topic Re: Reason #654657 I will never get rid of my AMEX cards in Credit Cards

Reason #654657 I will never get rid of my AMEX cards

Anonymous — Fri, 20 Apr 2018 20:34:43 GMT

Long story short, I signed up for a membership to buy a product and knew exactly what I was getting myself into. Thankfully I paid the member fee on my AMEX Gold. Had to wait for the membership to become active before I could buy said product. Went back in 3 days later to purchase the product, and it was gone. Called the company and asked what happened, they said they didn't know, but it wasn't coming back. I told them that I wasn't interested in any other products and asked if they could please refund my $99 fee. The guy said he wasn't sure and transferred me around, and I finally got hung up on. Continued calling daily multiple times per day, with no one answering the phone. I get angry and said forget it. That was back in January. I was looking through old statements today and saw the fee. Decided to call AMEX, and told them the story, the rep said "Oh, I'm so sorry. I have refunded the fee to your card. Thank you for being a valued AMEX customer!"

This experience just justifies my love for AMEX even more. The customer service has, and always will be the best in the business IMO. Even though I'm fairly young (and dumb) and new to credit, I will carry an American Express card until the day that I die. So glad that my parents helped me through the door by adding me to their account when I was 16.

Re: Reason #654657 I will never get rid of my AMEX cards

TheBoondocks — Fri, 20 Apr 2018 22:08:31 GMT

Good stuff bro, was thinking about getting the gold amex too but you could never downgrade it to a no annual fee and even if you could, I didn't really like how the rewards structure is.

Re: Reason #654657 I will never get rid of my AMEX cards

lexrjSD — Sat, 21 Apr 2018 06:27:09 GMT

@Anonymous wrote:
Long story short, I signed up for a membership to buy a product and knew exactly what I was getting myself into. Thankfully I paid the member fee on my AMEX Gold. Had to wait for the membership to become active before I could buy said product. Went back in 3 days later to purchase the product, and it was gone. Called the company and asked what happened, they said they didn't know, but it wasn't coming back. I told them that I wasn't interested in any other products and asked if they could please refund my $99 fee. The guy said he wasn't sure and transferred me around, and I finally got hung up on. Continued calling daily multiple times per day, with no one answering the phone. I get angry and said forget it. That was back in January. I was looking through old statements today and saw the fee. Decided to call AMEX, and told them the story, the rep said "Oh, I'm so sorry. I have refunded the fee to your card. Thank you for being a valued AMEX customer!"

This experience just justifies my love for AMEX even more. The customer service has, and always will be the best in the business IMO. Even though I'm fairly young (and dumb) and new to credit, I will carry an American Express card until the day that I die. So glad that my parents helped me through the door by adding me to their account when I was 16.

That is great endeed, but that's not exclusive of Amex, you can do that with most premium cards, I've done with Chase Reserve and Barclay Arrival without a hitch as well. I don't have anything against Amex but don't see the value on their charge cards such as the Gold when compared to the competition. I do enjoy my BCP and SimplyCash though, except for their extremely delayed rewards posting.

Re: Reason #654657 I will never get rid of my AMEX cards

sarge12 — Sat, 21 Apr 2018 07:10:56 GMT

Not trying to be smart about this, but please do not start thinking AMEX or any other CC issuer is your friend. They all care only about money. The same company that has these nice customer service agents will show you their other face in times of trouble. These collection agents for credit cards were calling my Mother to say she had a moral obligation to pay my brothers debt since he had died so abruptly of a heart attack. I PIF and use these cards to milk every dime I can, but I will never ever think of them as my friends, have a personal tragedy you will find out how heartless they are, and may very well be posting how you will never again carry their sorry card. They are big business, neither all good or bad.

Re: Reason #654657 I will never get rid of my AMEX cards

TheVig — Sat, 21 Apr 2018 11:06:05 GMT

@sarge12 wrote:
Not trying to be smart about this, but please do not start thinking AMEX or any other CC issuer is your friend. They all care only about money. The same company that has these nice customer service agents will show you their other face in times of trouble. These collection agents for credit cards were calling my Mother to say she had a moral obligation to pay my brothers debt since he had died so abruptly of a heart attack. I PIF and use these cards to milk every dime I can, but I will never ever think of them as my friends, have a personal tragedy you will find out how heartless they are, and may very well be posting how you will never again carry their sorry card. They are big business, neither all good or bad.

There is no compassion in credit or any area of banking. Never has been. If there was, it would be expensive for everybody.

Re: Reason #654657 I will never get rid of my AMEX cards

NRB525 — Sat, 21 Apr 2018 11:42:53 GMT

@Anonymous wrote:
Long story short, I signed up for a membership to buy a product and knew exactly what I was getting myself into. Thankfully I paid the member fee on my AMEX Gold. Had to wait for the membership to become active before I could buy said product. Went back in 3 days later to purchase the product, and it was gone. Called the company and asked what happened, they said they didn't know, but it wasn't coming back. I told them that I wasn't interested in any other products and asked if they could please refund my $99 fee. The guy said he wasn't sure and transferred me around, and I finally got hung up on. Continued calling daily multiple times per day, with no one answering the phone. I get angry and said forget it. That was back in January. I was looking through old statements today and saw the fee. Decided to call AMEX, and told them the story, the rep said "Oh, I'm so sorry. I have refunded the fee to your card. Thank you for being a valued AMEX customer!"

This experience just justifies my love for AMEX even more. The customer service has, and always will be the best in the business IMO. Even though I'm fairly young (and dumb) and new to credit, I will carry an American Express card until the day that I die. So glad that my parents helped me through the door by adding me to their account when I was 16.

Congrats on getting the refund.

I have difficulty with the concept of closing my PRG simply because it is one of the most recognizable cards on the market. AMEX Customer Service doesn’t hurt either.

Re: Reason #654657 I will never get rid of my AMEX cards

Blackswizz750 — Sat, 21 Apr 2018 15:20:40 GMT

I could care less about a lender. The more allure they have, the less heart they have. It's OK, they are here to make profit and cut risk as they see fit.

Re: Reason #654657 I will never get rid of my AMEX cards

Anonymous — Sat, 21 Apr 2018 21:56:49 GMT

Great customer service, sure....

That is why myself and many others haven't seen their Delta sign up bonuses yet (per their customer services rep). I hit the minimum spend in November and I'm still missing my 70,000 miles.

The customer service, while above average, is a joke compared to what it used to be.

Re: Reason #654657 I will never get rid of my AMEX cards

Anonymous — Sun, 22 Apr 2018 01:27:19 GMT

Opinions on different lenders are always going to be in the eye of the beholder. For every person that posts about having a horrific experience with X lender and tells their story, there's the converse out there where someone posts about X lender being the greatest ever because of their story. It's just like reading reviews for any product really. All products no matter how "good" or "bad'' they really are will come with both stellar reviews and terrible reviews.

Re: Reason #654657 I will never get rid of my AMEX cards

Brian_Earl_Spilner — Sun, 22 Apr 2018 04:55:13 GMT

While you had a justifiable reason, chargebacks months down the line are another reason, not talked about, as to why amex isn't as widely accepted as it should be. While working at Best Buy we would have to go to court to get our payments for product and installation labor because amex would constantly side with their client and chargeback without proof. People would get a $10k refund because they claimed their job was never completed, despite having installers there for days doing all the work, and the clients would request the chargeback for something as petty as not getting a callback within hours because they couldnt remember how to turn on their $8000 tv (not exagerating, it happened all the time) While Best Buy can afford to be in court and eat the loss if they have to, many places can not.

My experience as an amex client was always good except one time. I had lost my gold card and requested a new one. They overnighted it, but I never received it. I called them up and let them know. They apologized profusely and overnighted another card. Again, I didn't recieve it. I called them back and the person told me that I had tried to get gas with it without activating it. I told her it obviously wasn't me if I was calling to let them know I didn't receive it. She asked who else would try to use it and was basically making it sound like I was trying to scam them. I asked her why the hell would I try to use my own card without activating it. She got all huffy and overnighted it again. The next day, my neighbor came over with the envelope and said it was delivered to them by mistake. Amex had been sending it to the wrong address. Both amex and my neighbors lost a little respect from me that day.

Re: Reason #654657 I will never get rid of my AMEX cards

Anonymous — Sun, 22 Apr 2018 16:43:29 GMT

@Anonymous wrote:
Opinions on different lenders are always going to be in the eye of the beholder. For every person that posts about having a horrific experience with X lender and tells their story, there's the converse out there where someone posts about X lender being the greatest ever because of their story. It's just like reading reviews for any product really. All products no matter how "good" or "bad'' they really are will come with both stellar reviews and terrible reviews.

I've also had a couple of good experiences with AMEX, but those were when I was a new cardholder and was more hopeful they wouldn't be "like every other lender;" thus, chargebacks if the cardholder is not happy with their purchase... Although I ended up getting my $17.99 back on my Pizza Hut order, simply because the food was extremely late (they didn't turn the oven on) and I couldn't get ahold of anyone with a brain to solve the issue.

Re: Reason #654657 I will never get rid of my AMEX cards

Anonymous — Sun, 22 Apr 2018 17:23:52 GMT

That reminds me of my Pizza Hut experience being 2 hours late, though they only charged me $6. And aplogized.

But it would ahve been nice to get a phone call at 1 hour late, to discuss it..

As for OP, it seems like a lot of trouble was went through before resoltuion. So I'm not exactly sure why so much love towards the Company. lol

@Anonymous

Re: Reason #654657 I will never get rid of my AMEX cards

Anonymous — Sun, 22 Apr 2018 18:17:51 GMT

As for OP, it seems like a lot of trouble was went through before resoltuion. So I'm not exactly sure why so much love towards the Company. lol

It looks like it was resolved as soon as OP contacted Amex. The trouble was with contact with the original merchant.