topic Re: Comenity Chuckle in Credit Cards

Comenity Chuckle

Anonymous — Thu, 02 Feb 2017 20:37:43 GMT

So I received the email from Comenity yesterday, stating that they are discontinuing the Redi+ Visa cards at the end of February.

I decided there was no reason to wait, so I called and after being on hold for 20 minutes, I told the CSR that I wanted to close the account. She then proceeded to ask me what they could do to keep me as a customer. I explained that since THEY were closing the cards at the end of the month, I just wanted to close it now, as there wasn't a balance. The rep was silent for about 10 seconds and then she asked me where I heard that the Redi+ Visa program was being discontinued...what???

I told her I received the email earlier that morning and she said this was the first she heard of it and asked me if I was sure it was the Redi+ Visa? At this point I had to chuckle. I thought I had finally convinced her that the program was going away but wait, there's more...

The CSR said she would be glad to assist and asked if she could place me on hold for a moment. A couple of minutes later, she returned to the line and said she had checked with a supervisor and as far as they know, I was misinformed. She said that if I'd consider keeping the account open, they would be able to give me fa reduced rate BT offer. Seriously?

In the end, I got it closed but it might be nice if Comenity informed in their CSR's...it gives a whole new meaning to clueless

Happy Friday Eve everyone!

Chapter 7: Discharged November 2015
Total Revolving Credit Lines January 2016: $2K
Total Revolving Credit Lines January 2017: $143K
11/15 Fico 8: EQ-585, TU-550, EX- 551
01/17 Fico 8: EQ-695, TU-703, EX-673
Advantis CU Siggy Visa $25K, NFCU Cash Rewards Visa $4600> $22K, NFCU CLOC $15K, NFCU Go Rewards Visa $5,500, PenFed Promise Visa $10,500, PenFed Platinum Rewards Siggy Visa $5500, SPGVisa $4,500>$5250, Cap One Platinum $2K>$4K, Cap One Quicksilver $3K, Good Sam Visa $1800, Discover $1800>$2K>$2300, Lowe's $6K>$17K, Overstock $7K>$7300>$7700, Evine $1K>$5K, HSN $3750, PenFed Thrifty $500, That's right...Credit One Visa is G-O-N-E!

Re: Comenity Chuckle

Anonymous — Thu, 02 Feb 2017 20:38:35 GMT

Comenity barely keeps their CUSTOMERS informed of anything...now you're asking them to inform their EMPLOYEES?!

Madness, I tell you! Madness!

Re: Comenity Chuckle

Anonymous — Thu, 02 Feb 2017 20:43:09 GMT

You're right Tygerhawke...my expectation was way too high lol!

Re: Comenity Chuckle

B335is — Fri, 03 Feb 2017 03:16:08 GMT

Sounds about right for Comenity. Half the time I'm surprised the CSRs don't forget which card they're answering the phone for!

Re: Comenity Chuckle

Anonymous — Fri, 03 Feb 2017 13:05:17 GMT

Scary...

Re: Comenity Chuckle

AverageJoesCredit — Fri, 03 Feb 2017 14:08:53 GMT

They know its being cancelled, its just they get a bonus for every client that DOESNT close their account while on the phone with THEM!

Re: Comenity Chuckle

Anonymous — Fri, 03 Feb 2017 15:41:25 GMT

Now THAT makes sense AJC!!!

Re: Comenity Chuckle

UncleB — Fri, 03 Feb 2017 16:03:08 GMT

@AverageJoesCredit wrote:
They know its being cancelled, its just they get a bonus for every client that DOESNT close their account while on the phone with THEM!

I suspect this is the case as well.