topic PenFed Credit Card Notifications in Credit Cards

PenFed Credit Card Notifications

Anonymous — Tue, 17 Oct 2017 14:36:33 GMT

Ok. Finally got the PenFed PowerCash Card and activated it. Set up the app on my Android phone and also on my Ipad.

1. I can't find where to activate notfications for purchases, etc. Even on their main webpage, I do not see an option for alerts (sent to email) for credit card purchases. I get, credit card payment due in 10 days, card payment overdue, credit card payment posted. But, not purchases. Am I missing something. Does PenFed not offer alerts for purchases?

2. Also, when I try to enact travel notifications, I'm told that this feAature is not available to new accounts. Huh? So, how long is this supposed to last? Can I not travel with my card?

Anyone that could provide insight would be greatly appreciated.

Re: PenFed Credit Card Notifications

Anonymous — Tue, 17 Oct 2017 15:17:05 GMT

That's weird, when i enable travel notifications, i go to Menu/Tools/Travel Notifications on the app.

For the rest of the notifications go to Menu/Click on the gear on the top left corner/Notifications/Click on the account you want. You should be able to see the check boxes there. When done, click save on the top right corner.

Their website/app are outdated!

Re: PenFed Credit Card Notifications

Anonymous — Tue, 17 Oct 2017 15:28:03 GMT

@Anonymous wrote:
That's weird, when i enable travel notifications, i go to Menu/Tools/Travel Notifications on the app.

For the rest of the notifications go to Menu/Click on the gear on the top left corner/Notifications/Click on the account you want. You should be able to see the check boxes there. When done, click save on the top right corner.

Their website/app are outdated!

Thanks C00mtg. When I go to the menu and notifications the only options are Credit Card payment due in 10 days, credit card payment overdue and credit card payment posted. There is no option for notifications for credit card purchases. Same thing on the website. This is really weird!!!

And when I do travel notifications, it says this service is not available to new members. Please contact Member Services.

So weird. Haven't had this issue with my other three cards. Take that back, when I first got NFCU, they weren't doing purchase notifications on the app. Then, they added purchase notifications to it maybe a month or so later IIRC.

Re: PenFed Credit Card Notifications

Anonymous — Tue, 17 Oct 2017 15:38:59 GMT

It's pretty hard to have real time purchase notifications if your website doesn't even post them in real time, just saying.

Penfed is great for customer service and nothing more. Now that I've re-joined Navy I'm going to call Penfed for the second time and have them close my savings account and overdraft line of credit they left open for me after I closed my checking account.

Re: PenFed Credit Card Notifications

Anonymous — Tue, 17 Oct 2017 15:52:54 GMT

@Anonymous wrote:
It's pretty hard to have real time purchase notifications if your website doesn't even post them in real time, just saying.

Penfed is great for customer service and nothing more. Now that I've re-joined Navy I'm going to call Penfed for the second time and have them close my savings account and overdraft line of credit they left open for me after I closed my checking account.

Agree, i closed my checkings a few months back.

OP, PenFed is known for their glitchy system. You could try to call and maybe their 100 year old IT team can fix that. I won't be surprised if they still use commodore computers

Re: PenFed Credit Card Notifications

Anonymous — Tue, 17 Oct 2017 15:54:22 GMT

@Anonymous wrote:
@Anonymous wrote:
It's pretty hard to have real time purchase notifications if your website doesn't even post them in real time, just saying.

Penfed is great for customer service and nothing more. Now that I've re-joined Navy I'm going to call Penfed for the second time and have them close my savings account and overdraft line of credit they left open for me after I closed my checking account.
Agree, i closed my checkings a few months back.

OP, PenFed is known for their glitchy system. You could try to call and maybe their 100 year old IT team can fix that. I won't be surprised if they still use commodore computers

I'll add that they have some of the friendliest reps I've ever seen, so they have that going for them.

For anyone who doesn't know, they're updating their system and it should be completed by Q2 next year,

Re: PenFed Credit Card Notifications

Anonymous — Tue, 17 Oct 2017 16:22:27 GMT

Thanks MountaindewVoltage and C00mtg. Both of you have provided great info.

Maybe I will call in if the travel notification issue doen't right itself in a few months. Instead, I'll be giving my spend to the Paypal 2% mastercard that I received the same day. I am out of the country alot for work and I can't be limited in where I use my card. Hopefully, it will sort itself out soon.

Also, I'm glad to hear they will be getting updates to their system. Looking forward to that. Come into the 21st Century PenFed.

Re: PenFed Credit Card Notifications

jacetx — Tue, 17 Oct 2017 16:41:19 GMT

@Anonymous wrote:
@Anonymous wrote:
@Anonymous wrote:
It's pretty hard to have real time purchase notifications if your website doesn't even post them in real time, just saying.

Penfed is great for customer service and nothing more. Now that I've re-joined Navy I'm going to call Penfed for the second time and have them close my savings account and overdraft line of credit they left open for me after I closed my checking account.
Agree, i closed my checkings a few months back.

OP, PenFed is known for their glitchy system. You could try to call and maybe their 100 year old IT team can fix that. I won't be surprised if they still use commodore computers
I'll add that they have some of the friendliest reps I've ever seen, so they have that going for them.

For anyone who doesn't know, they're updating their system and it should be completed by Q2 next year,

Even with their system update I'm not going to hold my breath. There is a lot of work that still needs to be done.

- Lack of TouchID on their iPhone and iPad apps (most banks/credit unions have implemented it).

- Can't verify a card in Apple Pay without having to call to activate it (no text/email code option).

- Have to wait 3 days until the Apple Pay activation is completed.

- When opening a checking account you have to fill out a form to get a debit card instead of issuing one automatically which is the norm for most banks/credit unions.

- Travel alerts take 3 days to take effect.

- No alerts for credit cards purchases (push/text/email).

Re: PenFed Credit Card Notifications

Anonymous — Tue, 17 Oct 2017 17:25:33 GMT

OP - I would call if you're planning on traveling soon, I would hate if a transaction gets declined...grrrr lol

Re: PenFed Credit Card Notifications

Anonymous — Tue, 17 Oct 2017 17:48:11 GMT

In PenFed's defense, things seem to be improving, I was only on hold for 25 mins the last time I called.

Re: PenFed Credit Card Notifications

jacetx — Tue, 17 Oct 2017 18:47:29 GMT

@Anonymous wrote:
In PenFed's defense, things seem to be improving, I was only on hold for 25 mins the last time I called.

They are awesome when calling in, always helpful. The APR for their credit products is very competitive and one pull gets used for 30 days I believe. However, being the second largest CU in the US, it's a shame that they are so behind with their tech. Let's see what the new changes bring. Hopefully the credit card/checking push/email/text alerts and more.

Re: PenFed Credit Card Notifications

UpperNwGuy — Tue, 17 Oct 2017 18:57:44 GMT

I've been with PenFed for 30 years, and they're great. They do, however, have some rules for new members, and I suspect they want you to call in with your travel notification for the first few months. For established members, the online travel notifications work about as well as any other financial institution (but don't get me started on that topic, because I don't like how any of my four financial institutions handles travel notifications). As for purchase notifications, they have never had that, but I don't think NFCU has it either. You have to open the app or the website and see the purchases for that day. It isn't like Chase.

Re: PenFed Credit Card Notifications

Anonymous — Tue, 17 Oct 2017 19:05:22 GMT

@Anonymous wrote:
In PenFed's defense, things seem to be improving, I was only on hold for 25 mins the last time I called.

Long wait! similar to US Bank

Re: PenFed Credit Card Notifications

Anonymous — Tue, 17 Oct 2017 21:04:58 GMT

@UpperNwGuy wrote:
I've been with PenFed for 30 years, and they're great. They do, however, have some rules for new members, and I suspect they want you to call in with your travel notification for the first few months. For established members, the online travel notifications work about as well as any other financial institution (but don't get me started on that topic, because I don't like how any of my four financial institutions handles travel notifications). As for purchase notifications, they have never had that, but I don't think NFCU has it either. You have to open the app or the website and see the purchases for that day. It isn't like Chase.

NFCU has real time purchase notifications. I just bought something yesterday and the push notification showed up immediately. NavyFed also has an online banking system that shows the transaction as pending as soon as you insert your card into the reader, unlike Penfed where it takes days to show up. The real kicker with Penfed is when you want to 'immediately' transfer funds from Paypal to your account via debit card and it doesnt show up for three days, whereas I did it with my Schwab debit card and the money showed up instantly.

Navy is also improving their online and app interface as well, so I'm sure they'll be throwing some new features in there.

Re: PenFed Credit Card Notifications

Anonymous — Tue, 17 Oct 2017 22:14:15 GMT

@Anonymous wrote:
@Anonymous wrote:
That's weird, when i enable travel notifications, i go to Menu/Tools/Travel Notifications on the app.

For the rest of the notifications go to Menu/Click on the gear on the top left corner/Notifications/Click on the account you want. You should be able to see the check boxes there. When done, click save on the top right corner.

Their website/app are outdated!
Thanks C00mtg. When I go to the menu and notifications the only options are Credit Card payment due in 10 days, credit card payment overdue and credit card payment posted. There is no option for notifications for credit card purchases. Same thing on the website. This is really weird!!!

And when I do travel notifications, it says this service is not available to new members. Please contact Member Services.

So weird. Haven't had this issue with my other three cards. Take that back, when I first got NFCU, they weren't doing purchase notifications on the app. Then, they added purchase notifications to it maybe a month or so later IIRC.

Last year, when my card was new, I had to call them when I traveled outside the USA. They manually set the notification for me.

Re: PenFed Credit Card Notifications

AverageJoesCredit — Tue, 17 Oct 2017 22:42:47 GMT

Oldman87, a 5 minute wait shaved is a 5 minute waived

Re: PenFed Credit Card Notifications

Anonymous — Tue, 17 Oct 2017 23:09:42 GMT

@Anonymous wrote:
OP - I would call if you're planning on traveling soon, I would hate if a transaction gets declined...grrrr lol

I will give them a call. Thanks! Good to know that they will at least do the travel notification, even if only by phone.

Re: PenFed Credit Card Notifications

Anonymous — Tue, 17 Oct 2017 23:12:34 GMT

@jacetx wrote:
@Anonymous wrote:
In PenFed's defense, things seem to be improving, I was only on hold for 25 mins the last time I called.
They are awesome when calling in, always helpful. The APR for their credit products is very competitive and one pull gets used for 30 days I believe. However, being the second largest CU in the US, it's a shame that they are so behind with their tech. Let's see what the new changes bring. Hopefully the credit card/checking push/email/text alerts and more.

I too am interested to see what the new updates will bring! I will use the card more if it has the notfiication features. As I am abroad alot, I really like having the notifiations. My Discover, Capital One card and NFCU are instaneous. Hope PenFed does the same with its updates.

Re: PenFed Credit Card Notifications

Anonymous — Tue, 17 Oct 2017 23:13:45 GMT

@UpperNwGuy wrote:
I've been with PenFed for 30 years, and they're great. They do, however, have some rules for new members, and I suspect they want you to call in with your travel notification for the first few months. For established members, the online travel notifications work about as well as any other financial institution (but don't get me started on that topic, because I don't like how any of my four financial institutions handles travel notifications). As for purchase notifications, they have never had that, but I don't think NFCU has it either. You have to open the app or the website and see the purchases for that day. It isn't like Chase.

Thanks for the info re: the manual travel notifications. I will call in.

Re: PenFed Credit Card Notifications

Anonymous — Tue, 17 Oct 2017 23:15:21 GMT

Thanks Justagirl! I will definitely call in!

AJC--Loving that wit! Missed it while I was hiding in the garden.