topic Re: No bonus category points for me in Credit Cards

No bonus category points for me

sunkissed — Sat, 21 Oct 2017 11:16:26 GMT

First world problem:

I picked up a virtual cart full of items at Nordstrom Rack, which is listed by Chase as a “department store” for Freedom quarter 4 2017 bonus category.

https://creditcards.chase.com/freedom/merchants

I did not receive any bonus points for my purchase. Thinking it must be an oversight or glitch, I sent a secure message. Chase told me my transaction wasn’t eligible. I replied back that Nordstrom Rack is expressly listed, so my purchase should be eligible – attaching the email order confirmation. Chase still refuses to award bonus points for my purchase.

I understand that sometimes a transaction will code differently than I expect, so it may not fit into a bonus category. Amex is extremely narrow in its treatment of grocery stores. I also know one needs to read the fine print to make note of any exclusions listed. But come on, Nordstrom and Nordstrom Rack is listed in multiple locations on their website as department stores.

Rant over.

Re: No bonus category points for me

pizza1 — Sat, 21 Oct 2017 12:47:11 GMT

wow..The Rack is clearly a department store, and defined as one too. I would have returned the items, and re-bought them again with another card, and let one of my other cards get the swipe, and me some sort of rewards for the purchase ,if thats how they want to play.

Re: No bonus category points for me

sunkissed — Sat, 21 Oct 2017 12:48:45 GMT

@pizza1 wrote:
wow..The Rack is clearly a department store, and defined as one too. I would have returned the items, and re-bought them again with another card, and let one of my other cards get the swipe, and me some sort of rewards for the purchase ,if thats how they want to play.

I am seriously considering returning and re-buying. It's nice knowing someone else thinks it's a valid option too. Thanks Pizza!

Re: No bonus category points for me

Meanmchine — Sat, 21 Oct 2017 12:51:27 GMT

Goodby Chase, Hello Amex

Re: No bonus category points for me

Anonymous — Sat, 21 Oct 2017 12:55:00 GMT

@sunkissed wrote:
First world problem:
I picked up a virtual cart full of items at Nordstrom Rack, which is listed by Chase as a “department store” for Freedom quarter 4 2017 bonus category.
https://creditcards.chase.com/freedom/merchants
I did not receive any bonus points for my purchase. Thinking it must be an oversight or glitch, I sent a secure message. Chase told me my transaction wasn’t eligible. I replied back that Nordstrom Rack is expressly listed, so my purchase should be eligible – attaching the email order confirmation. Chase still refuses to award bonus points for my purchase.

I understand that sometimes a transaction will code differently than I expect, so it may not fit into a bonus category. Amex is extremely narrow in its treatment of grocery stores. I also know one needs to read the fine print to make note of any exclusions listed. But come on, Nordstrom and Nordstrom Rack is listed in multiple locations on their website as department stores.

Rant over.

How does it show on your account as being coded? Don’t give up yet. I had an unrelated issue with Chase where they wouldn’t credit the $300 travel credit on the Ritz card for the purchase of a United’s lounge year membership. Even though it was specifically listed as one of the eligible items to be reimbursed, the first two people that I dealt with via SM stated that it wasn’t eligible (and even listed it as one of the items to be reimbursed in their reply). Finally got someone with half a brain on the 3rd attempt and they reimbursed the purchase. If the transaction was coded properly I would keep on trying.

Re: No bonus category points for me

simplynoir — Sat, 21 Oct 2017 12:53:52 GMT

I'm actually amazed Chase wasn't willing to work with you on that considering all the evidence you provided. Yeesh.

Re: No bonus category points for me

Anonymous — Sat, 21 Oct 2017 12:56:16 GMT

@sunkissed wrote:
@pizza1 wrote:
wow..The Rack is clearly a department store, and defined as one too. I would have returned the items, and re-bought them again with another card, and let one of my other cards get the swipe, and me some sort of rewards for the purchase ,if thats how they want to play.
I am seriously considering returning and re-buying. It's nice knowing someone else thinks it's a valid option too. Thanks Pizza!

When it comes to shopping. @pizza1 is a professional

Re: No bonus category points for me

pizza1 — Sat, 21 Oct 2017 12:56:50 GMT

@sunkissed wrote:
@pizza1 wrote:
wow..The Rack is clearly a department store, and defined as one too. I would have returned the items, and re-bought them again with another card, and let one of my other cards get the swipe, and me some sort of rewards for the purchase ,if thats how they want to play.
I am seriously considering returning and re-buying. It's nice knowing someone else thinks it's a valid option too. Thanks Pizza!

Sure, lol! Sometimes, my way isnt always the best way, because I can be a little hot headed at times, but c'mon....the Rack?? Its Nordstrom's clearance center...aka...department store. Thats a bit irritating.

Re: No bonus category points for me

pizza1 — Sat, 21 Oct 2017 13:00:37 GMT

@Anonymous wrote:
@sunkissed wrote:
@pizza1 wrote:
wow..The Rack is clearly a department store, and defined as one too. I would have returned the items, and re-bought them again with another card, and let one of my other cards get the swipe, and me some sort of rewards for the purchase ,if thats how they want to play.
I am seriously considering returning and re-buying. It's nice knowing someone else thinks it's a valid option too. Thanks Pizza!
When it comes to shopping. @pizza1 is a professional

LOLOL!! HA! Thanks for the laugh first thing this lovely Saturday morning @Anonymous... Speaking of..heading to Nords this morning, heheheh

Re: No bonus category points for me

simplynoir — Sat, 21 Oct 2017 13:02:56 GMT

@pizza1 wrote:
@sunkissed wrote:
@pizza1 wrote:
wow..The Rack is clearly a department store, and defined as one too. I would have returned the items, and re-bought them again with another card, and let one of my other cards get the swipe, and me some sort of rewards for the purchase ,if thats how they want to play.
I am seriously considering returning and re-buying. It's nice knowing someone else thinks it's a valid option too. Thanks Pizza!
Sure, lol! Sometimes, my way isnt always the best way, because I can be a little hot headed at times, but c'mon....the Rack?? Its Nordstrom's clearance center...aka...department store. Thats a bit irritating.

Exactly. It's like walking into IHOP to eat and later have them tell you you can't have the rewards because it's not coded as a restaurant.

Re: No bonus category points for me

pizza1 — Sat, 21 Oct 2017 13:06:52 GMT

@Anonymous wrote:
@sunkissed wrote:
First world problem:
I picked up a virtual cart full of items at Nordstrom Rack, which is listed by Chase as a “department store” for Freedom quarter 4 2017 bonus category.
https://creditcards.chase.com/freedom/merchants
I did not receive any bonus points for my purchase. Thinking it must be an oversight or glitch, I sent a secure message. Chase told me my transaction wasn’t eligible. I replied back that Nordstrom Rack is expressly listed, so my purchase should be eligible – attaching the email order confirmation. Chase still refuses to award bonus points for my purchase.

I understand that sometimes a transaction will code differently than I expect, so it may not fit into a bonus category. Amex is extremely narrow in its treatment of grocery stores. I also know one needs to read the fine print to make note of any exclusions listed. But come on, Nordstrom and Nordstrom Rack is listed in multiple locations on their website as department stores.

Rant over.
How does it show on your account as being coded? Don’t give up yet. I had an unrelated issue with Chase where they wouldn’t credit the $300 travel credit on the Ritz card for the purchase of a United’s lounge year membership. Even though it was specifically listed as one of the eligible items to be reimbursed, the first two people that I dealt with via SM stated that it wasn’t eligible (and even listed it as one of the items to be reimbursed in their reply). Finally got someone with half a brain on the 3rd attempt and they reimbursed the purchase. If the transaction was coded properly I would keep on trying.

@Anonymous, see thats just too much work for me to have to do to get rewards. Im an instant gratification type person, and if the rewards werent there, and I had to beg twice, I can guarantee Im not wasting my time on a third try. Though my third SM to them might have been I was returning the purchase, and buying it back with another card whom would make good on the rewards as stated, LOL..

Re: No bonus category points for me

sunkissed — Sat, 21 Oct 2017 13:19:10 GMT

@Anonymous wrote:
@sunkissed wrote:
First world problem:
I picked up a virtual cart full of items at Nordstrom Rack, which is listed by Chase as a “department store” for Freedom quarter 4 2017 bonus category.
https://creditcards.chase.com/freedom/merchants
I did not receive any bonus points for my purchase. Thinking it must be an oversight or glitch, I sent a secure message. Chase told me my transaction wasn’t eligible. I replied back that Nordstrom Rack is expressly listed, so my purchase should be eligible – attaching the email order confirmation. Chase still refuses to award bonus points for my purchase.

I understand that sometimes a transaction will code differently than I expect, so it may not fit into a bonus category. Amex is extremely narrow in its treatment of grocery stores. I also know one needs to read the fine print to make note of any exclusions listed. But come on, Nordstrom and Nordstrom Rack is listed in multiple locations on their website as department stores.

Rant over.
How does it show on your account as being coded? Don’t give up yet. I had an unrelated issue with Chase where they wouldn’t credit the $300 travel credit on the Ritz card for the purchase of a United’s lounge year membership. Even though it was specifically listed as one of the eligible items to be reimbursed, the first two people that I dealt with via SM stated that it wasn’t eligible (and even listed it as one of the items to be reimbursed in their reply). Finally got someone with half a brain on the 3rd attempt and they reimbursed the purchase. If the transaction was coded properly I would keep on trying.

Transaction shows as: HAUTLK RACK8885478438

Which I thought could be part of the problem, so I did include my order confirmation also.

Re: No bonus category points for me

Anonymous — Sat, 21 Oct 2017 17:58:15 GMT

@Meanmchine wrote:
Goodby Chase, Hello Amex

My Amex purchase at Nordstrom (not the rack) didn't get registered as a Department store bonus either.

Re: No bonus category points for me

sunkissed — Sat, 21 Oct 2017 18:53:22 GMT

@Anonymous wrote:
@Meanmchine wrote:
Goodby Chase, Hello Amex
My Amex purchase at Nordstrom (not the rack) didn't get registered as a Department store bonus either.

That's unacceptable! Amex has disappointed me a few times too. And it takes forever to verify because they're so slow to post point/cashback.