topic Re: My Best Buy Visa (Citibank) Update Account Information in Credit Cards

My Best Buy Visa (Citibank) Update Account Information

Anonymous — Mon, 27 Feb 2017 16:58:20 GMT

Got an email from my My Best Buy Visa (a Citibank card) asking me to update my account information. I clicked the link and logged in and it asked for my salary and whether I rent or own, and how much my monthly payment is. I answered all the questions and that was it, it just took me back to the main page.

I've heard the Best Buy Visa doesn't do auto luv, but has anyone else seen this email and/or had auto luv (after responding to the email or not)?

Re: My Best Buy Visa (Citibank) Update Account Information

Anonymous — Mon, 27 Feb 2017 17:16:33 GMT

@Anonymous wrote:
Got an email from my My Best Buy Visa (a Citibank card) asking me to update my account information. I clicked the link and logged in and it asked for my salary and whether I rent or own, and how much my monthly payment is. I answered all the questions and that was it, it just took me back to the main page.

I've heard the Best Buy Visa doesn't do auto luv, but has anyone else seen this email and/or had auto luv (after responding to the email or not)?

My DW just got that email and immediately deleted it because the email it came from was NOT from citi.

Call Citi right now and ask if it was from them.

Re: My Best Buy Visa (Citibank) Update Account Information

Anonymous — Mon, 27 Feb 2017 17:20:15 GMT

Citi is NOT going to send an email asking you to update account information. They are not going to ask you what your monthly payment is either.

Re: My Best Buy Visa (Citibank) Update Account Information

washpadude — Mon, 27 Feb 2017 17:21:14 GMT

I got the same email this morning. It was from Citi. I had to log in to my Citi Best Buy account to complete the info update.

Re: My Best Buy Visa (Citibank) Update Account Information

Anonymous — Mon, 27 Feb 2017 17:23:35 GMT

@washpadude wrote:
I got the same email this morning. It was from Citi. I had to log in to my Citi Best Buy account to complete the info update.

Okay, I hope your right. The email that it came from had a bunch of numbers in it and didn't have citi or bestbuy's name in it.

Re: My Best Buy Visa (Citibank) Update Account Information

Anonymous — Mon, 27 Feb 2017 17:25:26 GMT

I could be starting a state of paranoia here. But it didn't look legit to me. I hope I am completely wrong. And if I am, I apologize.

Re: My Best Buy Visa (Citibank) Update Account Information

Anonymous — Mon, 27 Feb 2017 17:34:00 GMT

@washpadude wrote:
I got the same email this morning. It was from Citi. I had to log in to my Citi Best Buy account to complete the info update.

@Anonymous here, @washpadude. I actually had to log into my account, and I know it was my account because the interface was exactly the same and once I was done entering my income and housing rental payment, it took me back to the usual interface where it showed my correct balance, etc.

So I'm wondering now if maybe they are preparing to give some automatic CLIs to people...? Wouldn't that be great! Every card I've had for the past year has increased (in some cases exponentially SYNCHRONY :-) ), but this card hasn't budged.

Re: My Best Buy Visa (Citibank) Update Account Information

Anonymous — Mon, 27 Feb 2017 17:45:28 GMT

@Anonymous wrote:
I could be starting a state of paranoia here. But it didn't look legit to me. I hope I am completely wrong. And if I am, I apologize.

You might be right!! It's entirely possible that someone has tried to "mimic" what Citibank is doing, as a phishing scheme. Not a bad thing to be cautious about clicking on links in emails.

In my case, I clicked on the link in the email (it was clearly from Citibank for the Best Buy Visa), and it took me to my usual My Best Buy Visa login page, and I actually had to log into my account with my user name and password. And once I updated my information, again, I know I was in my Best Buy Visa account because the balance, etc. was correct.

Why don't you try logging into your account and just updating your salary and monthly housing payment manually? Couldn't hurt, and if my hunch is correct, it may help if they are preparing to give auto luv.

(P.S. Plus your caution is understandable, because from everything I've read online, the My Best Buy Visa is stingy with CLIs, if they give them at all!! Anything to the contrary is completely out of character for them. :-) )

Re: My Best Buy Visa (Citibank) Update Account Information

Anonymous — Mon, 27 Feb 2017 17:48:11 GMT

@Anonymous wrote:
@Anonymous wrote:
I could be starting a state of paranoia here. But it didn't look legit to me. I hope I am completely wrong. And if I am, I apologize.

You might be right!! It's entirely possible that someone has tried to "mimic" what Citibank is doing, as a phishing scheme. Not a bad thing to be cautious about clicking on links in emails.

In my case, I clicked on the link in the email (it was clearly from Citibank for the Best Buy Visa), and it took me to my usual My Best Buy Visa login page, and I actually had to log into my account with my user name and password. And once I updated my information, again, I know I was in my Best Buy Visa account because the balance, etc. was correct.

Why don't you try logging into your account and just updating your salary and monthly housing payment manually? Couldn't hurt, and if my hunch is correct, it may help if they are preparing to give auto luv.

(P.S. Plus your caution is understandable, because from everything I've read online, the My Best Buy Visa is stingy with CLIs, if they give them at all!! Anything to the contrary is completely out of character for them. :-) )

I just sent them a secure message asking if it was from them. Waiting for their response.

Re: My Best Buy Visa (Citibank) Update Account Information

Anonymous — Mon, 27 Feb 2017 17:57:38 GMT

I just had this on my Discover... or Chase card maybe? One of my cards. God I'm trying to remember which one now. Well, my cards are listed in my sig. it wasn't Huntington cuz I didn't have it.

I'll try to find out which card it was and report back. I didn't update the income from the link. I logged on seperately and did it. I wrote a SM too. Let me find out which card.

Re: My Best Buy Visa (Citibank) Update Account Information

Anonymous — Mon, 27 Feb 2017 18:02:58 GMT

It was my Chase card. They said it wasn't them but since I didn't use the link I was okay and to monitor my account and let them know if anything comes up.

Re: My Best Buy Visa (Citibank) Update Account Information

Anonymous — Mon, 27 Feb 2017 18:10:36 GMT

@Anonymous wrote:
It was my Chase card. They said it wasn't them but since I didn't use the link I was okay and to monitor my account and let them know if anything comes up.

Good info. DW went as far as opening the link, then I looked at the email address it came from with no mention of citi in it and then just deleted it.

Re: My Best Buy Visa (Citibank) Update Account Information

Anonymous — Mon, 27 Feb 2017 19:52:53 GMT

@washpadude wrote:
I got the same email this morning. It was from Citi. I had to log in to my Citi Best Buy account to complete the info update.

You are indeed correct. It WAS from citi. DW sent a secure message. They responded by asking her to call in. They CSR said they got many calls today asking this question.

While she had them on the phone she asked for a CLI and it was granted. $4500 to $9000. She has had the account for a year and bought an Ipad for $450 and paid in full and has never used it since. Right now bestbuy is offering 18 months interest free financing on $599 or more.

Sorry for creating my own paranoia.

Re: My Best Buy Visa (Citibank) Update Account Information

washpadude — Mon, 27 Feb 2017 20:03:40 GMT

Can't be too cautious with all of the phishing scams. My email came from bestbuycard@info5.accountonline.com which is the same as every other email I have gotten regarding the card.

I hope Wired is right and they roll out some auto CLI luv. I just bought my wife a MacBook and used about 45% of my credit line.

Thanks to my three year old for pouring that bottle of water on her 10 month old HP. Funny how you NEED a $1000 computer to replace a $500 computer. 😲

Re: My Best Buy Visa (Citibank) Update Account Information

Anonymous — Mon, 27 Feb 2017 20:27:25 GMT

@Anonymous wrote:
@washpadude wrote:
I got the same email this morning. It was from Citi. I had to log in to my Citi Best Buy account to complete the info update.
You are indeed correct. It WAS from citi. DW sent a secure message. They responded by asking her to call in. They CSR said they got many calls today asking this question.

While she had them on the phone she asked for a CLI and it was granted. $4500 to $9000. She has had the account for a year and bought an Ipad for $450 and paid in full and has never used it since. Right now bestbuy is offering 18 months interest free financing on $599 or more.

Sorry for creating my own paranoia.

@Anonymous, All is forgiven if you can find out (and report back) whether that over-the-phone CLI was a hard pull or a soft pull. :-D :-)

Every time I've called them asking about it, I never get a straight answer (it's always something like "we have no way of knowing on this end whether it's a hard pull or a soft pull".)

Can you let us know?

Also, did she happen to ask what the email was all about? Was it just because of the special financing deal they are offering, or something more substantial?

Re: My Best Buy Visa (Citibank) Update Account Information

Anonymous — Mon, 27 Feb 2017 20:36:51 GMT

@Anonymous wrote:
@Anonymous wrote:
@washpadude wrote:
I got the same email this morning. It was from Citi. I had to log in to my Citi Best Buy account to complete the info update.
You are indeed correct. It WAS from citi. DW sent a secure message. They responded by asking her to call in. They CSR said they got many calls today asking this question.

While she had them on the phone she asked for a CLI and it was granted. $4500 to $9000. She has had the account for a year and bought an Ipad for $450 and paid in full and has never used it since. Right now bestbuy is offering 18 months interest free financing on $599 or more.

Sorry for creating my own paranoia.
@Anonymous, All is forgiven if you can find out (and report back) whether that over-the-phone CLI was a hard pull or a soft pull. :-D :-)

Every time I've called them asking about it, I never get a straight answer (it's always something like "we have no way of knowing on this end whether it's a hard pull or a soft pull".)

Can you let us know?

Also, did she happen to ask what the email was all about? Was it just because of the special financing deal they are offering, or something more substantial?

No monitoring alerts yet on anything. She has CCT, MYFICO & CK. No HP alerts yet. The CSR said the email was sent to update income and housing-rent/own. Which personally I found odd.

I will indeed report back if a HP appears.

Re: My Best Buy Visa (Citibank) Update Account Information

Anonymous — Mon, 27 Feb 2017 22:55:31 GMT

I received the same email from Citi/Best Buy today. I logged in directly to the website and updated the info.

Re: My Best Buy Visa (Citibank) Update Account Information

Anonymous — Mon, 27 Feb 2017 23:39:13 GMT

@Anonymous wrote:
@Anonymous wrote:
@washpadude wrote:
I got the same email this morning. It was from Citi. I had to log in to my Citi Best Buy account to complete the info update.
You are indeed correct. It WAS from citi. DW sent a secure message. They responded by asking her to call in. They CSR said they got many calls today asking this question.

While she had them on the phone she asked for a CLI and it was granted. $4500 to $9000. She has had the account for a year and bought an Ipad for $450 and paid in full and has never used it since. Right now bestbuy is offering 18 months interest free financing on $599 or more.

Sorry for creating my own paranoia.
@Anonymous, All is forgiven if you can find out (and report back) whether that over-the-phone CLI was a hard pull or a soft pull. :-D :-)

Every time I've called them asking about it, I never get a straight answer (it's always something like "we have no way of knowing on this end whether it's a hard pull or a soft pull".)

Can you let us know?

Also, did she happen to ask what the email was all about? Was it just because of the special financing deal they are offering, or something more substantial?

I've had my Best Buy credit for a few years and haven't ever received a auto CLI. Each time I've wanted a CLI from them I've called them and they've said it is a hard pull. Sure enough shortly thereafter I receive so a hard pull on my credit report.

Re: My Best Buy Visa (Citibank) Update Account Information

AverageJoesCredit — Mon, 27 Feb 2017 23:31:27 GMT

Same email, deleted, will update , not much to update, when i log in to best buy. Getting an sp cli from BestBuy would be like having Christmas celebrated in July,

Re: My Best Buy Visa (Citibank) Update Account Information

peghede — Tue, 28 Feb 2017 02:42:21 GMT

got one to mail came from- bestbuycard@info5.accountonline.com

legit mail.