topic Re: Credit One website access issues in Credit Cards

Credit One website access issues

Reighn9 — Mon, 27 Mar 2017 17:37:13 GMT

Is anyone with a Credit One account having trouble logging in? When i try I get the message "Problem Processing Your Request". My daughter can sign on to her account just fine. When I called I was told there was nothing wrong with my account but they were having website problems and it should be working in 24-36 hours. That was Thursday when I called and it's still not working for me. He also tried to tell me I hadn't used my account in a while. I don't what counts, it has a balance, I make a payment every month and I made a transaction in December. I'm trying to get my cards down.

Re: Credit One website access issues

Anonymous — Mon, 27 Mar 2017 17:52:57 GMT

Try clearing your browser history and cookies to see if that helps.

Re: Credit One website access issues

Anonymous — Mon, 27 Mar 2017 20:52:14 GMT

Also try using incognito mode

Re: Credit One website access issues

Reighn9 — Mon, 27 Mar 2017 21:48:06 GMT

How do I use Incognito mode?

Re: Credit One website access issues

Anonymous — Mon, 27 Mar 2017 22:31:13 GMT

Even more reason to dump them.

Re: Credit One website access issues

Anonymous — Tue, 28 Mar 2017 00:12:02 GMT

Incognito mode is private browsing look around on your settings for your browser.

Re: Credit One website access issues

Reighn9 — Tue, 28 Mar 2017 00:56:44 GMT

@Anonymous wrote:
Incognito mode is private browsing look around on your settings for your browser.

How will that let me log into my account?

Re: Credit One website access issues

Reighn9 — Tue, 28 Mar 2017 01:08:32 GMT

@Anonymous wrote:
Even more reason to dump them.

I can't dump them just yet. I'm having enough trouble with my old accounts making up new rules just for me,and lowering credit limits on accounts in good standing, or closing them entrirely. These actions are dropping my overall credit limits and raising utization on cards that did not have a high balance. Yes, I've been they were (the bank) just changing my terms & conditions.. I don't need another closed account or limit decrease until I can pay down some balances.

Re: Credit One website access issues

Reighn9 — Tue, 28 Mar 2017 01:36:45 GMT

@Anonymous wrote:
Incognito mode is private browsing look around on your settings for your browser.

I already answered that I didn't see how that would help me log in to my account, but I found the setting and tried it. I still get the same message at the top of the screen after I enter my ID and password-"Problem Proceeing Your Request: then below that-please try again later. That's why I asked if anyone else was getting anything similar. My daughter can log in without a problem-from my computer. Like I said in a previous message sometimes these companies make up special rules just for me. I don't like being lied to and the website is not working when it is working for everyone else. I was going call tomorrow and mention that the website worked for other cardholders if I could get anyone on the forum to tell me they could log in to their Credit One account.

Re: Credit One website access issues

Anonymous — Tue, 28 Mar 2017 02:43:49 GMT

Did you try clearing your cache and cookies?

Re: Credit One website access issues

Anonymous — Tue, 28 Mar 2017 02:44:28 GMT

Also, maybe try a different browser

Re: Credit One website access issues

Reighn9 — Tue, 28 Mar 2017 15:42:04 GMT

@Anonymous wrote:
Did you try clearing your cache and cookies?

Yes I tried clearing my cache, cookies, and different browers, and a different computer. I did all of this before I asked this question of the forum. I just did all this again and I'm still getting the same result. There was one difference, in addition to the red banner "Problem Processing Your Request" I received this message below "The Username or Password you entered is incorrect. Please try again." just to see what would happen if I entered incorrect information. This tells me the website knows who I am. I am going to call Credit One again, this is now the 5th day since I was told the website would be working in 24 hours. I was just hoping I get information that others could log in to their Credit One accounts before calling.

Re: Credit One website access issues

Anonymous — Wed, 29 Mar 2017 17:40:28 GMT

My husband can log into his account. For "security reasons", they've blocked your access. I had the same thing happen to me. When you call in, does it send you straight to a CSR and not the automated system? That's what happened to me. I thought they'd closed the card but they hadn't. Made me so mad though, I closed it anyway after I paid the balance.

Re: Credit One website access issues

Reighn9 — Wed, 29 Mar 2017 19:10:36 GMT

@Anonymous wrote:
My husband can log into his account. For "security reasons", they've blocked your access. I had the same thing happen to me. When you call in, does it send you straight to a CSR and not the automated system? That's what happened to me. I thought they'd closed the card but they hadn't. Made me so mad though, I closed it anyway after I paid the balance.

Thank you for that information. This is what I've been asking for from everyone because I figured it might be something like that. My daughter can login just fine too. I just spoke to another CSR before I read your message and she had me change my username and password. When that didn't work she told me to clear my browser and call back if i still couldn't get into my account.. I get a message to enter my last 4, then I am sent to a CSR, but I've been calling on the line for website issues and that has always gotten me straight through to a CSR. I'm going to ask again if there is a problem with my account. I'm getting tired of companies making special rules for me when my account is in good standing except for maybe having a high balance or no balance.

Re: Credit One website access issues

Anonymous — Wed, 29 Mar 2017 19:53:29 GMT

@Reighn9 wrote:
@Anonymous wrote:
My husband can log into his account. For "security reasons", they've blocked your access. I had the same thing happen to me. When you call in, does it send you straight to a CSR and not the automated system? That's what happened to me. I thought they'd closed the card but they hadn't. Made me so mad though, I closed it anyway after I paid the balance.
Thank you for that information. This is what I've been asking for from everyone because I figured it might be something like that. My daughter can login just fine too. I just spoke to another CSR before I read your message and she had me change my username and password. When that didn't work she told me to clear my browser and call back if i still couldn't get into my account.. I get a message to enter my last 4, then I am sent to a CSR, but I've been calling on the line for website issues and that has always gotten me straight through to a CSR. I'm going to ask again if there is a problem with my account. I'm getting tired of companies making special rules for me when my account is in good standing except for maybe having a high balance or no balance.

Does your card work? When my card was in this status, it wouldn't work either.

Re: Credit One website access issues

Reighn9 — Wed, 29 Mar 2017 21:09:16 GMT

@Anonymous wrote:
@Reighn9 wrote:
@Anonymous wrote:
My husband can log into his account. For "security reasons", they've blocked your access. I had the same thing happen to me. When you call in, does it send you straight to a CSR and not the automated system? That's what happened to me. I thought they'd closed the card but they hadn't. Made me so mad though, I closed it anyway after I paid the balance.
Thank you for that information. This is what I've been asking for from everyone because I figured it might be something like that. My daughter can login just fine too. I just spoke to another CSR before I read your message and she had me change my username and password. When that didn't work she told me to clear my browser and call back if i still couldn't get into my account.. I get a message to enter my last 4, then I am sent to a CSR, but I've been calling on the line for website issues and that has always gotten me straight through to a CSR. I'm going to ask again if there is a problem with my account. I'm getting tired of companies making special rules for me when my account is in good standing except for maybe having a high balance or no balance.

Does your card work? When my card was in this status, it wouldn't work either.

I haven't tried to use it. I may try that before the next call. I just called again and was put through more hoops for over an hour of clearing history, changing username and password. I was given specific instructions how the password must be arranged. I did this 5 times with one CSR without being able to log in. He finally connected me to his supervisor who putme through another username and password change...Didn't work. Noboy is admitting to blocking my account. He said would put in an order to tech support and they would call me. He did offer to take a payment without the normal phone charge. I don't get pain before the weekend though. I wish they would admit to something. I will try the card.

Re: Credit One website access issues

Anonymous — Sat, 25 Nov 2017 18:18:46 GMT

Hello, I have the same issue with Credit One Bank, I can not acces the website, they told me the samething by the phone... what we can do?

Re: Credit One website access issues

Anonymous — Wed, 03 Jan 2018 04:09:46 GMT

I cannot sign into this account at all!! I have called and tried EVERYTHING known to man to open up this account and nothing. How can I pay on an account I cannot see? I was told there was nothing wrong with "their" end. I am disappointed with this credit card I trhink its time to cut this one up!!! Can anyone tell me of another way to access the account?

Re: Credit One website access issues

Anonymous — Mon, 08 Jan 2018 00:42:17 GMT

Press refresh repeatedly. On mind i just get a white screen.

Re: Credit One website access issues

Anonymous — Thu, 19 Apr 2018 10:57:48 GMT

I’ve beeb having the same exact problem for about a week and a half now I get an error msg or it says I’m not connected to the internet...but only this this site and the app says we’re having technical difficulties it’s getting REALLY annoying