topic Re: Discover Price Protection with Employee Discount? in Credit Cards

Discover Price Protection with Employee Discount?

Anonymous — Sat, 16 Sep 2017 02:41:03 GMT

Hello! I just recently bought an iphone SE with my husbands 25% discount, the original price was $399 and the new price is $349. I called Discover and they didn't seem to think a price protection claim would work because the price on the receipt is still lower than the new advertised price. However, if I were to buy it today I would have paid less because the discount still applies. Has anyone dealt with this scenario before? Were you successful in getting money back?

Re: Discover Price Protection with Employee Discount?

Anonymous — Sat, 16 Sep 2017 04:45:50 GMT

Nope. On their price protection page it clearly states "Also, you cannot submit a claim for a price that’s lower due to employee discounts or a going-out-of-business sale."

Re: Discover Price Protection with Employee Discount?

Anonymous — Sat, 16 Sep 2017 08:07:29 GMT

That's a different scenario - they mean you can't submit a claim for an item that is a lower price than what you paid due to an employee discount. (Or going out of business sale).

Re: Discover Price Protection with Employee Discount?

Anonymous — Sat, 16 Sep 2017 09:02:27 GMT

I don't think you're going to have much luck. They have no way of verifying what you can purchase an item for with an employee discount so they're only going to go off your initial receipt and any 'advertised' price that you submit. An employee discount price isn't advertised so....

Re: Discover Price Protection with Employee Discount?

Anonymous — Sat, 16 Sep 2017 10:27:56 GMT

Yeah, that's what I figured but I thought I would ask here anyway just in case. Oh well!

Re: Discover Price Protection with Employee Discount?

Anonymous — Sat, 16 Sep 2017 10:36:27 GMT

@Anonymous wrote:
Yeah, that's what I figured but I thought I would ask here anyway just in case. Oh well!

You still got a good deal. With the new iPhones coming out the prices in the older ones were sure to go down. Now to make up the difference buy an iPhone X for me and give it to me at 15% discount. Just kidding. Those buggers are going to be expensive and my g/f wants one and so do I. Lots of $ there ;-/

Re: Discover Price Protection with Employee Discount?

Anonymous — Sat, 16 Sep 2017 11:09:08 GMT

Oh I know I'm not complaining!

Re: Discover Price Protection with Employee Discount?

Aahz — Sat, 16 Sep 2017 19:18:53 GMT

@Anonymous wrote:
Nope. On their price protection page it clearly states "Also, you cannot submit a claim for a price that’s lower due to employee discounts or a going-out-of-business sale."

@Anonymous wrote:
That's a different scenario - they mean you can't submit a claim for an item that is a lower price than what you paid due to an employee discount. (Or going out of business sale).

Actually, jimmer is correct. If you look at the actual T&C, as opposed to the publicity focused page jimmer quoted, you will find the following-

The Price Protection program also does not cover any of the following:
Any services including, but not limited to, maintenance or professional advice
Any used, rebuilt, remanufactured or second-hand items
Consumable and perishable items including, but not limited to, food, fuel, oil, household products and cosmetics
Travelers checks, tickets of any kind, jewelry, art objects, negotiable instruments, bullion, rare or precious coins or stamps, antiques, cash or its equivalent
Motorized vehicles and their parts including, but not limited to, boats, airplanes, automobiles, trucks and motorcycles; and their parts and accessories including but not limited to tires and batteries
Floor models, demonstrator models and one-of-a-kind items
Live animals and live plants
Negotiated sales, one-of-a kind sales, cash-only sales
Close-out/liquidation/going-out-of-business sales but only as they relate to a business (not a particular item) going out of business
Employee discounts
Items purchased and/or advertised as price quotes or bids from an Internet auction site
Computer components including but not limited to external and internal hard drives, CPUs, power supplies, batteries, DVDs, video cassettes, CDs, audio cassettes, printed materials, or any other informational and recreational media
Items purchased and/or advertised as buy-one-get-one-free, or where the advertised/purchase price includes free offers or includes a bonus offer
Digital downloads including, but not limited to, music, movies, books, mobile apps and eCertificates
Gift cards
Special discounts offered through a specific retailer membership or rewards program
Price differences involving manufacturer or merchant rebates
Purchase transactions involving refunds, exchanges, trade-ins, layaways, gift cards, or store credits

Re: Discover Price Protection with Employee Discount?

Anonymous — Sun, 17 Sep 2017 03:12:12 GMT

@Anonymous wrote:
That's a different scenario - they mean you can't submit a claim for an item that is a lower price than what you paid due to an employee discount. (Or going out of business sale).

lol. yea. that's what you're wanting to do.

Re: Discover Price Protection with Employee Discount?

wasCB14 — Sun, 17 Sep 2017 03:32:54 GMT

One strategy that can work well is to check online merchants that charge nominally low prices but reveal their extortionate shipping fees during checkout. Those prices are valid for price protection.

I use Citi's automatic searches more often, though.

Re: Discover Price Protection with Employee Discount?

Anonymous — Sun, 17 Sep 2017 03:56:46 GMT

Not the same situation. I didn't buy it at full price and submit an employee discounted price for price protection. That's what their language is referring to.

Re: Discover Price Protection with Employee Discount?

wasCB14 — Sun, 17 Sep 2017 04:49:26 GMT

@Anonymous wrote:
Not the same situation. I didn't buy it at full price and submit an employee discounted price for price protection. That's what their language is referring to.

@Anonymous wrote:
That's a different scenario - they mean you can't submit a claim for an item that is a lower price than what you paid due to an employee discount. (Or going out of business sale).

I don't see how you're coming up with such an interpretation of their intent. If a CSR told you that, the CSR was probably mistaken.

There's not much language about employee discounts in the benefit terms, but that's no reason to favor a nonsensical interpretation over the most logical one.

Re: Discover Price Protection with Employee Discount?

Anonymous — Sun, 17 Sep 2017 23:23:32 GMT

@Anonymous wrote:
Not the same situation. I didn't buy it at full price and submit an employee discounted price for price protection. That's what their language is referring to.

The fact is that you paid $299.25 for a $399 phone which is now priced at $349. Cool!