topic Re: Macy's setting up two accounts under false pretense in Credit Cards

Macy's setting up two accounts under false pretense

Anonymous — Tue, 18 Apr 2017 11:03:26 GMT

BEWARE, A MACY'S ASSOCIATE TOLD ME THEY WOULD REACTIVATE A CARD THAT WAS NOT USED FOR SOME TIME. I CLEARLY INDICATED THAT I DO NOT WANT A NEW LINE OF CREDIT. ROUGHLY ONE YEAR LATER I HAD TWO OPEN ACCOUNTS ON MY CREDIT REPORT. DO NOT OBTAIN CREDIT FROM MACY'S. OTHER ARTICLES REPORT PRESSURE WITHIN COMPANY TO SIGN PEOPLE UP FOR CREDIT. THIS ASSOCIATE DID SO UNDER FALSE PRETENSES. I IMMEDIATELY CLOSED MY VIRTUALLLY UNUSED 11-YEAR OLD MACY'S CARD AND MACY'S AMEX. I DON'T APPRECIATE COMPANIES PLAYING WITH MY HARD-EARNED CREDIT SCORE.

Re: Macy's setting up two accounts under false pretense

AverageJoesCredit — Tue, 18 Apr 2017 11:53:00 GMT

You do realize that Macys and Macys Amex are two separate lines of credit and getting the Amex version ,for example, doesnt just close your original account. Did they open a third line without your consent?

Re: Macy's setting up two accounts under false pretense

Anonymous — Tue, 18 Apr 2017 12:05:37 GMT

Thank you for your response. Yes, I am aware that Macys and Macys Amex are two separate lines of credit and getting the Amex version would not close my original account. I have had the original Macy's card for over 11 years and in great standing period I had no reason to open a second card. I was told that the original Macys card had been deactivated for non-use. I was told that the card could be reactivated and that I could proceed with a purchase. I specifically stated that I did not want a second line of credit. I merely wanted the original card reactivated as pledged. Later, I find that I have a Macy's and a Macy's AMEX card in my name. Both Transunion and Equifax report to separate lines of credit. I did not request a second line of credit. Thank you once again.

Re: Macy's setting up two accounts under false pretense

Anonymous — Tue, 18 Apr 2017 12:10:08 GMT

@Anonymous wrote:
Thank you for your response. Yes, I am aware that Macys and Macys Amex are two separate lines of credit and getting the Amex version would not close my original account. I have had the original Macy's card for over 11 years and in great standing period I had no reason to open a second card. I was told that the original Macys card had been deactivated for non-use. I was told that the card could be reactivated and that I could proceed with a purchase. I specifically stated that I did not want a second line of credit. I merely wanted the original card reactivated as pledged. Later, I find that I have a Macy's and a Macy's AMEX card in my name. Both Transunion and Equifax report to separate lines of credit. I did not request a second line of credit. Thank you once again.

If you can't receive any help from Macy's in removing the unauthorized account, then your best bet will be to file a complaint with the CFPB. Good luck

Re: Macy's setting up two accounts under false pretense

SunriseEarth — Wed, 19 Apr 2017 06:04:26 GMT

@Anonymous wrote:
Thank you for your response. Yes, I am aware that Macys and Macys Amex are two separate lines of credit and getting the Amex version would not close my original account. I have had the original Macy's card for over 11 years and in great standing period I had no reason to open a second card. I was told that the original Macys card had been deactivated for non-use. I was told that the card could be reactivated and that I could proceed with a purchase. I specifically stated that I did not want a second line of credit. I merely wanted the original card reactivated as pledged. Later, I find that I have a Macy's and a Macy's AMEX card in my name. Both Transunion and Equifax report to separate lines of credit. I did not request a second line of credit. Thank you once again.

Do both the Macy's store line and Macy's AMEX lines show a recent opening date? As for reactivating your old line, they probably wouldn't have been able to do that if your account had been closed for inactivity for a significant amount of time.

Re: Macy's setting up two accounts under false pretense

Anonymous — Wed, 19 Apr 2017 06:31:47 GMT

The original card was opened in 2005. The newer Macy's AMEX was opened in 2016. Both Trans Union and Equifax showed both accounts as being open lines of credit. I could be wrong, but if one was deactivated for non-use, I would have expected that card to have been listed as closed. I cant hrlp but note your point which i appreciate, but had I known that a new line of credit was being set up, i would have declined. According to the tworld credit bureaus, they two accounts were active until I requested that both cards be cancelled... One recently reported as closed and dropped off the list of open accounts.

Re: Macy's setting up two accounts under false pretense

Anonymous — Wed, 19 Apr 2017 06:58:08 GMT

Just to clarify, both accounts were listed as OPEN and in good standing with Equifax despite one card supposedly being inactive. Had I not requested closure of both accounts, both accounts would still appear as open today.

Re: Macy's setting up two accounts under false pretense

Anonymous — Wed, 19 Apr 2017 12:28:36 GMT

I'm wondering if your old Macys card was auto upgraded so when you reopened the store account it did so and then upgraded you with no fault of the CSR.

Re: Macy's setting up two accounts under false pretense

Anonymous — Wed, 19 Apr 2017 13:25:09 GMT

With retail card and app-ing in store you need to realize that these employees arent really knowledgeable about credit nor the products they are pushing. They are just told to push the credit cards. No offense, but it's kind of on you to be aware and informed. Is it right, no, but its the reality of it. A simple 5 minutes on google would show you that the store card and AMEX are two different products. As for the pressure within the company to sign people up, thats not exclusively Macy's, that all retailers. Everywhere you go cashiers and associates are expected to push the store cards and some even have quotas to meet for apps

As for your knock on Macy's for credit. I get everyones experience and circumstances are different. Is it the best credit card? By no means is it. But they are generous with CLI, currently at $3000 SL after starting with a $300 SL last June. So they have their benefits and are a pretty decent card to have and work with.

Re: Macy's setting up two accounts under false pretense

Anonymous — Wed, 19 Apr 2017 14:31:48 GMT

I realize that other companies push for credit accounts to be created. That is a reasonable to expect. Macy's credit offer is not the issue here. As you stated, an associate may not have understood the process. I believe the associate blatantly lied, but if the associate was simply incorrect in their own understanding, that illustrates a failure on Macy's part.

Re: Macy's setting up two accounts under false pretense

Anonymous — Wed, 19 Apr 2017 14:35:53 GMT

Again, to clarify, I have no issue with Macy's credit cards. I rarely used my original card. My knock as you put it is on Macy's setting up a 2nd line of credit without my approval. I can appreciate that mistakes happen if that was the case, but that does not dismiss my concern with them.

Re: Macy's setting up two accounts under false pretense

Anonymous — Wed, 19 Apr 2017 14:37:41 GMT

Could you please help me understand how this explains having two lines of credit when only one line of credit was needed and it already been established?

Re: Macy's setting up two accounts under false pretense

medicgrrl — Wed, 19 Apr 2017 14:54:27 GMT

I agree with the other poster, I think you may have been upgraded to a better card. Maybe it's worth a call to Macy's to ask them.

Re: Macy's setting up two accounts under false pretense

Anonymous — Wed, 19 Apr 2017 14:55:12 GMT

If you are still not understanding what happened then maybe the issue was with you and not the representative from Macys. You applied for a different product which is how you ended up with a store card and an AMEX. And best of luck to you trying to dispute this, because they will say that you agreed to the terms and signed when you applied as I'm certain you signed when you were "re-opening" the old account.

Re: Macy's setting up two accounts under false pretense

Anonymous — Wed, 19 Apr 2017 15:03:25 GMT

Sorry, you are wrong. I applied for one card in 2005. I did not request a 2nd line of credit.

Re: Macy's setting up two accounts under false pretense

Anonymous — Wed, 19 Apr 2017 15:04:36 GMT

Re: Macy's setting up two accounts under false pretense

Anonymous — Wed, 19 Apr 2017 15:24:42 GMT

By the way, I do appreciate all input. I have to be open-minded and accept constructive criticism or otherwise. I like Macy's as a company. My intention was not to bash the company so to speak, but the issue at hand does concern me. Thank you!

Re: Macy's setting up two accounts under false pretense

AverageJoesCredit — Wed, 19 Apr 2017 17:45:57 GMT

Ok going back to your original post, please forgive me if im confused lol, so it seems when you went to mske a purchase you were informed that your 11 year old Macys was closed and they offered to reopen it to help with your purchase. You had no idea they would be opening a new account, in this case the Amex version, as you were under the impression this was only to reopen your card. If that was the case i can see how its miscontrued by the cashier because obviously they will tell you they can reopen your account, they cant but i assume they just want to get you to apply. It is sneaky to be sure. The thing is is very hard to get a once closed for inactivity csrd reopened.

Ok, not sure we are clear on that part. Then once you realize you have 2 accounts listed on your reports reporting as open this is where you have issue correct?. I know for sure Equifax is kooky and they hsve closed accounts of mine still showing as open ( currently disputing those) but i guess it can be agravating to see this. Did you not tecieve the Amex card either and if so did you call immediately to dispute the validity of the second line being opened?

Again sorry if im confused, got me some Wednesday midweek blues lol

Re: Macy's setting up two accounts under false pretense

Anonymous — Wed, 19 Apr 2017 17:55:45 GMT

You are 100% correct. I have never carried the original card and have no recollection of receiving the new card. However, when I looked at my credit report and saw the two accounts I checked a box in my den and found both cards. The new card still had the sticker on it to activate. I must have seen a new car but as soon as this replacement. Thanks

Re: Macy's setting up two accounts under false pretense

Anonymous — Wed, 19 Apr 2017 17:57:24 GMT

I must have seen the new card and assumed that it was a replacement.