topic Re: Chase Account Review in Credit Cards

UPDATE Chase Account Review I SURVIVED

texasman07 — Fri, 03 Nov 2017 16:44:07 GMT

Geez.......
Background:
780-790 FICO score across all 3
I have less than 1% UTL, no baddies, tons of INQ on EXP and EQ.
about 190,000$ of credit
Anual Income Over 100K
 
The following chase cards are in my wallet, all have a 0 balance:
United Club 20K
Freedom 2.5K
Southwest Premier 7k
Marriott 11k
Hyatt 9K
AAPR 500.00$
CSP 5k
Amazon 3500
and RITZ 9k
 
I applied for the Ritz card last month and this is where it started.  I got the card mid October and tried using it at the airport, I got declined.  I thought it was because it was my first purchase and it was at an airport.  Little did I know earlier that morning, my Amazon purchase was declined on my Amazon card.  I called in and Ritz said it was due to the purchase at the airport and they cleared the card for use.  No problems, until the next week on my trip I used my United Club, same issue, airport, blah blah blah, cleard the card and it was fine.  Following week, used my freedom, this time I was told that my name didnt match my SSN and they flagged it for fraud. Last year I got married and changed both my middle and last name, I sent them all the paper work and the CSR said no problem and cleared the card for use.  Now last week, I used my AARP card, DECLINED.  CSR stated it was flagged for fraud, and cleared the card.   Today, I take out my Southwest card at Safeway, Declined!  Something different this time when I called, my account is "Under Review" since the 24th of October and will take 10 days. What??? I called back and got the same answer however I asked the CSR to check my cards and tell me which ones-The ones that are okay are Freedom, Ritz, United and AARP, all the others are blocked until the review is complete. I dont understand how this is happening? 2 things have changed, and actually for the better, I paid off ALL but 1,000 of credit card debt which brought my score up 80 points. Paid off all student loan debt as well.....2). I added about 8-10 INQ as I was shopping around for new cards because I closed all my SYNCH BANK cards except for Paypal MC.  I have a feeling this started with my Ritz approval but it is just a guess, my accounts are still active and I am not locked out of the online portal and I called the automated number on my active cards and it gives me the balance, limit, etc, on the inactive it wants to transfer me.  At the end of the day, i dont need the cards as I have 4 Citi cards with great limits and 5 Amex's, along with Discover and BOA.  The only approval after Ritz I got last week, before the 24th and it was for Macy's Amex.  OMG I dont know if this is bad or good or what?

Re: Chase Account Review

simplynoir — Mon, 30 Oct 2017 21:53:17 GMT

Wondering if the name change had more to do with it than anything else and Chase dropped the ball on that one. Because other than that I don't see anything wrong with your situation unless I'm missing something.

Re: Chase Account Review

RadioRob — Mon, 30 Oct 2017 22:14:43 GMT

Remember... there is more going on than what you typically are involved with personally. With the recent Equifax data breach, banks are struggling with the reality that comes from all of that personal information about customers being out in the wild now. It's a risk group's worst nightmare realized.

At the same time, they're dealing with an increase in fraud attempts along with different vectors of attacks being used by fraudsters.

This is causing organizations sometimes to be a bit gunshy on transactions, especially when they don't have an established history or pattern to match it against or in the case where you might deviate from what you do normally.

Re: Chase Account Review

texasman07 — Mon, 30 Oct 2017 22:18:04 GMT

One CSR did state that my pattern of spending was different but she cleared it. Now my remaining accounts are unable to be viewed by the CSR is fraud. She stated she would try another “system” and that one could not be accessed either

Re: Chase Account Review

Anonymous — Mon, 30 Oct 2017 22:34:21 GMT

Very annoying!!! and it didn't happen to me. I hope you get it resolved soon. I'm going to guess is between your name change and data breach. I don't think the "pattern" has anything to do with it...I mean, who travels to the same exact airport, same restaurant, store etc? This remind me of my bad experience with my AMEX Platinum in Spain, declines are just embarrassing, period!

Re: Chase Account Review

texasman07 — Mon, 30 Oct 2017 22:36:49 GMT

Thanks I travel every week for work and use my personal cards just for food, for me as we get per diem so I don’t think it’s that but strange that half my accounts work

Re: Chase Account Review

Loquat — Mon, 30 Oct 2017 22:43:28 GMT

Interesting. I posted some time ago about a co-worker having this exact same issue with his Chase cards...and it all started about a week after he applied for the Ritz (approved for $10k). At first they were telling him that it was fraud system catching his charges and initially they were clearing them when he called in. About a week or so later they locked his Ritz, Southwest, IHG, and Amazon for "review". Two weeks pass and the end result was they closed all of his account because they said he had too much credit, too many recently open accounts, and to many inquiries. He tried to get them reinstated with no luck. His utilization wasn't very high and he wasn't carrying much of a balance either.

If you look through the forum, back around April/May of this year is when a few threads of such started popping up. Hopefully all is well when they finish their "review" of your accounts. Chase can be interesting sometimes...good luck to you!

Re: Chase Account Review

AverageJoesCredit — Mon, 30 Oct 2017 22:44:42 GMT

Sorry to hear this but with fraud rampant its getting harder to tell whats fraud whats not. Thats alot of cards to have with 1 lender , just hope they can resolve this, thats quite a few cards to lose if something goes wrong.

Re: Chase Account Review

texasman07 — Mon, 30 Oct 2017 22:50:16 GMT

Honestly I would take a hit with all the CL available with Chase but reality I have more than enough . With Citi alone I have 30k, Discover is at 7k , Amex is 10k with also a NPSL Card , and others . Plus I have no debt, just got a new jeep and paid cash. At the end of the day all is well but more so I am annoyed than anything .

Re: Chase Account Review

texasman07 — Mon, 30 Oct 2017 23:00:53 GMT

The CSR did say today about the Equ data breach and they have been seeing more of these .

Re: Chase Account Review

Anonymous — Mon, 30 Oct 2017 23:09:24 GMT

@Loquat wrote:
Two weeks pass and the end result was they closed all of his account because they said he had too much credit, too many recently open accounts, and to many inquiries.

Yikes, that makes me a bit nervous. I've now got 6 cards with Chase. The latest, an AARP, they seemed to give me reluctantly (not instantly approved, only a $500 limit). They did send a letter stating that I could move or consolidate credit lines to increase the limit on the AARP, which I had already done even before the card showed up in my mailbox. I think I've about tapped Chase out. I've been a cardholder for 24 years though, and their sign-up bonuses have made an upcoming trip to Disney possible, so I have a soft spot for them. I need to tread carefully it seems.

Re: Chase Account Review

Anonymous — Mon, 30 Oct 2017 23:23:19 GMT

Sucks -- it's happened to others.

The worst part about it for many is that they lost all their banked rewards points and were unable to transfer them out. Not sure if you have any points banked but if so, transfer them ASAP if you can, just in case.

Some threads on it, more than a few mentioning the Ritz was the most recent acquisition!:

One of the "other forums" that talks a lot about Chase closures always asks these questions:

Did you transfer UR points to someone with a different address? Different last name?
Did you sell UR points to someone?
Approximately what percentage of your charges earned less than 5x points in the past 12 months?
Did a Chase or non-Chase bank recently close one of your credit cards?
Are you using up a large percentage of your credit line on all Chase and non-Chase credit cards?
Is your total credit line with Chase much higher than with other banks?
Did you apply for many credit cards or other forms of credit in the past 2 months? ("Many" may be hard to define.)
If you have a Chase checking account how much did you typically deposit in money orders per month, if any?
Did you recently start spending a lot more with Chase than in typical months?
Is your monthly balance frequently close to your credit limit?
Approximately what percentage of spending was on gift cards this year?
How much of your bill do you typically pay using WM or KMart bill payment if any?
Do you have a Chase mortgage or other account that might be profitable to Chase?
Has your credit score or credit profile changed recently? As in: significantly more debt, more open credit lines, or a large drop in your credit score?

Not sure if any of those pertain to you, but that's some of the frequent reasoning for Chase manual reviews (and closures).

Hopefully your review comes out positive -- you have a high FICO score, low utilization, long age of account history, etc!

Report back!

Re: Chase Account Review

Loquat — Mon, 30 Oct 2017 23:26:54 GMT

If memory serves me right. It seems like back in April/May the folks having issues were those who had recently app’d for the Ritz card. Does the Ritz card undergo some other type of underwriting that other Chase cards. I just find it interesting the the few that I can remember, one of the common denominators were they all seem to had been targeted after apping for the Ritz card.

But it then again, it could have just been a coincidence. Who knows with Chase.

Re: Chase Account Review

Anonymous — Tue, 31 Oct 2017 14:12:28 GMT

It looks like this is going to be a pattern from what I'm reading...if you have xx amount of chase cards and xx amount of CL with them and apply for Ritz, expect this review. I forgot the user name of someone here who had well over $100k on Chase CL and a least 8 or 9 cards. Anyone remembers? Would be nice to find him and ask if he had this experience...the name was something about a pilot. Someone was bad mouthing him because he had most of his credit with Chase, so he probably changed his user name.

Re: Chase Account Review- Update

texasman07 — Wed, 01 Nov 2017 00:33:56 GMT

Hey Ghouls! Happy Halloween and her is an update, not sure if this is good or bad. The following accounts I called the regular bot # and before my accounts would go straight to “ Please wait while we transfer your call”. The following accounts went straight to balance, credit limit, etc:

Freedom

United

Amazon (previously blocked)

AARP

Hyatt (previously blocked)

The following accounts transfer me without any information:

Southwest

Marriott

CSP

Ritz (Previously not blocked and now is blocked)

I am not sure what this is but it seems to be getting better, thoughts?

Re: Chase Account Review

texasman07 — Wed, 01 Nov 2017 00:41:43 GMT

@Anonymous wrote:
Sucks -- it's happened to others.

The worst part about it for many is that they lost all their banked rewards points and were unable to transfer them out. Not sure if you have any points banked but if so, transfer them ASAP if you can, just in case.

Some threads on it, more than a few mentioning the Ritz was the most recent acquisition!:

http://ficoforums.myfico.com/t5/Credit-Cards/NEW-AND-FINAL-UPDATE-Chase-closed-out-all-of-my-cards-with-them/td-p/3754030
http://ficoforums.myfico.com/t5/Credit-Cards/HERE-IT-COMES-CHASE-Froze-my-RITZ-Under-Review/td-p/4460671
http://ficoforums.myfico.com/t5/Credit-Cards/Chase-closing-accounts/td-p/4925536
http://ficoforums.myfico.com/t5/Credit-Cards/CHASE-CLOSED-ALL-MY-CC-ACCOUNTS/td-p/4736409
http://ficoforums.myfico.com/t5/Credit-Cards/Chase-closed-ALL-my-credit-card-accounts-and-my-GFs/td-p/3878141
Probably not pertinent: http://ficoforums.myfico.com/t5/Credit-Cards/Chase-closed-my-Marriott-Rewards-card-who-will-most-likely/td-p/3607259
Also probably nito pertinent: http://ficoforums.myfico.com/t5/Credit-Card-Applications/Chase-closed-all-my-cards-when-can-I-reapply-for-another-Chase/td-p/4855390
One of the "other forums" that talks a lot about Chase closures always asks these questions:

Did you transfer UR points to someone with a different address? Different last name?
Did you sell UR points to someone?
Approximately what percentage of your charges earned less than 5x points in the past 12 months?
Did a Chase or non-Chase bank recently close one of your credit cards?
Are you using up a large percentage of your credit line on all Chase and non-Chase credit cards?
Is your total credit line with Chase much higher than with other banks?
Did you apply for many credit cards or other forms of credit in the past 2 months? ("Many" may be hard to define.)
If you have a Chase checking account how much did you typically deposit in money orders per month, if any?
Did you recently start spending a lot more with Chase than in typical months?
Is your monthly balance frequently close to your credit limit?
Approximately what percentage of spending was on gift cards this year?
How much of your bill do you typically pay using WM or KMart bill payment if any?
Do you have a Chase mortgage or other account that might be profitable to Chase?
Has your credit score or credit profile changed recently? As in: significantly more debt, more open credit lines, or a large drop in your credit score?
Not sure if any of those pertain to you, but that's some of the frequent reasoning for Chase manual reviews (and closures).

Hopefully your review comes out positive -- you have a high FICO score, low utilization, long age of account history, etc!

Report back!

Did you transfer UR points to someone with a different address? Different last name? NO
Did you sell UR points to someone? NO
Approximately what percentage of your charges earned less than 5x points in the past 12 months? Quite a few, I didn’t keep track of categories
Did a Chase or non-Chase bank recently close one of your credit cards?NO
Are you using up a large percentage of your credit line on all Chase and non-Chase credit cards? NO I have less than 1% UTL
Is your total credit line with Chase much higher than with other banks? YES
Did you apply for many credit cards or other forms of credit in the past 2 months? ("Many" may be hard to define.) YES 8-10 but only 1 approval
If you have a Chase checking account how much did you typically deposit in money orders per month, if any? NO checking account with Chase
Did you recently start spending a lot more with Chase than in typical months? No same as usual
Is your monthly balance frequently close to your credit limit? No never
Approximately what percentage of spending was on gift cards this year? None
How much of your bill do you typically pay using WM or KMart bill payment if any? Don’t shop at either stores
Do you have a Chase mortgage or other account that might be profitable to Chase? NO
Has your credit score or credit profile changed recently? As in: significantly more debt, more open credit lines, or a large drop in your credit score? NO paid off all debt including student loan debt. Have only 1,000 currently reporting

Re: Chase Account Review

texasman07 — Fri, 03 Nov 2017 16:43:29 GMT

I made it !!! All is good with my accounts !! Turns out there was a glitch and some of my accounts were unblocked and some blocked . I called several times today as this date was given to me by previous CSRs. I finally got a call back from a supervisor, she asked me why so many new accounts on my CR and I said I closed all my SYNCh accounts because high APR and opened a few more to take advantage of lower apr due to my increase in FICO scores . She said “I see you closed accounts so this makes sense”. Very nice lady , !!! You too can survive if this happens to you.!!

Re: Chase Account Review

texasman07 — Fri, 03 Nov 2017 16:48:12 GMT

To clarify she said if you have a certain amount of cards with us you will get a account review across all your cards. If you get an account review all cards are blocked until the review is over . My cards passed the review but didn’t release all my cards .

Re: Chase Account Review

Anonymous — Fri, 03 Nov 2017 20:19:22 GMT

@texasman07 wrote:
To clarify she said if you have a certain amount of cards with us you will get a account review across all your cards. If you get an account review all cards are blocked until the review is over . My cards passed the review but didn’t release all my cards .

Possibly, but a good rule is to never take this sort of thing at face value. Security/fraud procedures are not so casually revealed, so while number of Chase cards may well be a factor, there are almost certainly other triggers as well.

But glad you got through it unscathed.

Re: Chase Account Review

texasman07 — Fri, 03 Nov 2017 20:22:49 GMT

Yes exactly! I actually thanked her and Chase Bank and said that I appreciated the look out for any fraud . To say about my experience, the chase CSRs were extremely nice 👍