topic Re: Help understanding AMEX in Credit Cards

Help understanding AMEX

Anonymous — Fri, 04 Aug 2017 18:35:09 GMT

Help me out here if you can folks. I am currently having a ridiculous chat conversation with AMEX CS in which I asked if they could confirm that my PRG sign up bonus would be deposited after my second statement cuts next week on the 7th. They said no, it would be deposited after the September 1st statement, to which I replied, "huh??". In July, requested that my due date change to the 2nd of each month instead of the 6th and the confirmation page told me that the change would take place with my September statement. It didn't say anything about not receiving a statement at all in August which is what the CS rep was telling me is the case because I requested the change. Hence why they said I wouldn't be getting any of my MR points until September. This doesn't make any sense to me. Can anyone with AMEX experience clarify if this is correct for me?

Re: Help understanding AMEX

Anonymous — Fri, 04 Aug 2017 18:41:37 GMT

Amex is a mess when it comes to bonuses, take what their CRS said with a grain of salt. Here is a thread about it.

Re: Help understanding AMEX

wasCB14 — Fri, 04 Aug 2017 18:52:42 GMT

MR points from regular 1x/2x/3x spend categories do take an extra month to post, but the signup bonus usually posts within days of meeting minimum spend...even in the middle of a statement period.

Re: Help understanding AMEX

Anonymous — Fri, 04 Aug 2017 18:56:24 GMT

@wasCB14 wrote:
MR points from regular 1x/2x/3x spend categories do take an extra month to post, but the signup bonus usually posts within days of meeting minimum spend...even in the middle of a statement period.

I hope you are correct as I met my bonus spend today and I want to transfer the points to British Airways with the extra 40 percent bonus.

Re: Help understanding AMEX

Anonymous — Fri, 04 Aug 2017 18:57:04 GMT

@wasCB14 wrote:
MR points from regular 1x/2x/3x spend categories do take an extra month to post, but the signup bonus usually posts within days of meeting minimum spend...even in the middle of a statement period.

That's why I thought! I had the Delta AMEX gold a couple years ago and recieve the sign up bonus points within days of meeting the spend requirement. I'm peeved as hell at AMEX right now. Not just about not receiving the bonus yet, but the fact that I have been told 3 different things by 3 different CSRs. Their people don't seem to know S**t!

Re: Help understanding AMEX

simplynoir — Fri, 04 Aug 2017 18:57:28 GMT

@wasCB14 wrote:
MR points from regular 1x/2x/3x spend categories do take an extra month to post, but the signup bonus usually posts within days of meeting minimum spend...even in the middle of a statement period.

+1 (and this also applies with cashback cards as well)

I do wonder though if changing the due date of your statement had anything to do with the spending bonus being delayed in this situation because that is weird otherwise.

Re: Help understanding AMEX

Anonymous — Fri, 04 Aug 2017 19:17:10 GMT

While it's rare, when requesting a due date change, it *can* occur that an entire month's statement will get skipped. There were a number of factors on a "cheat sheet" I used to have that would indicate exactly when that would happen. For better accuracy, I would suggest calling in and asking to speak with a supervisor. They should be able to tell you with confidence when your welcome bonus will be made available to you.

Re: Help understanding AMEX

DeeBee78 — Fri, 04 Aug 2017 19:20:51 GMT

@wasCB14 wrote:
MR points from regular 1x/2x/3x spend categories do take an extra month to post, but the signup bonus usually posts within days of meeting minimum spend...even in the middle of a statement period.

It depends on the card. I met my PRG spend bonus in the first month, but didn't get the bonus points until after the second statement cut, along with the rest of my points from regular spend.

However, on my ED and BCE, I got the bonus / statement credit as soon as the transactions posted.

Re: Help understanding AMEX

Anonymous — Fri, 04 Aug 2017 19:40:05 GMT

@Anonymous wrote:
While it's rare, when requesting a due date change, it *can* occur that an entire month's statement will get skipped. There were a number of factors on a "cheat sheet" I used to have that would indicate exactly when that would happen. For better accuracy, I would suggest calling in and asking to speak with a supervisor. They should be able to tell you with confidence when your welcome bonus will be made available to you.

Thanks I will give a call to see what answer I get.

Re: Help understanding AMEX

GeorgiaBulldog — Fri, 04 Aug 2017 19:48:17 GMT

From my understanding, if it is your first MR earning card, then the sign-up bonus points will take the extra month to post. However, on subsequent MR earning cards with sign-up bonuses, they will post immediately.

That's what happened to me. PRG first (had to wait a month), then immediate posting of bonuses with ED and Blue for Business (and BB+ soon!).

Re: Help understanding AMEX

UpperNwGuy — Fri, 04 Aug 2017 19:52:40 GMT

If you wanted to get your signup bonus in a hurry, you should not have changed your payment due date until after you had received the bonus. With Amex, as with most card issuers, changing a due date causes your next statement to arrive 2-3 weeks later as their system adjusts to the new due date.

Re: Help understanding AMEX

Anonymous — Fri, 04 Aug 2017 19:53:00 GMT

@GeorgiaBulldog wrote:
From my understanding, if it is your first MR earning card, then the sign-up bonus points will take the extra month to post. However, on subsequent MR earning cards with sign-up bonuses, they will post immediately.

That's what happened to me. PRG first (had to wait a month), then immediate posting of bonuses with ED and Blue for Business (and BB+ soon!).

I understood about the wait. But I earned the bonus in June, the first week I got the card. July statement has come and gone. Second statement should be August 7th which is when I was expecting to receive them. Thats what I was trying to confirm with the CSR when they told me I wouldn't get a statement until September 1st. That's not even the date I requested for the change.

Re: Help understanding AMEX

Anonymous — Fri, 04 Aug 2017 19:58:14 GMT

@UpperNwGuy wrote:
If you wanted to get your signup bonus in a hurry, you should not have changed your payment due date until after you had received the bonus. With Amex, as with most card issuers, changing a due date causes your next statement to arrive 2-3 weeks later as their system adjusts to the new due date.

I've only ever changed a due date with Chase and that is not the case with them at all. If I call them on the 14th and ask to change it to the 16th they do it right away. It has never delayed my statements with them. If AMEX is different so be it but I think the whole thing is a bit ridiculous. I earned the bonus in June. I should receive it in a timely manner.

Re: Help understanding AMEX

wasCB14 — Fri, 04 Aug 2017 20:00:30 GMT

@DeeBee78 wrote:
@wasCB14 wrote:
MR points from regular 1x/2x/3x spend categories do take an extra month to post, but the signup bonus usually posts within days of meeting minimum spend...even in the middle of a statement period.
It depends on the card. I met my PRG spend bonus in the first month, but didn't get the bonus points until after the second statement cut, along with the rest of my points from regular spend.

However, on my ED and BCE, I got the bonus / statement credit as soon as the transactions posted.

@GeorgiaBulldog wrote:
From my understanding, if it is your first MR earning card, then the sign-up bonus points will take the extra month to post. However, on subsequent MR earning cards with sign-up bonuses, they will post immediately.

That's what happened to me. PRG first (had to wait a month), then immediate posting of bonuses with ED and Blue for Business (and BB+ soon!).

To both of you, I'll point out that my first Amex was a PRG and I didn't have to wait for the bonus.

Weird stuff happens, but don't look for rock-solid rules to explain it.

Re: Help understanding AMEX

DeeBee78 — Fri, 04 Aug 2017 20:20:03 GMT

@wasCB14 wrote:
@DeeBee78 wrote:
@wasCB14 wrote:
MR points from regular 1x/2x/3x spend categories do take an extra month to post, but the signup bonus usually posts within days of meeting minimum spend...even in the middle of a statement period.
It depends on the card. I met my PRG spend bonus in the first month, but didn't get the bonus points until after the second statement cut, along with the rest of my points from regular spend.

However, on my ED and BCE, I got the bonus / statement credit as soon as the transactions posted.

@GeorgiaBulldog wrote:
From my understanding, if it is your first MR earning card, then the sign-up bonus points will take the extra month to post. However, on subsequent MR earning cards with sign-up bonuses, they will post immediately.

That's what happened to me. PRG first (had to wait a month), then immediate posting of bonuses with ED and Blue for Business (and BB+ soon!).
To both of you, I'll point out that my first Amex was a PRG and I didn't have to wait for the bonus.

Weird stuff happens, but don't look for rock-solid rules to explain it.

Maybe since the two of us experienced the same behavior, and you didn't, your case is the anomaly.