topic Re: Capital One Chat Button in Credit Cards

Capital One Chat Button

kberly69 — Tue, 14 Mar 2017 15:52:20 GMT

Does anyone know why the Capital One Chat button goes away sometimes for some of us? I have been able to chat with them twice in the past. Once the button was where it's supposed to be (in the "contact us" section). The second time I stumbled upon one in another area of the website having to do with credit cards for new customers. They transferred my chat session to someone in the existing accounts department. I can't even find that anymore.

I know where it's supposed to be and according to their website, chat should be available 24/7. I've tried on multiple occasions at different times of the day, just in case. It does not work on mobile or tablets but I'm on a laptop so that's not it. I've seen others with the same problem but haven't been able to find an answer yet. Anyone out there know?

Re: Capital One Chat Button

Anonymous — Tue, 14 Mar 2017 16:06:13 GMT

I've always gone to the "Messages and Alerts" drop down menu, then clicked "Message Center" and after a few seconds, the chat button shows up.

Re: Capital One Chat Button

kberly69 — Tue, 14 Mar 2017 16:13:23 GMT

I just tried it. Nothing for me

Re: Capital One Chat Button

Anonymous — Tue, 14 Mar 2017 16:24:34 GMT

It's not the same as the "Contact Us" page. It has a link for "Contact Us", but it's the secure messaging location. The chat button on here is a light blue rectangle that only says "Chat Now"

If you are on the "Contact Us" page, you'd see thing such as Card Services, Customer Service, and Contact Us. Then there should be a link that says "Chat now for real time help"

Re: Capital One Chat Button

kberly69 — Tue, 14 Mar 2017 16:32:07 GMT

Re: Capital One Chat Button

kberly69 — Tue, 14 Mar 2017 16:33:52 GMT

That's what I see when I click "contact us". When I click on more options, it just goes to a list of phone numbers for various types of problems. No chat button anywhere. I am unloved

Re: Capital One Chat Button

trnj88 — Tue, 14 Mar 2017 17:23:57 GMT

Strange, it seems like these chat options are always only visible to certain people?

Just checked my account and I saw the option there. I went to Messages & Alerts at the top > Message Center. Once the page loaded, the little blue 'Chat Now' button appeared after about 5 or 6 seconds (see screenshot below).. looks like it's intentionally delayed to avoid overuse.

I tried getting a direct link from the button but it's not possible

Re: Capital One Chat Button

kberly69 — Tue, 14 Mar 2017 18:40:59 GMT

I just have white space there and I waited a long time. I'll probably end up calling them and asking. What's so strange is that I HAVE been able to access it in the past.

Re: Capital One Chat Button

Anonymous — Wed, 15 Mar 2017 00:02:13 GMT

Hi Kberly,

This might not help at all, but maybe try a different browser. Someone else had this problem and an CSR suggested maybe trying a different browser. Can't remember if it actually helped or not..

Re: Capital One Chat Button

kberly69 — Wed, 15 Mar 2017 00:16:50 GMT

Just tried Chrome (vs. my usual IE), still no go. I'll call them later and post whatever I hear from Capital One. It's maddening!

Re: Capital One Chat Button

Anonymous — Wed, 15 Mar 2017 00:19:05 GMT

@kberly69 wrote:
Just tried Chrome (vs. my usual IE), still no go. I'll call them later and post whatever I hear from Capital One. It's maddening!

Sorry!! Hope you can get this resolved soon.

Re: Capital One Chat Button

Anonymous — Wed, 15 Mar 2017 00:46:11 GMT

I notice this at different times of the day. I would wait a bit and see if its constant hour by hour, sometimes (since i do live chats for my other job) the chat button may be removed if no one is availble for immediate contact.

Re: Capital One Chat Button

kberly69 — Wed, 15 Mar 2017 01:36:29 GMT

After a veeerrrryyy long time on hold, the rep told me what stRealT said- if there are no reps available, there's no button. I told her I had been checking a lot these last two days and she said they are updating their website and have had a larger volume of calls than typical. At least I know I'm not crazy Thank you, everyone, for your help!

Re: Capital One Chat Button

Anonymous — Wed, 15 Mar 2017 02:44:27 GMT

Maybe they are busy.

It's funny they are so friendly when you talk to them, like you are doing them a favor when they are the ones doing you the favor, lol.

Re: Capital One Chat Button

Anonymous — Wed, 15 Mar 2017 03:19:38 GMT

@kberly69 wrote:
I just have white space there and I waited a long time. I'll probably end up calling them and asking. What's so strange is that I HAVE been able to access it in the past.

I have it here in message centre, using Safari. Took about three seconds to pop up, just enough time for me to think I wasn't going to see the button.

Re: Capital One Chat Button

bk510 — Wed, 15 Mar 2017 03:39:24 GMT

@trnj88 wrote:
Strange, it seems like these chat options are always only visible to certain people?

Just checked my account and I saw the option there. I went to Messages & Alerts at the top > Message Center. Once the page loaded, the little blue 'Chat Now' button appeared after about 5 or 6 seconds (see screenshot below).. looks like it's intentionally delayed to avoid overuse.

I tried getting a direct link from the button but it's not possible

Mine loaded instantly.....didnt take 5 or 6 sec.

Yea its weird......

Re: Capital One Chat Button

Anonymous — Wed, 15 Mar 2017 14:21:36 GMT

FWIW I use IE and get the chat button

Re: Capital One Chat Button

galahad15 — Fri, 17 Mar 2017 16:14:39 GMT

Very happy to hear that the OP was able to successfully get their Chat button technical issue resolved Also, thanks to the posters who very helpfully mentioned the Cap1 Chat feature; I was not aware that was an option, so very good to know as an FYI! (The Chat button appears to show up fine for me with IE.)

Re: Capital One Chat Button

kberly69 — Tue, 28 Mar 2017 18:26:19 GMT

Update, I STILL have yet to see the now mythical chat button. I've checked probably every other day at varying times and it hasn't been available to me. Either I'm on a naughty list somewhere or just really unlucky with my timing!

Re: Capital One Chat Button

SecretAzure — Tue, 28 Mar 2017 20:18:40 GMT

Good news! I found the solution. First, you have to call Capital One CSR line. You then say you want to cancel all your credit cards with them. After this, you can successfully receive great customer service from every other lender out there.

Good luck! Let me know if this works for you. It seems to work for many others out there.