topic Re: UBER Barclay VS Amex BCE Customer Support in Credit Cards

UBER Barclay VS Amex BCE Customer Support

Anonymous — Mon, 05 Feb 2018 18:05:29 GMT

Hello Everyone,

I wanted to share some information with you as I am happy with one and not the other. I signed up 2 weeks ago for the Barclay Uber and the AMEX BCE. I have been waiting and finally found out my address was not correct on both accounts. This is a problem where I live with apartment numbers.

I called both yesterday and conversation went as followed.

Amex - We apologize about that we have gone ahead and verified and updated the apartment number, we also apologize that you have not reveived your card, we will overnight it ASAP over to you at no additional charge. I didn't have to ask. Overall happy with the service and it's not even a Platinum card.

Barclay - We need to verify information but can't verify right now. Oh now I can... Updated the information and will take 7-10 days. I asked if they could expidite the card because of this error and denied. Asked to speak to a supervisor and I will have to call tomorrow. NOT HAPPY. I also coulnd't understand the person on the phone either.

I hope if someone is in this situation this helps you out in making the decision on which card to go with.

Re: UBER Barclay VS Amex BCE Customer Support

UpperNwGuy — Mon, 05 Feb 2018 18:40:20 GMT

Hopefully you will make your decision about which card to keep based on more criteria than this one experience with an address snafu. In recent years, address snafus have become difficult to resolve quickly with many banks for security reasons. The 7-10 day lag is often intentional on the part of the bank as one means of reducing fraud.

I will be interested in hearing how rapidly Barclay posts cash back rewards on the Uber card. Amex is slow as molasses on posting BCE cash back rewards, sometimes not starting them without a phone call, always posting them a month or two late, and requiring $25 to redeem.

Re: UBER Barclay VS Amex BCE Customer Support

SBR249 — Mon, 05 Feb 2018 18:57:19 GMT

wrote:
Hopefully you will make your decision about which card to keep based on more criteria than this one experience with an address snafu. In recent years, address snafus have become difficult to resolve quickly with many banks for security reasons. The 7-10 day lag is often intentional on the part of the bank as one means of reducing fraud.

I will be interested in hearing how rapidly Barclay posts cash back rewards on the Uber card. Amex is slow as molasses on posting BCE cash back rewards, sometimes not starting them without a phone call, always posting them a month or two late, and requiring $25 to redeem.

On mine the points post along with the transaction. In fact, that's what I really like about the Uber card, the points from each transaction is listed right there beside the posted charge so you know exactly how each merchant is coded and how much you earned. With most other cards like the BCE, unless you are really keeping track of every transaction, all you really get is the total you earned per statement period.

Re: UBER Barclay VS Amex BCE Customer Support

imaximous — Mon, 05 Feb 2018 19:55:03 GMT

I also like how Uber shows the transaction and number of points next to it, and the points post right away to be used.
Some cards don't show anything and you have to hope you got the right number of points for a particular transaction, and they post when your statement closes.

Re: UBER Barclay VS Amex BCE Customer Support

Anonymous — Mon, 05 Feb 2018 20:49:46 GMT

That's interesting as I already have the AMEX promotioin credits on by BCE. I think I also have one referral too and got the $75 for them! The 0% balance transfer is really just something else!

I will be calling as I had the $200 offer for the BCE.

If anyone wants the $200 let me know if it's not workin on the incognito tab way. I have a thread I started for the BCE approved 4k on TU08 678 17% utilization 1.3YR AAoA. Don't be discuraged if you're building credit.

Re: UBER Barclay VS Amex BCE Customer Support

Anonymous — Tue, 06 Feb 2018 01:30:59 GMT

wrote:
Hello Everyone,

I wanted to share some information with you as I am happy with one and not the other. I signed up 2 weeks ago for the Barclay Uber and the AMEX BCE. I have been waiting and finally found out my address was not correct on both accounts. This is a problem where I live with apartment numbers.

I called both yesterday and conversation went as followed.

Amex - We apologize about that we have gone ahead and verified and updated the apartment number, we also apologize that you have not reveived your card, we will overnight it ASAP over to you at no additional charge. I didn't have to ask. Overall happy with the service and it's not even a Platinum card.

Barclay - We need to verify information but can't verify right now. Oh now I can... Updated the information and will take 7-10 days. I asked if they could expidite the card because of this error and denied. Asked to speak to a supervisor and I will have to call tomorrow. NOT HAPPY. I also coulnd't understand the person on the phone either.

I hope if someone is in this situation this helps you out in making the decision on which card to go with.

I think 99% of people will say American Express customer service is eons better than Barclays. There is a pretty good group in here who hate Barclays. I can’t talk from experience. Only reading others accounts.

Re: UBER Barclay VS Amex BCE Customer Support

MrDisco99 — Tue, 06 Feb 2018 18:31:10 GMT

I've had positive customer service experiences with both Amex and Barclays. I have had more reasons to call Amex, but I have 6 cards with them vs. 3 with Barclays. It really does vary based on which products you're calling about, what your question/problem is, etc. Barclays is definitely more skittish about fraud prevention, but I actually don't mind that. I had to submit documentation to verify my identity when I applied for the Apple Rewards card which delayed my approval by a couple weeks. Yes, it was annoying at the time, but eventually I got the card I wanted. I'd rather have to wait for it than not get it.

As for rewards, I've posted several times about how annoying the Amex Blue Cash rewards are to redeem. I'm glad I got the card in that I got a great bonus offer, some awesome CLIs, and it was my first in a series of successful applications with Amex. However, I now have cards that equal or better its return on spend and it has retired to the sock drawer for the foreseeable future.

I wouldn't mind getting 4% on restaurants, but currently I get 3% on restaurants and groceries with my Synovus card and I don't feel like splitting that up. My spend is spread pretty thin among multiple cards already. Also, I question whether 4% return on such a broad category is sustainable long term for Barclays. I expect it will get nerfed in the next year or so. Enjoy it while it lasts.

Re: UBER Barclay VS Amex BCE Customer Support

Anonymous — Tue, 06 Feb 2018 23:52:46 GMT

I'm not sure why you're surprised. Barclays is a pathetic card issuer consisting of mostly co-brand cards, and a few cards they keep yanking and reviving a year or so later (Ring and Cash Forward come to mind). About the only good, competitive cards they have are Jet Blue and Uber.

People here already know Barclays is pathetic, especially compared to AMEX who is known to overnight cards for free without one asking, or offers cards that actually have some travel benefits to them.

Re: UBER Barclay VS Amex BCE Customer Support

Anonymous — Wed, 07 Feb 2018 03:19:00 GMT

wrote:
I'm not sure why you're surprised. Barclays is a pathetic card issuer consisting of mostly co-brand cards, and a few cards they keep yanking and reviving a year or so later (Ring and Cash Forward come to mind). About the only good, competitive cards they have are Jet Blue and Uber.

People here already know Barclays is pathetic, especially compared to AMEX who is known to overnight cards for free without one asking, or offers cards that actually have some travel benefits to them.

Well, Uber is currently a very competitive card, 4% on dining with no AF. And in the past Barclays had the Sallie Mae. And Amex has the Plenti!

Barclays hate here isn't really related to card selection (Citi's is pretty bad as well) but more to the AA experienced by some members of the forum, presumably because of the atypical nature of the behavior of the credit lovers here.

But I do agree about their charge for overnighting a new credit card is bad. (Although needing the overnighting of a new, rather than replacement, card is very much a first world issue!)

Re: UBER Barclay VS Amex BCE Customer Support

Anonymous — Wed, 07 Feb 2018 03:53:24 GMT

wrote:
wrote:
I'm not sure why you're surprised. Barclays is a pathetic card issuer consisting of mostly co-brand cards, and a few cards they keep yanking and reviving a year or so later (Ring and Cash Forward come to mind). About the only good, competitive cards they have are Jet Blue and Uber.

People here already know Barclays is pathetic, especially compared to AMEX who is known to overnight cards for free without one asking, or offers cards that actually have some travel benefits to them.
Well, Uber is currently a very competitive card, 4% on dining with no AF. And in the past Barclays had the Sallie Mae. And Amex has the Plenti!

Barclays hate here isn't really related to card selection (Citi's is pretty bad as well) but more to the AA experienced by some members of the forum, presumably because of the atypical nature of the behavior of the credit lovers here.

But I do agree about their charge for overnighting a new credit card is bad. (Although needing the overnighting of a new, rather than replacement, card is very much a first world issue!)

AMEX no longer has the Plenti card, but they do have four Delta cards (two that are actually useful), SPG, and a way to transfer points from MR earning cards (plenty of those) to partners, including those not even listed on their partner page (Ritz Carlton and Marriott).

Citi has competitive cards... The Prestige, TY Premier, combined with the AT&T Access are pretty good. The Double Cash and Costco cards are pretty good cards as well. The rest of them are kinda "meh" though, I agree.

Re: UBER Barclay VS Amex BCE Customer Support

Anonymous — Wed, 07 Feb 2018 04:11:42 GMT

Why didn't you just go ask your neighbor for your card?-Barclays.

Lol jk I just got amex and love them already .Only called in once but compared to my other previous carda other than cap1 I CAN UNDERSTAND THE PERSON/THEY SPEAK ENGLISH. LOL!