topic Re: Warning: weird email from Discover in Credit Cards

Warning: weird email from Discover

Anonymous — Wed, 12 Apr 2017 01:32:33 GMT

Dear **MY FIRST NAME**:

To meet government guidelines that require financial institutions to maintain current information about their customers, we are requesting that you update your profile. It's quick and easy.

We value you as a customer and thank you for choosing Discover.

Sincerely,

Julie Loeger

Executive Vice President

Got this email today from Discover.... checked and it's not a phishing email (links to discover.com properly, has my first name and last 4 of my card) but still strange.

Re: Warning: weird email from Discover

Anonymous — Wed, 12 Apr 2017 01:35:37 GMT

I cant imagine that Discover would send an email for this - I would be suspicious and call Discover and ask if they sent it.

Re: Warning: weird email from Discover

Anonymous — Wed, 12 Apr 2017 01:38:25 GMT

I just called, the rep verified it was a genuine email then started asking for details about my employment, citizenship, income, and assets...

Is this like Discover's version of a FR?

Re: Warning: weird email from Discover

Anonymous — Wed, 12 Apr 2017 02:14:00 GMT

@Anonymous wrote:
I just called, the rep verified it was a genuine email then started asking for details about my employment, citizenship, income, and assets...

Is this like Discover's version of a FR?

I received this in the mail requesting updated infor for my girlfriend. i started a chat and they said i needed to update SSN, address & date of birth. I hope someone can shed a little more light on this

Re: Warning: weird email from Discover

Anonymous — Wed, 12 Apr 2017 02:41:41 GMT

Hmm I've been with Discover 8 months and no emails or mailers requesting any info updates recently...

Re: Warning: weird email from Discover

Anonymous — Wed, 12 Apr 2017 03:27:17 GMT

I say just go into your Discover account and change one thing in your personal information, submit it, then change it back and submit it again. Then in their system they'll see that you've "updated your personal information" recently and perhaps you'll avoid any emails, snail mails, calls, etc.

Re: Warning: weird email from Discover

Anonymous — Wed, 12 Apr 2017 03:31:01 GMT

This sounds like standard Know Your Customer/Patriot Act/AML stuff. Institutions are meant to periodically ensure that the data on you is up-to-date, and they could face large penalties for not doing so. You are probably just in a batch that needs updating

Re: Warning: weird email from Discover

Aduke1122 — Wed, 12 Apr 2017 05:03:16 GMT

I get these emails with Cap one and Citi I don't think it's anything to worry about

Re: Warning: weird email from Discover

Aduke1122 — Wed, 12 Apr 2017 05:04:00 GMT

On one from Cap one they even stated to ensure I had my info up to date to be considered for more increases In the future

Re: Warning: weird email from Discover

Anonymous — Wed, 12 Apr 2017 05:24:07 GMT

I received this message for my savings account with Discover. It's on the Account Summary page when I log in.

Re: Warning: weird email from Discover

NRB525 — Wed, 12 Apr 2017 11:32:54 GMT

@Anonymous wrote:
@Anonymous wrote:
I just called, the rep verified it was a genuine email then started asking for details about my employment, citizenship, income, and assets...

Is this like Discover's version of a FR?
I received this in the mail requesting updated infor for my girlfriend. i started a chat and they said i needed to update SSN, address & date of birth. I hope someone can shed a little more light on this

They don't already have this on file? or is this an AU account?

Re: Warning: weird email from Discover

NRB525 — Wed, 12 Apr 2017 11:34:41 GMT

@Anonymous wrote:
I say just go into your Discover account and change one thing in your personal information, submit it, then change it back and submit it again. Then in their system they'll see that you've "updated your personal information" recently and perhaps you'll avoid any emails, snail mails, calls, etc.

This.

I accept offer emails to click-to-activate things like the 5% category, but when dealing with the profile information for the account, go to the website and log in, then make the updates there.

Phishing is common, and sometimes difficult to detect from an email.

Re: Warning: weird email from Discover

Anonymous — Wed, 12 Apr 2017 13:16:17 GMT

It was never added originally.... and it's a US Discover

Re: Warning: weird email from Discover

Anonymous — Wed, 12 Apr 2017 13:47:40 GMT

I'm not understanding why they wouldn't have the information to begin with. Usually all of those fields like SS#, DOB, etc. are required fields and you can't submit your info on that page without filling in those values.

Re: Warning: weird email from Discover

Vegas4Play — Thu, 13 Apr 2017 08:37:49 GMT

The sent a snail mail to hubby asking "specifically for his occupation". First time I have ever seen anything like it. This information is already in his profile so dont know why they are asking him to login and add it.

Re: Warning: weird email from Discover

MASTERNC — Thu, 13 Apr 2017 12:32:25 GMT

FWIW, I logged into my Discover account and went to my profile (no prompt on the homepage). It did have an area for Citizenship/Employment, which I had never seen before. The info was not filled in so I updated it. They also asked for liquid assets and housing payments in the Income section. Sounds like this might be new info they need and they are requesting it on an as needed basis. If you update it proactively, that may avoid the suspicious looking e-mail.

Re: Warning: weird email from Discover

Anonymous — Thu, 13 Apr 2017 14:08:04 GMT

I got this message last night, I logged in but no promt to update anything

Re: Warning: weird email from Discover

jeffery581 — Thu, 13 Apr 2017 16:21:31 GMT

I got this email as well. I clicked on it and it took me to https and it was something.discover.com. Never been fooled by a fishing email. Hope I wasn't this time but it seams legit.

Re: Warning: weird email from Discover

MASTERNC — Thu, 13 Apr 2017 16:59:19 GMT

@jeffery581 wrote:
I got this email as well. I clicked on it and it took me to https and it was something.discover.com. Never been fooled by a fishing email. Hope I wasn't this time but it seams legit.

Was it portal.discover.com? That is what appears after I log in via the Discover homepage, so you're likely safe. If there was anything after discover.com (such as another country's top level domain), then I'd be worried.

Re: Warning: weird email from Discover

jeffery581 — Thu, 13 Apr 2017 17:10:05 GMT

I do not rememeber what was before .discover.com. But it was Discovers domain.