topic Re: Chase website quirks...any fixes? in Credit Cards

Chase website quirks...any fixes?

go_FICO_self — Tue, 14 Feb 2017 21:26:10 GMT

Just got CSR last month - snuck in last day of the public offer. Now that I'm on a website, couple of quirks irritate me.

First, there is a dormant closed account from say, 10 yrs ago, that also shows up on the website. From searching this forum, it doesn't seem like a way to activate back the account. That's fine. But, is there a way for it not to show up online? I mean, it even shows up on the mobile app!

Second, when I go to my profile and click on mailing address, it says they don't have any record of my address and I need to update it. well, how did they send me the card then? Also, tried updating, but no effect - still says the same warning. Any solution to this?

Re: Chase website quirks...any fixes?

irunfromcredit — Tue, 14 Feb 2017 21:37:23 GMT

@go_FICO_self wrote:
Just got CSR last month - snuck in last day of the public offer. Now that I'm on a website, couple of quirks irritate me.

First, there is a dormant closed account from say, 10 yrs ago, that also shows up on the website. From searching this forum, it doesn't seem like a way to activate back the account. That's fine. But, is there a way for it not to show up online? I mean, it even shows up on the mobile app!

Second, when I go to my profile and click on mailing address, it says they don't have any record of my address and I need to update it. well, how did they send me the card then? Also, tried updating, but no effect - still says the same warning. Any solution to this?

Under "Things you can do" in your account, select "update settings & preferences from the drop down...then select "hide account." That should let you hide the account on you rmain page.

Re: Chase website quirks...any fixes?

AverageJoesCredit — Tue, 14 Feb 2017 23:21:32 GMT

I get that with my update email on Citi, oh well, just dont bother paying attention to it, or at least i try

Re: Chase website quirks...any fixes?

stellar — Wed, 15 Feb 2017 04:45:02 GMT

Another Chase website quirk is that they send me to the mobile site when I'm using my laptop. Randomly. Most times it's the regular site.

Re: Chase website quirks...any fixes?

EAJuggalo — Wed, 15 Feb 2017 16:06:31 GMT

I've had problems with both Chase and CitiBank not accepting updated information when I'm on Chrome. If I log in with Firefox I don't have that issue.

Re: Chase website quirks...any fixes?

fltireguy — Wed, 15 Feb 2017 16:16:43 GMT

I really prefer their old layout to the current one... it just doesn't work very well on Chrome

Re: Chase website quirks...any fixes?

go_FICO_self — Wed, 15 Mar 2017 16:29:18 GMT

@irunfromcredit wrote:
@go_FICO_self wrote:
Just got CSR last month - snuck in last day of the public offer. Now that I'm on a website, couple of quirks irritate me.

First, there is a dormant closed account from say, 10 yrs ago, that also shows up on the website. From searching this forum, it doesn't seem like a way to activate back the account. That's fine. But, is there a way for it not to show up online? I mean, it even shows up on the mobile app!

Second, when I go to my profile and click on mailing address, it says they don't have any record of my address and I need to update it. well, how did they send me the card then? Also, tried updating, but no effect - still says the same warning. Any solution to this?
Under "Things you can do" in your account, select "update settings & preferences from the drop down...then select "hide account." That should let you hide the account on you rmain page.

Awesome suggestion! will have to try. does it work on mobile too? that's check my accounts more often than on desktop.

Re: Chase website quirks...any fixes?

Themanwhocan — Wed, 15 Mar 2017 23:02:28 GMT

@irunfromcredit wrote:
@go_FICO_self wrote:
Just got CSR last month - snuck in last day of the public offer. Now that I'm on a website, couple of quirks irritate me.

First, there is a dormant closed account from say, 10 yrs ago, that also shows up on the website. From searching this forum, it doesn't seem like a way to activate back the account. That's fine. But, is there a way for it not to show up online? I mean, it even shows up on the mobile app!

Second, when I go to my profile and click on mailing address, it says they don't have any record of my address and I need to update it. well, how did they send me the card then? Also, tried updating, but no effect - still says the same warning. Any solution to this?
Under "Things you can do" in your account, select "update settings & preferences from the drop down...then select "hide account." That should let you hide the account on your main page.

I had to go to Customer Center. Then in the My Information section there is a link for Show/hide Accounts.

Re: Chase website quirks...any fixes?

Anonymous — Thu, 16 Mar 2017 02:38:58 GMT

when i got my first Chase card a year ago, upon creating my username and logging in they had some really old contact info for me from an old WAMU account probably 10 years ago.

Once i fixed it all, no more funny info was seen on the desktop or mobile versions.