topic Re: How long before I should worry in Credit Cards

How long before I should worry

Anonymous — Tue, 18 Apr 2017 20:08:28 GMT

I applied Apr. 3rd and was approved for QS card. Apr. 6 they said it was mailed. Today is the 19th and it has not yet arrived. 13 days and counting.

On the 12 I was added as an AU on my fiance's cap1 platinum. It arrived today just 1 week out.

Should I worry the otger card is lost? It is not activated, so I am not worried it was stolen.

Re: How long before I should worry

Anonymous — Tue, 18 Apr 2017 20:46:29 GMT

@Anonymous wrote:
I applied Apr. 3rd and was approved for QS card. Apr. 6 they said it was mailed. Today is the 19th and it has not yet arrived. 13 days and counting.

On the 12 I was added as an AU on my fiance's cap1 platinum. It arrived today just 1 week out.

Should I worry the otger card is lost? It is not activated, so I am not worried it was stolen.

It should have reached you in 7-10 business days... Call them to double check, just to be on the safe side...

Re: How long before I should worry

Loquat — Tue, 18 Apr 2017 21:47:17 GMT

CapOne is slow but I don't believe they're that slow. Call them up and they'll cancel the one that was mailed and if you ask, maybe they'll overnight a replacement to you.

Re: How long before I should worry

Anonymous — Tue, 18 Apr 2017 22:08:44 GMT

Sounds to me like the card got lost en route.

Re: How long before I should worry

Anonymous — Tue, 18 Apr 2017 22:44:00 GMT

Sorry to hear that and hope you find that card or can get another one sent. Cap One ought to be like Discover, who send their cards with USPS tracking (which is free these days for domestic mail so they really have no excuse!).

Re: How long before I should worry

Anonymous — Thu, 20 Apr 2017 19:16:01 GMT

I called Cap one yesterday. They told me to call back today if it did not arrive in the mail. It did not, so I called back today and now they're advising I wait another four business days and call back next Wednesday. Next Wednesday is the 26th exactly 20 days since the "shipping" date they emailed me. 24 days from approval.

Re: How long before I should worry

Aduke1122 — Thu, 20 Apr 2017 20:00:19 GMT

I would be worried Op keep calling and get that one cancelled and get a new one sent out

Re: How long before I should worry

Anonymous — Thu, 20 Apr 2017 20:02:43 GMT

Yes I'd keep calling until you get someone who isn't kicking the can down the road because they don't want to deal with it.

Re: How long before I should worry

AverageJoesCredit — Thu, 20 Apr 2017 20:07:36 GMT

Seriously how hard can it be for them to cancel it and resend a new one. Not sure but keep on them what else is there to lose?, besides another card

Re: How long before I should worry

RockinRay — Thu, 20 Apr 2017 20:15:29 GMT

@AverageJoesCredit wrote:
Seriously how hard can it be for them to cancel it and resend a new one. Not sure but keep on them what else is there to lose?, besides another card

Maybe they are trying to save about 1.00$ in processing and mailing costs? Sorry, I could not resist.

OP, I would call and try to speak to a manager. The amount of time you have waited so far is way too long!

Re: How long before I should worry

Anonymous — Thu, 20 Apr 2017 20:19:28 GMT

Call because this is not normal.

Re: How long before I should worry

CreditInspired — Thu, 20 Apr 2017 20:21:43 GMT

Absolutely not. Call them back and kick it higher if the CSR give you the run-around again. When my Discover didn't get to me in 10 days, they wanted to cancel it immediately. I told them I'd give it one more day. They advised me to call them the next day if it still hadn't arrived. It did arrive on the 11th day. But the key here is that Discover wanted to cancel the card immediately!

Re: How long before I should worry

Anonymous — Thu, 20 Apr 2017 21:01:24 GMT

@CreditInspired wrote:
Absolutely not. Call them back and kick it higher if the CSR give you the run-around again. When my Discover didn't get to me in 10 days, they wanted to cancel it immediately. I told them I'd give it one more day. They advised me to call them the next day if it still hadn't arrived. It did arrive on the 11th day. But the key here is that Discover wanted to cancel the card immediately!

That was Discover though... CapOne is notorious for "kicking the can"...

Re: How long before I should worry

CreditInspired — Fri, 21 Apr 2017 00:28:37 GMT

@Anonymous wrote:
@CreditInspired wrote:
Absolutely not. Call them back and kick it higher if the CSR give you the run-around again. When my Discover didn't get to me in 10 days, they wanted to cancel it immediately. I told them I'd give it one more day. They advised me to call them the next day if it still hadn't arrived. It did arrive on the 11th day. But the key here is that Discover wanted to cancel the card immediately!
That was Discover though... CapOne is notorious for "kicking the can"...

Re: How long before I should worry

Anonymous — Wed, 26 Apr 2017 20:50:47 GMT

Update:

I just knew my card would arrive the day after I canceled it, so I decided to test my patience. I stalked the front yard daily waiting on the mailman to arrive. Each day I was disappointed. Finally this morning I woke up knowing either my card would arrive, or I would order a new one.

Well, I wish I had not been so patient. Today the mail came and went and still no card. Approval was April 3rd. Notified card was mailed on April 6th. Today is 20 days since it "mailed". It never arrived, so now the wait begins again. This time she said 4-6 business days instead of 7-10 business days. We shall see... She said since it was a new account she couldn't "express mail' it. BOO!

Capital 1 is making sure I have low utilization rates! :-D