topic Re: Citi TYP -> DC | better luck in branch? in Credit Cards

Citi TYP -> DC || SUCCESS

expatCanuck — Fri, 12 Jan 2018 18:28:51 GMT

Does anyone have insight as to whether I might have any luck converting my TYP card to a Double Cash if I go to a local branch?

I've had the Forward (soon to be TYP) for 8 years; annual spend under 10K; always on time; have often carried a balance, have adequate other credit, and really don't give a hoot or holler if it's cancelled. I've been shot down online and on the phone for the product change.

Oh yeah - I'm really not a sock drawer kind of guy. Now at 7 cards, I feel as tho' I have too many (the others being Barclay Ring MC, Amex BCE, Discover it, BoA Travel Rewards V, Citizens Bank World MC, CSP V).

Re: Citi TYP -> DC | better luck in branch?

Anonymous — Fri, 12 Jan 2018 13:43:52 GMT

What did the telephone rep tell you about PC options?

Re: Citi TYP -> DC | better luck in branch?

kdm31091 — Fri, 12 Jan 2018 13:56:52 GMT

Citi has always refused to PC the forward. I’d wait until it converts officially to TYP and then call. A trip to the branch won’t help at this time IMO.

Re: Citi TYP -> DC | better luck in branch?

expatCanuck — Fri, 12 Jan 2018 14:11:42 GMT

@Anonymous wrote:
What did the telephone rep tell you about PC options?

That there weren't any.

Re: Citi TYP -> DC | better luck in branch?

UpperNwGuy — Fri, 12 Jan 2018 15:16:36 GMT

@expatCanuck wrote:

Oh yeah - I'm really not a sock drawer kind of guy. Now at 7 cards, I feel as tho' I have too many

I admire that attitude. Very rare around this forum.

Re: Citi TYP -> DC | better luck in branch?

Anonymous — Fri, 12 Jan 2018 16:26:07 GMT

Two representatives have told me there is a 12 month clock between conversions (even forced conversions ie. Forward -> TYP).

Once I receive the TYP card, I'll be calling back and asking for a manager. Maybe explaining how they'll receive zero revenue for a year while the TYP sits in my sockdrawer or receive lots of swipe fees if I can convert to a Costco Anywhere.

Re: Citi TYP -> DC | better luck in branch?

FinStar — Fri, 12 Jan 2018 15:39:11 GMT

It's doubtful that if you convey the "zero revenue" statement that it's going to get them riled up to convert your account. This process is systematic if the account provides such option.

As an aside, if you're going to be using your Costco instead of the TYP as far as swipes, you're still contributing to Citi's bottom line.

As some have mentioned already, wait for the PC to finalize from the Forward and then contact them after 45 days post-conversion to see if that option is available.

Re: Citi TYP -> DC | better luck in branch?

expatCanuck — Fri, 12 Jan 2018 15:45:14 GMT

Thanks, folks.

The way forward (pun unintended) is clear. Pay the balance down to zero (already no-fee 0% BT'd most of it), see that it reports as zero, and close it.

That was easy.

Re: Citi TYP -> DC | better luck in branch?

Anonymous — Fri, 12 Jan 2018 16:25:25 GMT

I edited my post. I want to convert the TYP to a Costco Anywhere. I would actually use that card.

Re: Citi TYP -> DC || Success

expatCanuck — Sat, 13 Jan 2018 05:05:20 GMT

@expatCanuck wrote:
Thanks, folks.
The way forward (pun unintended) is clear. Pay the balance down to zero (already no-fee 0% BT'd most of it), see that it reports as zero, and close it.

That was easy.

So ... I called up Citi to make sure that, as I'd fully paid the December statement, there'd be no trailing interest assessed, and a zero balance would be reported to the bureaus as long as I paid for all new purchases before the statement cut. Confirmed.

Then, just for kicks (and confident that I knew the answer), I advised that I wouldn't be activating the TYP and asked whether there was any possibility of converting to the Double Cash card. And the rep said ( ... wait for it ... ), "Yes, as a valued customer, you are eligible for that conversion."

Maybe they saw the (recently, marginally) improved EQ score? Color me confused.

The moral of the story is that the story ain't got no moral. (Will it go 'round in circles ... .)

Postscript: It's possibly worth noting that my prior calls and chat sessions were almost certainly handled by employees in an offshore call center; I'm confident that this most recent call was handled by someone employed in the lower 48.

Re: Citi TYP -> DC || Success

Anonymous — Fri, 12 Jan 2018 19:00:37 GMT

That's awesome news, thanks for sharing. I took the moral of the story as you keep calling til you get an American.

Re: Citi TYP -> DC || Success

Anonymous — Sat, 13 Jan 2018 08:14:14 GMT

I called yesterday evening and definitely got an overseas rep, but she was really helpful and I went ahead and got my forward->typ converted to a DC without any hassle.

Re: Citi TYP -> DC || Success

expatCanuck — Sat, 13 Jan 2018 10:15:57 GMT

@Anonymous wrote:
I called yesterday evening and definitely got an overseas rep, but she was really helpful and I went ahead and got my forward->typ converted to a DC without any hassle.

Shows to go ya. Just luck of the draw, perhaps?

Re: Citi TYP -> DC || Success

expatCanuck — Sat, 27 Jan 2018 21:03:40 GMT

So ... I received the welcome packet early last week. Still waiting on the card. Citi advises it's been sent.

Hmmmm ... .

Re: Citi TYP -> DC || Success

Anonymous — Sat, 27 Jan 2018 21:27:56 GMT

Citi is pretty slow mailing cards with First Class mail.

Re: Citi TYP -> DC || Success

Anonymous — Mon, 29 Jan 2018 23:23:52 GMT

Received the new TY Preferred card today in the mail.

Re: Citi TYP -> DC || Success

expatCanuck — Fri, 02 Feb 2018 23:12:21 GMT

We mailed the card on 19-Jan-2018.

Yes ... of course ... and I can fly.