, we are not able to convert every account to any Capital One product we offer. If you qualify for the new account, you will be able to use your new card to take advantage of the benefits you want."

I have been with them for 4 years and my CL is $5,750

I have FICO 8 over 740, so if I don't qualify for an upgrade who does ?

Any way around this? Any way to get that PC

Re: Capital one PC from Platinum to Quicksilver issues. pls help

Anonymous — Tue, 03 Jan 2017 07:45:52 GMT

It's all set up by computer algorithms. Short of writing a letter, you're unlikely to get around it (based on the 300 posts I've seen about it)
One day you'll notice it randomly let's you.. funny business

Re: Capital one PC from Platinum to Quicksilver issues. pls help

Anonymous — Tue, 03 Jan 2017 09:59:08 GMT

Yeah... there's no "real" way around it. You just have to try every month until there's actually an offer on your account. One of my Cap One accounts took MONTHS for one to come through. It was like May or June and they told me that I had "missed" my offer in April. I was so upset lol

I even called and try to do the backdoor method, but nope... it's strickly by the computer apparently. I think they finally let me PC around August. Actually PC'd my new Venture last week to QS on the first try. Just have to keep going at it! Good luck

Re: Capital one PC from Platinum to Quicksilver issues. pls help

Anonymous — Tue, 03 Jan 2017 10:21:20 GMT

Some people have had a hard time with the platinum upgrade.

I got my wife a platinum and QS1 at the same time and that worked perfectly. We upgraded the platinum to a QS within a few months and combined both accounts into the QS.

Maybe you should get a QS and see if you can combine the limits later?

Re: Capital one PC from Platinum to Quicksilver issues. pls help

Anonymous — Tue, 03 Jan 2017 12:24:57 GMT

@pat0812 wrote:
Trying to PC to the Quicksilver and all CSR tell me same thing
"I have double checked your account and see that there currently there is no offer on your account to upgrade"
We are constantly making new options available, so you are welcome to check back in a few months to see if new offers are available.
Unfortunately, we are not able to convert every account to any Capital One product we offer. If you qualify for the new account, you will be able to use your new card to take advantage of the benefits you want."

I have been with them for 4 years and my CL is $5,750
I have FICO 8 over 740, so if I don't qualify for an upgrade who does ?

Any way around this? Any way to get that PC

Don't give up. Just keep trying. Provably kept trying like 5 or 7 times before I got my PC from Platinum to Quicksilver.

Re: Capital one PC from Platinum to Quicksilver issues. pls help

pat0812 — Wed, 04 Jan 2017 00:45:36 GMT

I called in today again and I was told they can't upgrade me too a QUICKSILVER at this time because there is no offer BUT, from January 19th my card will move start to receive the quicksilver rewards.

They explained me that I will still be a platinum card, but with Quicksilver rewards attached.

Does that make any sense to someone ?

Re: Capital one PC from Platinum to Quicksilver issues. pls help

Anonymous — Wed, 04 Jan 2017 03:00:28 GMT

@pat0812 wrote:
I called in today again and I was told they can't upgrade me too a QUICKSILVER at this time because there is no offer BUT, from January 19th my card will move start to receive the quicksilver rewards.

They explained me that I will still be a platinum card, but with Quicksilver rewards attached.

Does that make any sense to someone ?

Nope.. Its either you are or not..

Re: Capital one PC from Platinum to Quicksilver issues. pls help

NRB525 — Wed, 04 Jan 2017 04:18:41 GMT

@pat0812 wrote:
I called in today again and I was told they can't upgrade me too a QUICKSILVER at this time because there is no offer BUT, from January 19th my card will move start to receive the quicksilver rewards.

They explained me that I will still be a platinum card, but with Quicksilver rewards attached.

Does that make any sense to someone ?

Congrats.

Sounds like you have a Quicksilver in your future. The only real difference is the 1.5% rewards, and the CSR is technically correct, your card account will stay the same, your history will stay the same, you will most likely get a new card, even though the CSR didn't say so.

Re: Capital one PC from Platinum to Quicksilver issues. pls help

Anonymous — Fri, 06 Jan 2017 01:50:56 GMT

@Anonymous wrote:
@pat0812 wrote:
I called in today again and I was told they can't upgrade me too a QUICKSILVER at this time because there is no offer BUT, from January 19th my card will move start to receive the quicksilver rewards.

They explained me that I will still be a platinum card, but with Quicksilver rewards attached.

Does that make any sense to someone ?

Nope.. Its either you are or not..

Not true. This has happened a lot. They can change the rewards program. It's not something you'll see with higher tiered cards but it does happen sometimes.

Re: Capital one PC from Platinum to Quicksilver issues. pls help

UncleB — Fri, 06 Jan 2017 09:47:16 GMT

@Anonymous wrote:
@Anonymous wrote:
@pat0812 wrote:
I called in today again and I was told they can't upgrade me too a QUICKSILVER at this time because there is no offer BUT, from January 19th my card will move start to receive the quicksilver rewards.

They explained me that I will still be a platinum card, but with Quicksilver rewards attached.

Does that make any sense to someone ?

Nope.. Its either you are or not..
Not true. This has happened a lot. They can change the rewards program. It's not something you'll see with higher tiered cards but it does happen sometimes.

I've read about this on here before as well. There are several people who have reported having a 2% rewards card that's not a Venture.

It is strange, no doubt... it seems at times there's no rhyme or reason to how they operate.

My own PC from a QS1 to a QS literally took years... here's the old thread with the details: http://ficoforums.myfico.com/t5/Credit-Cards/Capital-One-QS1-to-QS-PC-Finally/td-p/4460966

Re: Capital one PC from Platinum to Quicksilver issues. pls help

Anonymous — Fri, 06 Jan 2017 20:49:27 GMT

I just got approved for QS via chat and have 2 cards: secured platinum 5mos, unsecured platinum 2mos. I'm assuming paying in full and keeping utilization low are factors on their algorithm.

Re: Capital one PC from Platinum to Quicksilver issues. pls help

FroggieMom — Fri, 06 Jan 2017 21:39:16 GMT

@pat0812 wrote:
Trying to PC to the Quicksilver and all CSR tell me same thing
"I have double checked your account and see that there currently there is no offer on your account to upgrade"
We are constantly making new options available, so you are welcome to check back in a few months to see if new offers are available.
Unfortunately, we are not able to convert every account to any Capital One product we offer. If you qualify for the new account, you will be able to use your new card to take advantage of the benefits you want."

I have been with them for 4 years and my CL is $5,750
I have FICO 8 over 740, so if I don't qualify for an upgrade who does ?

Any way around this? Any way to get that PC

I have been with them 11+ years and have a CL of $12,200...and can't get a PC OR a CLI on it! As others have said...Cap1 appears to rely on its computer to decide all of these things taking the human element completely out of it. I get the same canned response from chat CSR when I inquire about a PC for my Plat and get revolving "excuses" on why I don't qualify for a CLI. I wouldn't even have the CL I do if I hadn't combined another old Cap1 card with it!

Re: Capital one PC from Platinum to Quicksilver issues. pls help

MrsCHX — Fri, 06 Jan 2017 21:46:49 GMT

So weird! My Platinum was upgraded to a Quicksilver within a few months of opening it, with a $800 limit and a 630 ish score.

There must some weird thing they're picking up.

Have you ever had a late payment on the account?? maybe not late as in 'affecting credit scores late' but even just a day late to them? I'm just trying to figure what could be holding you back.

Re: Capital one PC from Platinum to Quicksilver issues. pls help

Anonymous — Sat, 07 Jan 2017 05:46:23 GMT

@pat0812 wrote:
I called in today again and I was told they can't upgrade me too a QUICKSILVER at this time because there is no offer BUT, from January 19th my card will move start to receive the quicksilver rewards.

They explained me that I will still be a platinum card, but with Quicksilver rewards attached.

Does that make any sense to someone ?

Makes perfect sense, but that's because I received a letter telling me the same thing.

Also, OP, with those credit scores, if you were willing to take the triple hit to HPs (but it's still just one per bureau), you could always apply for the card you want, wait six months, and combine the card you don't want with that new card. Just an idea.

Re: Capital one PC from Platinum to Quicksilver issues. pls help

pat0812 — Sun, 08 Jan 2017 23:08:16 GMT

I dont like new accounts
What happens when you combine both accounts?
Do you keep the age of old account and new one closes?

Re: Capital one PC from Platinum to Quicksilver issues. pls help

Anonymous — Mon, 09 Jan 2017 02:02:39 GMT

You keep the age if you combine old to new but you still took the AAoA hit so there's that..

Re: Capital one PC from Platinum to Quicksilver issues. pls help

rooeez — Mon, 09 Jan 2017 03:08:35 GMT

I had an issue also trying to convert the card. I was finally able to PC to a QS One but they wouldn't allow to the QS with no AF. After my scores were up I ended up applying for the Venture and got it with a 30k SL, my highest at the time. After that, I then called and asked again to PC and then there was "an offer" to upgrade to QS. I still like Cap One since they were my first card when I started to rebuild and will stay loyal.