topic Re: Capital One Online Chat in Credit Cards

Capital One Online Chat

Anonymous — Thu, 22 Mar 2018 16:20:30 GMT

What happened to the online chat feature? Did they hide it somewhere I can't find?

I'm guessing so....

Re: Capital One Online Chat

aircobra — Thu, 22 Mar 2018 16:39:28 GMT

Sometimes it takes awhile to pop up. Make sure you don't have ad-blockers on. Showed up quickly for me on 2 browsers yesterday.

Re: Capital One Online Chat

Benzman — Thu, 22 Mar 2018 19:15:34 GMT

If the popup doesn't appear at the top, look for an icon above the bullhorn near the bottom left side of the page and click on it.

Re: Capital One Online Chat

Anonymous — Thu, 22 Mar 2018 18:30:21 GMT

I always see it bottom left. Only if I'm signed in though.

Re: Capital One Online Chat

Anonymous — Thu, 22 Mar 2018 18:40:40 GMT

I usually see it under the Contact tab at the very bottom. Make sure you're logged in.

Re: Capital One Online Chat

Anonymous — Thu, 22 Mar 2018 19:53:25 GMT

used it yesterday; can find it in several places as mentioned by others. just don't always take their CSRs at their word when using it

Re: Capital One Online Chat

Anonymous — Thu, 22 Mar 2018 20:00:10 GMT

I'm not finding it any way mentioned above. I turned off popup blockers, I swithced to chrome. Nada

Re: Capital One Online Chat

Manonfire — Thu, 22 Mar 2018 20:09:59 GMT

Yea same here. I see the bullhorn button but it’s for leaving feedback. Granted, I am using the mobile version if that makes any difference.

Re: Capital One Online Chat

shoegal — Fri, 23 Mar 2018 03:16:23 GMT

@Anonymouswrote:
What happened to the online chat feature? Did they hide it somewhere I can't find?

I'm guessing so....

Mine disappeared a month ago and never came back. I have checked everywhere, had pop-up blockers turned off and tried on different browsers and devices and nothing. Empty cookies and noped. Not even incognito 🤣

Re: Capital One Online Chat

shoegal — Fri, 23 Mar 2018 03:17:49 GMT

@Manonfirewrote:
Yea same here. I see the bullhorn button but it’s for leaving feedback. Granted, I am using the mobile version if that makes any difference.

I also have the feedback thing but never the chat.

Re: Capital One Online Chat

Anonymous — Sat, 24 Mar 2018 01:07:01 GMT

Anyone else have any ideas? Seems like I'm not the only one

Re: Capital One Online Chat

Benzman — Sun, 25 Mar 2018 06:30:50 GMT

Just noticed that they only offer chat between 7AM and 11PM eastern time.