topic Email from AMEX in Credit Cards

Email from AMEX

MattH — Wed, 11 Mar 2009 11:34:19 GMT

I just got the following message, which I presume many others did as well.

Cardmember: [Firstname Lastname]
Account Ending: [Expunged]

============================================================
OUR COMMITMENT TO YOU: TOOLS TO GAIN FINANCIAL CONTROL
============================================================

Dear [Firstname Lastname],

We have always provided our Cardmembers with the insights, information
and tools they need to monitor and manage spending on their Cards.

Over the coming months, we will be introducing a number of service
enhancements designed to help Cardmembers better manage their spending
during these difficult economic times. We will:

- Expand our online tools to help Cardmembers actively manage spending
on their American Express(R) Cards.

- Help Cardmembers better understand and protect their credit profiles.

- Provide even more timely communication when we make decisions that
affect Cardmember accounts.

Here is what you can do right now at:
[URL]

You can learn how to manage your account online and analyze what you
spend. You can take advantage of electronic alerts to get weekly updates
on your balance, or tell you when you have spent a certain amount, when
your bill is due or when we might have detected fraudulent activity on
your account.

We know that challenging times like these affect each of our Cardmembers
differently. And we are committed to developing account management tools
you can customize to meet your needs.

In the meantime, if you are experiencing temporary financial difficulties,
call us at 1-866-239-5448.

Thank you for your business. We look forward to continuing to serve you.

Sincerely,

Jud Linville
President and CEO, Consumer Services
American Express

Message Edited by MattH on 03-11-2009 07:34 AM

Re: Email from AMEX

Anonymous — Wed, 11 Mar 2009 13:09:16 GMT

What Amex card do you have?

Re: Email from AMEX

Scamp — Wed, 11 Mar 2009 14:01:05 GMT

I haven't gotten an email yet (and I think I'm set up not to), but in lieu of a pre-app for another card or the blurb telling me I can earn 25,000 points by ~~entrapping~~ referring a friend, there's a button blurbing their new "smart tools" for tough times, on my accounts summary page.

Re: Email from AMEX

score_building — Wed, 11 Mar 2009 14:24:55 GMT

imho, a poorly timed effort where even the wording may serve to antagonize a significant number of card holders(presumably not the intended result) more than remedy. *sigh* this approach may not have rang as hollow had they moved to act on it months ago.

Re: Email from AMEX

Watchmann — Wed, 11 Mar 2009 15:01:38 GMT

Just got the email this morning. I'm not sure what tools they will provide that will help the situation. People are either responsible or not when it comes to spending, and sending out more alerts won't help much.. But let's wait and see what they come up with. Don't think it will be of much assistance in my case.

Re: Email from AMEX

Red1Blue — Wed, 11 Mar 2009 15:16:35 GMT

I have not received any email from Amex.

Re: Email from AMEX

Anonymous — Wed, 11 Mar 2009 16:05:28 GMT

I haven't received an email from AMEX either, but I guess the less they know that I'm here, the less they can mess with my accounts. I would be happy if they completely forgot about my account until the economy recovers.

Re: Email from AMEX

MattH — Thu, 12 Mar 2009 02:00:47 GMT

@Anonymous wrote:
What Amex card do you have?

A personal AMEX Gold charge card; I got AMEX Green in 1982 and switched to Gold circa 1990. AMEX keeps trying to persuade me to get Platinum, but although I could easily afford the higher annual fee I don't travel enough for the additional perks to be worth it.

There's also an AMEX Green Corporate Card for business travel purposes in my wallet, but that's only for work, gets paid automatically from my employers' expense account system, and has never appeared on my credit reports.

Re: Email from AMEX

sammyfire2001 — Thu, 12 Mar 2009 23:44:42 GMT

I received mine this morning. I guess I need to tweek my spam filter.

Re: Email from AMEX

haulingthescoreup — Fri, 13 Mar 2009 00:05:34 GMT

sammyfire2001 wrote:
I received mine this morning. I guess I need to tweek my spam filter.

lol, same here.

Re: Email from AMEX

Kay_Cee — Fri, 13 Mar 2009 00:33:51 GMT

Mine showed up in my inbox today, also. I figure it's better than a CLD but, I guess that could still happen!

EQ - 706

TU - 715

EX - 723

Message Edited by Kay_Cee on 03-12-2009 05:33 PM

Re: Email from AMEX

Anonymous — Fri, 13 Mar 2009 00:44:05 GMT

haven't received mine yet. I'm sure i'll have it by tomorrow - Friday the 13th yikes....

Re: Email from AMEX

Anonymous — Fri, 03 Apr 2009 15:27:54 GMT

I received this email 2 days ago:

Dear XXXXX XXXXX,

Maintaining a good credit profile has always been incredibly important and now more than ever it is critical. So as part of our ongoing commitment to Cardmembers, we've developed a new site to help you protect your credit profile during these difficult economic times. Go to [URL] and explore the "My Credit" section to learn about key insights and information that can help you understand and protect your credit profile. Here is just a small sample of what you'll find there:

• Helpful tips to manage your credit profile

• Key factors lenders use to make credit decisions

• How late payments, requests for new credit, and length of your credit history can affect your credit score

• Tips for safeguarding yourself against fraud and what you can do if you suspect it

We've teamed up with FICO(TM), a long-standing leader in analytics and creator of the FICO® score, to provide up-to-date and relevant information. We hope you will find the site valuable.

Sincerely,

Jud Linville President and CEO, Consumer Services Member Since 1989

Message Edited by psychic on 04-03-2009 11:27 AM

Re: Email from AMEX

MsKiwi — Fri, 03 Apr 2009 15:57:19 GMT

@Anonymous wrote:
I received this email 2 days ago:
Dear XXXXX XXXXX,

Maintaining a good credit profile has always been incredibly important and now more than ever it is critical. So as part of our ongoing commitment to Cardmembers, we've developed a new site to help you protect your credit profile during these difficult economic times. Go to [URL] and explore the "My Credit" section to learn about key insights and information that can help you understand and protect your credit profile. Here is just a small sample of what you'll find there:

• Helpful tips to manage your credit profile
• Key factors lenders use to make credit decisions
• How late payments, requests for new credit, and length of your credit history can affect your credit score
• Tips for safeguarding yourself against fraud and what you can do if you suspect it

We've teamed up with FICO(TM), a long-standing leader in analytics and creator of the FICO® score, to provide up-to-date and relevant information. We hope you will find the site valuable.

Sincerely,

Jud Linville President and CEO, Consumer Services Member Since 1989

Message Edited by psychic on 04-03-2009 11:27 AM

The part that reads "we've teamed up with FICO" is priceless. I would respond that you have already teamed up with myfico and you're glad they are catching on.

Re: Email from AMEX

Anonymous — Fri, 03 Apr 2009 19:11:51 GMT

@Anonymous wrote:
I received this email 2 days ago:
Dear XXXXX XXXXX,

Maintaining a good credit profile has always been incredibly important and now more than ever it is critical. So as part of our ongoing commitment to Cardmembers, we've developed a new site to help you protect your credit profile during these difficult economic times. Go to [URL] and explore the "My Credit" section to learn about key insights and information that can help you understand and protect your credit profile. Here is just a small sample of what you'll find there:

• Helpful tips to manage your credit profile
• Key factors lenders use to make credit decisions
• How late payments, requests for new credit, and length of your credit history can affect your credit score
• Tips for safeguarding yourself against fraud and what you can do if you suspect it

We've teamed up with FICO(TM), a long-standing leader in analytics and creator of the FICO® score, to provide up-to-date and relevant information. We hope you will find the site valuable.

Sincerely,

Jud Linville President and CEO, Consumer Services Member Since 1989

Message Edited by psychic on 04-03-2009 11:27 AM

received same e-mail yesterday...

Re: Email from AMEX

MidnightVoice — Fri, 03 Apr 2009 19:38:40 GMT

MsKiwi wrote:
The part that reads "we've teamed up with FICO" is priceless. I would respond that you have already teamed up with myfico and you're glad they are catching on.

Quote from the site:

The information provided by Fair Isaac Corporation is used with permission. Copyright © Fair Isaac Corporation. All rights reserved. Further use, reproduction, or distribution is governed by the Fair Isaac Copyright Usage Requirements, which, along with further information on credit, credit scoring, and related topics, can be found at, www.myfico.com. Fair Isaac®, FICO®, myFICO®, and other marks are trademarks of Fair Isaac Corporation.

Re: Email from AMEX

haulingthescoreup — Fri, 03 Apr 2009 22:36:18 GMT

MidnightVoice wrote:

MsKiwi wrote:
The part that reads "we've teamed up with FICO" is priceless. I would respond that you have already teamed up with myfico and you're glad they are catching on.
Quote from the site:

The information provided by Fair Isaac Corporation is used with permission. Copyright © Fair Isaac Corporation. All rights reserved. Further use, reproduction, or distribution is governed by the Fair Isaac Copyright Usage Requirements, which, along with further information on credit, credit scoring, and related topics, can be found at, www.myfico.com. Fair Isaac®, FICO®, myFICO®, and other marks are trademarks of Fair Isaac Corporation.

lol, you have to hope that AmEx people have read around here on the site some. I'd like to have seen their faces...