topic Re: Cap One .... IS There a EO Email Still? in Credit Cards

Cap One .... IS There a EO Email Still?

forwardprogression — Mon, 18 Dec 2017 21:46:42 GMT

I have been searchin old threads and cannot find any EO Email for Cap One, I would like a manual review been with them a year and a half or more and still nothing with that luvv or no luv button. Help Please

Re: Cap One .... IS There a EO Email Still?

Anonymous — Mon, 18 Dec 2017 22:07:40 GMT

The public EO contacts are no longer valid because they were abused by folks. Anyone who has an EO contact now likely isn't sharing it anymore since if they're Capital One customers themselves, they don't want another avenue closed.

You've been with them a year and a half but you didn't share any data points. What are your FICO 8 scores now versus then? Did you ever go overlimit or have a payment returned? Every pay late even by 1 day?

Re: Cap One .... IS There a EO Email Still?

kdm31091 — Mon, 18 Dec 2017 22:09:15 GMT

You can find it via Google, to be honest, it's not worth your time. They do not do manual reviews for CLIs or new account approvals anymore. Whatever the computer decides is what you get, and that's all.

You can email and they will call you back; the phone number was shut off due to abuse. Like I said, though, they don't entertain CLI requests anymore so there's not much point in contacting them.

Re: Cap One .... IS There a EO Email Still?

forwardprogression — Mon, 18 Dec 2017 22:32:47 GMT

I do have one late pay from back in February, the rep put in a request to have it removed so she said I actually still see it, at the time it was a family first matter a few of my immediate family members passed all back to back, so now I am out of depression and trying to clean up my neglected credit! What a chore, I have NFCU and another card I just really wanted to do something with that poor SL I have with Cap. ... Thanks

Re: Cap One .... IS There a EO Email Still?

forwardprogression — Mon, 18 Dec 2017 22:33:29 GMT

I see ... that is what happens when its too easy to access huh, lol. Well thanks for the info.

Re: Cap One .... IS There a EO Email Still?

Adkins — Mon, 18 Dec 2017 22:36:46 GMT

@forwardprogression wrote:
I do have one late pay from back in February, the rep put in a request to have it removed so she said I actually still see it, at the time it was a family first matter a few of my immediate family members passed all back to back, so now I am out of depression and trying to clean up my neglected credit! What a chore, I have NFCU and another card I just really wanted to do something with that poor SL I have with Cap. ... Thanks

I'm sorry for your losses, that's really rough to lose family members close together.

If that's your first card with capital one and you got it with either ok or so-so FICO scores, the card could very well be "bucketed" in a lower limit and not eligibile for increase above a certain amount. What was your SL and FICO score at the time you got approved for the card?

Re: Cap One .... IS There a EO Email Still?

Anonymous — Mon, 18 Dec 2017 22:40:51 GMT

@forwardprogression wrote:
I do have one late pay from back in February, the rep put in a request to have it removed so she said I actually still see it, at the time it was a family first matter a few of my immediate family members passed all back to back, so now I am out of depression and trying to clean up my neglected credit! What a chore, I have NFCU and another card I just really wanted to do something with that poor SL I have with Cap. ... Thanks

This is why I asked. And this is why you're stuck. Because even if the rep "removes" it, it's still considered a MAJOR derogatory for the bank -- some folks have witnesses account stagnancy for 1-2 years after that late payment was made. Keep in mind that just because it's not on your reports, it doesn't mean the original lender forgot about it.

I would definitely take it as a lesson that even if you're not charged fees or get fees reversed, paying late can have drastic long term effects on an account.

You are better off just applying for a new Capital One card (prequalification page) if you want to give up the inquiries and new account aging concern (both temporary) -- most people stuck with a low limit card end up getting a way higher limit apping for a new one.

Re: Cap One .... IS There a EO Email Still?

Anonymous — Tue, 19 Dec 2017 01:11:39 GMT

@forwardprogression wrote:
I have been searchin old threads and cannot find any EO Email for Cap One, I would like a manual review been with them a year and a half or more and still nothing with that luvv or no luv button. Help Please

Sorry in advance for the negativity however...

You should just quit and potentially close your account. I have been working with the EO for 2 months now (for the third time) and was finally approved for a manual review... and yes a real human looked at my situation and STILL denied me for a bunch of bs reasons. I am done with them, they do not care about you or any of their customers in fact. You can easily find many cases of this happening. They will not help you, do not waste your time.

I have had my account for 3 and a half years and i am still at my starting 500 limit. My credit is good and squeaky clean and my utilization is great. There is no reason to not give me another 500 dollars at minimum. The first two attempts they wanted me to play spend and utilization games with my card to try to trick the system. Really?

I am sure in the eyes of another lender you would be more than worthy, dont think that little blemishes on your report negates getting zip for 18+ months.

Move on to a better bank, discover, amex, bofa, citi, chase, really anything is better.

Re: Cap One .... IS There a EO Email Still?

Anonymous — Tue, 19 Dec 2017 14:34:30 GMT

Ragequitting lenders is insane to me.

Capital One gives people with horrifying credit and repeated offenders second and third chances. Without them, many rebuilders would be forced to pay huge annual or monthly fees to predatory lenders.

What the previous poster isn't disclosing is what their FICO score was when they got in with Capital One and the $500 limit. If you read my "ABS" article I posted to this forum, you will 100% understand WHY Capital One won't and even CAN'T raise your limit from your subprime credit days.

To ragequit a bank over nonsense like this shows that the bank themselves are excited to see you go. Buh-bye, don't bother the EO office anymore with trite complaints.

I would never call the EO over a credit limit because I understand how credit limits are decided in the beginning. If you want a bigger Capital One credit limit and your scores have improved significantly, apply for a new card, they'll give you a way higher limit. Because they use ABS to fund credit limits, they aren't legally allowed to just throw credit limit increases at folks who had originally applied with poor credit.

Re: Cap One .... IS There a EO Email Still?

kdm31091 — Tue, 19 Dec 2017 14:50:51 GMT

People need to step back, too, and realize that many of Capital One's cards are for starting out and/or rebuilding. You are never going to see huge limits on these accounts, whether you get a manual review or not. It's just not designed that way. The accounts have a certain purpose. High limits aren't really the purpose.

If you want a higher limit and your credit has improved significantly, it's much more efficient to apply for a higher tier card vs pulling teeth and begging for a higher limit on an account that isn't designed for a high limit.

Finally, even for those who have gotten a manual review in the past from the EO, the results have been pretty small. People have fought tooth and nail and ended up with tiny increases or 1-2% APR reductions. Is it really worth it? Just apply for a new account, either with Capital One or elsewhere.

It's not that Capital One doesn't care about their customers. It's that the EO isn't a magic wand to make your account into something it's not designed to be.

Re: Cap One .... IS There a EO Email Still?

Anonymous — Tue, 19 Dec 2017 14:58:37 GMT

@kdm31091 wrote:

Finally, even for those who have gotten a manual review in the past from the EO, the results have been pretty small. People have fought tooth and nail and ended up with tiny increases or 1-2% APR reductions. Is it really worth it? Just apply for a new account, either with Capital One or elsewhere.

It amazes me, really. What an absolutely amazing waste of time for the customer and the EO.

If you have junk credit, Capital One is a godsend. If you burned Capital One before, they forgive, multiple times, and quickly.

To get angry at a lender who risked their own money AND worked hard to find investors to take a risk on you is ridiculous to me. The fact is, Capital One likely has no legal recourse to giving CLIs on certain accounts that may be contractually obligated to the investors who backed those limits.

I invest in ABS and I would be hella angry if the bank reduced my profits on folks I invested in. If my contract on a tranch is for 5 years, then I want that full 5 years. Sure, customers are welcome to close accounts (part of my contract) but they shouldn't be allowed to jump tranches just because they gamed their FICO scores... So if I'm risking my money on someone who once had a 500 FICO score, I'd prefer to extract the full value out of them, and they really should be THANKFUL I'm risking part of my retirement fund to give them a second chance.

Capital One Lending is just a middle man between credit seekers and investors. They don't actually get to dictate credit limits in those contractual obligations, regardless of what your FICO score is. If your score is better, app a new card and jump tranches.

Re: Cap One .... IS There a EO Email Still?

Anonymous — Tue, 19 Dec 2017 16:00:51 GMT

Not sure why a lot of people hate on Cap1. I started with a score of 490 straight out of BK 7 in with a discharge in June.

Cap1 gave me a QS1 before i was discharged and gave me a Platinum two weeks after discharge. I then got a Cap1 backed card with Kohls. Infact, Cap1 are the only ones who gave me a second chance (didnt want to touch credit one). Because of them i now have scores of 620 and rising. I will never hate on them even when me credit score is above 700 and they still refuse to give me a CLI, as previously mentioned go app for a higher tier card. Not sure why there seems to be a sense of CLI entitlement sometimes, lower tier CAP1 cards are for rebuilding not for high credit limits.

Re: Cap One .... IS There a EO Email Still?

Anonymous — Tue, 19 Dec 2017 16:07:45 GMT

@Anonymous wrote:
Not sure why a lot of people hate on Cap1. I started with a score of 490 straight out of BK 7 in with a discharge in June.
Cap1 gave me a QS1 before i was discharged and gave me a Platinum two weeks after discharge. I then got a Cap1 backed card with Kohls. Infact, Cap1 are the only ones who gave me a second chance (didnt want to touch credit one). Because of them i now have scores of 620 and rising. I will never hate on them even when me credit score is above 700 and they still refuse to give me a CLI, as previously mentioned go app for a higher tier card. Not sure why there seems to be a sense of CLI entitlement sometimes, lower tier CAP1 cards are for rebuilding not for high credit limits.

Just a small correction: Capital One didn't give you that credit limit, they brokered that limit for you because investors were willing to finance you and Capital One was the middle man putting us with the investors.

Demanding more CLI on a card that was originated by investors is like going to your mortgage lender and saying "Hey, my credit score is so much better than when I got this mortgage here, I demand you lower my interest rate!!!!!!!!! FOR FREE!!!!!!!"

Life doesn't work that way. Your mortgage lender's EO would also give you the finger.

Re: Cap One .... IS There a EO Email Still?

Anonymous — Tue, 19 Dec 2017 20:07:01 GMT

Oh boy apologies to everyone that took my comment so personally, I did not mean to upset or offend anyone.

Obviously, my experience has been different than others.

However, I think the point is being overlooked here.

and "Ragequitting" is certainly not what I would call it.

Capital One is a bank like all other banks (they are nothing special) and can set up its systems to either take care of their customers or not.

I did not ask for anything crazy. Just for the account to grow like every other account at every other bank. Normal.

In fact I asked for 500 dollars more, and agreed to partial if they couldnt even do that.

You're probably wondering, why bother? But it's the principle of the matter.

If the account is going to "graduate" from secured then it should fall into the normal jurisdictions of other cards. Like lots of other banks.

The fact is that the banks that have this system are far and few in between.

This is not how they HAVE to operate. They choose to, and I choose to not use them. Simple as that. I did not close the account either.

Also I am a believer in the first amendment and would like to publically voice my opinion of them so that others are aware.
Furthermore, Capital One is not the only lender that helps rebuild credit.

Many people are frustrated with the service of Capital One and if people speak out then maybe they will change things.. that or lose business.

FInal thought, it is absurd that it is recommended to apply for a new account. You should not have to open multiple accounts to get what you deserve. Its a shame that people just say "that's how it is, suck it up." I feel its wrong and I will stand for what I believe in.

Re: Cap One .... IS There a EO Email Still?

Anonymous — Tue, 19 Dec 2017 20:05:27 GMT

@Anonymous wrote:
Oh boy apologies to everyone that took my comment so personally, I did not mean to upset or offend anyone.
Obviously, my experience has been different than others.

No apologies needed. Honestly, when I invested in SLABS and ABS stocks, I really wish I could have specifically told the banks "you know what, don't give a dime to anyone airing an entitlement to my money."

Sadly, it's against the law to make those restrictions, so my money that I was risking went to students who really didn't deserve a loan in my opinion, they felt ENTITLED to it.

Same with credit card ABS. I took huge risks on people who were repeat credit offenders but "needed" a card. I wouldn't loan a DIME to someone who thinks that a bank who is the middle man between investors and poor credit score borrowers needs to "take care of their customers"

Your experience hasn't been any different from anyone else's. You were a poor credit score borrower who wanted credit. Other lenders said "no way" so Capital One steps in, gets investors like me to give you a chance even though the likelihood is that you will renege on your contract and default, and then actually gave you the tool you needed to become a non-risky borrower. Instead of actually understanding the concept that Capital One works as a middle man between risk-taking investors and risky borrowers, you've got the typical consumer entitlement that "me me me I deserve and have a right to this."

As I said, Capital One likely said good riddance because the cost of occupying the executive office employees for two months was probably in the hundreds of dollars. They don't need to waste money on entitled customers when they can actually take good care of customers who understand the interaction goes both ways.

For those who don't have this entitlement fixation, here's the path to maximizing Capital One:

Those with poor credit or who have scr_w_d over Capital One before? They forgive. You can get in with a subprime credit card or two in your first year back in with Capital One. Just swallow your pride and entitlements and understand that they are not using their own money to open a card for you, they are finding investors to take the risk. Any card you get while your FICO scores are t_rd level is likely a card that will stay in the pocket of investors who want to make their money back even after your rebuild is done.
Once your credit score is better, you can always open new accounts with Capital One -- prime credit cards from them are more likely to be backed by their own funds, NOT third parties. This means that the starting limits are higher, and the credit limit increases are more likely in the future.
If for some reason you are too entitled to actually open new accounts with your now-prime FICO score, the last thing you want to do is hassle the executive office over what is a non-issue. In fact, I'd suggest not mentioning it to anyone that you're angry that they won't give you more of a limit because then guys like me WILL troll you based on your entitlements.

Amen.

Re: Cap One .... IS There a EO Email Still?

Anonymous — Tue, 19 Dec 2017 20:20:00 GMT

There is one problem though.

No entitlement here, I earned it.

I worked hard on my finances and score and I thank Capital One for helping me start.

I have worked all my life and am in a successful position of a corporation. In fact I deal with entitled people all the time.

I know the difference well and I know when I earn or deserve something.

As petty as a CLI is, (I don't need it). It tells a story of the company.

Maybe they should take a lesson from someone else.

And maybe I dont get how big banking works, but I dont need to. Just with my experience with multiple banks there is no comparison between them and Capital One.

Re: Cap One .... IS There a EO Email Still?

Anonymous — Tue, 19 Dec 2017 20:30:44 GMT

@Anonymous wrote:
There is one problem though.
No entitlement here, I earned it.
I worked hard on my finances and score and I thank Capital One for helping me start.
I have worked all my life and am in a successful position of a corporation. In fact I deal with entitled people all the time.
I know the difference well and I know when I earn or deserve something.
As petty as a CLI is, (I don't ne

You earned a higher limit on a card that is contractually bound to the private investors who guaranteed the funds? What?

Lol. That IS an entitlement, friend.

Would Chase have given a person with putrid FICO score a card? No. Would Citi? No. BoA? Nope. How about Amex? Not a chance.

Capital One doesn't have to take ANY lessons from anyone because they succeeded at their task here: they profited off of you and then you left willingly. Good riddance for them, they'll be happy to support others who actually don't have entitlements to someone else's money.

You are no loss to Capital One -- anyone who bugs an EO over petty issues is no loss to the bank that told them no once again. Customers aren't important to markets: good customers are. Poor customers who waste the time of customer service are getting kicked to the curb more and more, too. Not just in lending. Google "Anthropologie blacklist" for a long list of lols of entitled customers. Happens more every day, too.

Re: Cap One .... IS There a EO Email Still?

wacdenney — Wed, 20 Dec 2017 05:37:42 GMT

@kdm31091 wrote:
You can find it via Google, to be honest, it's not worth your time. They do not do manual reviews for CLIs or new account approvals anymore. Whatever the computer decides is what you get, and that's all.

You can email and they will call you back; the phone number was shut off due to abuse. Like I said, though, they don't entertain CLI requests anymore so there's not much point in contacting them.

"the phone number was shut off due to abuse." As if expecting to call a phone number and recieve standard customer service should be considered "abuse". We can all read what's on the website. We don't call in to have someone read it to us. Calling in to get standard customer service like every other lender provides is a far cry from "abuse".

Capital One is a waste of time. They have no desire to help you. They do not care how long you've held your account nor do they care about your payment history. If you don't mind being treated the way they treat people, you are literally better off taking the three ridiculous HPs and the hit to account age and opening a new account. However, I would suggest you find another lender who doesn't consider it abuse when you call them expecting normal customer service.

Re: Cap One .... IS There a EO Email Still?

Anonymous — Wed, 05 Sep 2018 07:48:49 GMT

Wow two very contrasting viewpoints here. My take is as such. Its true capone will give a $300 card @ 29% with a $40 AF to almost anyone. Its also true (as I just learned) that this is because some group of investors determined that sort of deal is the only way to profit on sub prime customers. Whats also true is that- regardless of the fact both parties entered into a mutually beneficial contract-that does not mean CapOne as a bank and service provider should or can treat said customer as a delinquent child for the next 20yrs. Both parties benefited. After a year or two ONLY Capital One and the investors are benefitting yet their are many cardholders whom capone will not provide CLIs or APR reductions to. This is antithetical to the way businesses should conduct themselves and an abuse of capitalism. Its the attitude that gives banks a bad name. Each party should treat the other well and in kind - no more no less. If someone has the scores and history to justify an upgrade or cli or apr reduction then CapOne as a business would be wise to grant it. I cannot think of any business model which states "even if a customer deserves better, don't give them better". I can't think of a business that has long term success without being fair to consumers. Just fair no more no less. It isnt the cardholders fault that investors dont allow AB or C....it's the reason Ill never get another CapOne card and the reason I will get as many CU cards as I can....because they treat me in kind with how I treat them. Sure CapOne probably makes a nice short term profit but its not RIGHT on a moral or civil level and ultimately not going to help them long term. I wouldn't ever be an executive at a company like that nor would I be part of a group of investors so dumb to not be able to come up with a methodology that creates profit whilst still being able to have customer retention and give account enhancements to deserving consumers (whom youre profiting from)