topic Re: Cap One Problem in Credit Cards

Cap One Problem

Credit_hawk — Mon, 30 Jan 2017 19:52:32 GMT

Hey peeps,

I have a problem that I wonder if any of you experienced. I have my Capital One apps both the Capital One regular app and the wallet app that I use religiously for my QS and Venture. I just upgraded my smartphone to an iPhone 7 plus and I uploaded my stored info to it and everything works fine except both my Capital One apps. They say "Oops we hit a snag" or "connectivity problem". It's been going on for weeks. They still work fine on my old phone, BTW. I've tried everything including deleting them rebooting them and still nothing. I hate to even call a CSR over an app but I use it a lot.

Any suggestions?

Thanks

Re: Cap One Problem

Anonymous — Mon, 30 Jan 2017 20:17:42 GMT

Same thing happened to me. I called in and they transferred me to a tech expert. He walked me through the steps and it was fixed very easily. They were extremely nice and helpful so don't hesitate to call in over an app.

Your issue may be different and I don't exactly remember what they had me do but if I remember correctly they had me download the Cap One Credit Wise app (it's a completely different app than the Cap One app) I signed in through the Credit Wise app, went back to the original Cap One app and when everything was working properly I was able to delete the Credit Wise app. Hope that helps but call them if it doesn't work.

Re: Cap One Problem

DeeBee78 — Mon, 30 Jan 2017 21:09:12 GMT

@Credit_hawk wrote:
Hey peeps,

I have a problem that I wonder if any of you experienced. I have my Capital One apps both the Capital One regular app and the wallet app that I use religiously for my QS and Venture. I just upgraded my smartphone to an iPhone 7 plus and I uploaded my stored info to it and everything works fine except both my Capital One apps. They say "Oops we hit a snag" or "connectivity problem". It's been going on for weeks. They still work fine on my old phone, BTW. I've tried everything including deleting them rebooting them and still nothing. I hate to even call a CSR over an app but I use it a lot.

Any suggestions?

Thanks

I can't use Touch ID for signing into their application on my iPhone 7 or my iPad Pro. It always forces me to use my password, because "We hit a snag."

Re: Cap One Problem

Credit_hawk — Mon, 30 Jan 2017 21:12:42 GMT

Thanks for your input guys. I called tech services and it appears I had to update my email although it hadn't changed. That did the trick!