topic Account Retention-any success stories? in Credit Cards

Account Retention-any success stories?

shalane85 — Fri, 20 Mar 2009 23:04:23 GMT

Thanks to Concorduser I was able to get an AF lowered on one of my cc. I've never heard of or called an acct. ret. specialist before today. I was wondering has anyone had any success with this before. And if so who with?

Re: Account Retention-any success stories?

shalane85 — Sat, 21 Mar 2009 00:01:19 GMT

bump

Re: Account Retention-any success stories?

shalane85 — Sat, 21 Mar 2009 00:30:19 GMT

Re: Account Retention-any success stories?

Anonymous — Sat, 21 Mar 2009 00:51:09 GMT

I had some success with Discover card and BofA. I told Discover their rate was the highest among all of my cards and asked to lower it. They said it I should wait a month because 11 months ago I made a late payment and they call them again. But in meanwhile they offered 0% purchasing rate for 6 months. Didn't take the offer for obvious reasons, but will be calling back for APR decrease in 2 weeks.

BofA jacked APR out of blue, so I called retention department to complain. They brought APR down to previous level.

Re: Account Retention-any success stories?

Anonymous — Sat, 21 Mar 2009 01:22:36 GMT

Capital One will almost always waive AF...I've only paid once in the 8 yrs I've been a customer. They also just recently lowered my APRs when I called to close one of the cards...I wasn't really going to close it, only combine 2, CSR misunderstood, lowered APR to keep me from closing it.

Re: Account Retention-any success stories?

Anonymous — Sat, 21 Mar 2009 01:49:26 GMT

Last month, HSBC agreed to waive my AF after I requested the card be closed. Would be nice to have that done every year since it's one of my older cards, but I doubt they'll be so generous next time. I simply don't use it enough to impress them, I'm guessing.