topic Re: Capital One Product Name Questions in Credit Cards

Capital One Product Name Questions

kberly69 — Sun, 16 Apr 2017 23:51:30 GMT

I have a Capital One Platinum card that I got a few days after discharge from Chapter 7. A couple months later, I requested an upgrade to a QS, which was approved. I noticed it still appeared as a Platinum card on the website and asked them about it. I was told "Quicksilver is a rewards program, Platinum is the card".

Fast forward to this weekend- I was approved for a Quicksilver with a $10K SL. When I see it online, it shows up as "Quicksilver" and in another email regarding signing up for Capital One Wallet, it was refered to as "World Elite Mastercard".

Does anyone know what the differences in these terms are?

Re: Capital One Product Name Questions

Anonymous — Mon, 17 Apr 2017 00:19:27 GMT

Well the Capital One Platinum card is just a mastercard platinum. The Quicksilver you now have is a World Elite Mastercard so it comes with more benifites that regular platinum mastercards don't. I upgraded my Platinum to Quicksilver not long ago and for awhile it did show up as quicksilver online and the wallet app. Then I got a custom image card and it went back to platinum but still gets the 1.5% cash back.

Re: Capital One Product Name Questions

bettercreditguy1 — Mon, 17 Apr 2017 01:44:51 GMT

I have a Cap One Quicksilver, it is a World Elite Master Card as well. A World Elite Master Card give you a lot of benefits. Some are no foreign transaction fees (saves you 3 or more percent when outside of the USA). 24 houe Conciege Services, and more. Check your insert with your card or go to The Capitol One Site and look it up. Additional perks if you travel/vacation. Congrats!

Re: Capital One Product Name Questions

Anonymous — Mon, 17 Apr 2017 02:12:13 GMT

Weird. DH and I both PC'd our plat cards to QS at different times, both changed to QS online and they sent new QS cards right away.

Re: Capital One Product Name Questions

kberly69 — Mon, 17 Apr 2017 02:32:25 GMT

@Anonymous wrote:
Weird. DH and I both PC'd our plat cards to QS at different times, both changed to QS online and they sent new QS cards right away.

I know! I did get a new card that said Quicksilver when I upgraded, but it remained "Platinum" online and I do get the rewards.

Re: Capital One Product Name Questions

Anonymous — Mon, 17 Apr 2017 04:49:46 GMT

@kberly69 wrote:
@Anonymous wrote:
Weird. DH and I both PC'd our plat cards to QS at different times, both changed to QS online and they sent new QS cards right away.
I know! I did get a new card that said Quicksilver when I upgraded, but it remained "Platinum" online and I do get the rewards.

That is definitely weird. Like tidegirll, my and my DH's PC'd Platinums both show as QS in our accounts.

Re: Capital One Product Name Questions

HeavenOhio — Mon, 17 Apr 2017 04:56:41 GMT

The product names in my CapOne account changed recently. The explanation was that based on customer feedback, they switched to displaying Visa/MasterCard branding rather than CapOne branding. The cards were still Quicksilver and QuicksilverOne, even though Quicksilver was no longer mentioned.

Based on posts here, this doesn't seem to be happening to everyone. My changes occurred when I ordered customized cards (which happened to also have new expiration dates).

Re: Capital One Product Name Questions

MyLoFICO — Mon, 17 Apr 2017 05:04:27 GMT

I did the same thing. It eventually chaged to Quicksilver. Merge the old quicksilver into your new one and make a single card with a higher limit, especially since the Platinum is a rebuilder.

Re: Capital One Product Name Questions

UncleB — Mon, 17 Apr 2017 07:26:00 GMT

With Capital One it can be confusing since 'Platinum' is both a benefits level and the name of their no-rewards card.

Another way to think about it is that with Capital One, any card that's not WMC, WEMC, or Signature (Visa) is 'Platinum' (network-wise)... this primarily only impacts network-level benefits - your cash back percent or "miles" will be the same no matter what network level you're at.

For example, I happen to have an old Quicksilver MasterCard that is not WMC or WEMC so it's at the 'Platinum' benefits level (in other words, I get 1.5% cash back but only basic MasterCard bennies). Making it even more confusing is that at different times over the years this card has sometimes displayed online as "Quicksilver" and other times displayed as "Platinum MasterCard", although I have been getting the Quicksilver 1.5% cash back consistently.

Capital One could certainly do better with their marketing and branding; specifically, they need a new name for their basic no-frills card (IMO).

Re: Capital One Product Name Questions

MyLoFICO — Mon, 17 Apr 2017 07:51:46 GMT

@UncleB wrote:
With Capital One it can be confusing since 'Platinum' is both a benefits level and the name of their no-rewards card.

Another way to think about it is that with Capital One, any card that's not WMC, WEMC, or Signature (Visa) is 'Platinum' (network-wise)... this primarily only impacts network-level benefits - your cash back percent or "miles" will be the same no matter what network level you're at.

For example, I happen to have an old Quicksilver MasterCard that is not WMC or WEMC so it's at the 'Platinum' benefits level (in other words, I get 1.5% cash back but only basic MasterCard bennies). Making it even more confusing is that at different times over the years this card has sometimes displayed online as "Quicksilver" and other times displayed as "Platinum MasterCard", although I have been getting the Quicksilver 1.5% cash back consistently.

Capital One could certainly do better with their marketing and branding; specifically, they need a new name for their basic no-frills card (IMO).

This is the card I have. Opened 11-2009 with a $300cl. I can't get a decent CLI to save my life. I app'd a QS1 and got it with 2kSL and rolled it into my old card. I think that was a mistake.

Re: Capital One Product Name Questions

kberly69 — Mon, 17 Apr 2017 12:16:33 GMT

Thanks! I totally agree about revamping the names. It's confusing and looks like it varies from person to person. They need a new marketing director!

Re: Capital One Product Name Questions

Shooting-For-800 — Tue, 18 Apr 2017 13:58:31 GMT

It is my understanding that every card that is not a world mastercard or a signature visa is a platinum card with Cap One.

Plat can be upgraded in the future when qualified (my QS Plat MC was upgraded to Venture World MC).