topic Re: CHASE Account CLOSED in Credit Cards

CHASE Account CLOSED/ UPDATED!!see message 56

Anonymous — Wed, 16 May 2018 00:39:55 GMT

Hello! I recently got a notification stating that my card account was closed due to insufficient credit info! I am very shocked. I made my first payment in full, and stated everything correctly. The card is a Chase Sapphire Preferred that was approved on march 30th. One time, almost at the beginning of having the card, a payment bounced but it was a problem with a routing number which was incorrectly given to me. I fixed it the next day and the payment went through. TODAY, I called and they told me that the problem was that returned payment, and the credit report info was not sufficient!?!? They told me they would review it again within the next 10 calendar days. I am sooo disappointed and scared to be honest, the lady told me that she understands that the routing number given was a mistake and that she wrote it for the review, but she could not do anything else. IF THERE IS RECOMMENDATION, that would really help!

Re: CHASE Account CLOSED

AverageJoesCredit — Thu, 10 May 2018 23:26:57 GMT

Looks like Chase didnt like the bounced payment and decided a bounced payment so close to the opening of the account possibly represented too much risk. Mistakes happen but I dont think Chase is sympathetic to those. Not sure if they'll reopen it or not but I'm going to think no. Sorry.

Re: CHASE Account CLOSED

Anonymous — Thu, 10 May 2018 23:35:18 GMT

There must be a way, it was a simple routing number error. The routing number was changed the next day and the payment went through without a breeze!

Re: CHASE Account CLOSED

AverageJoesCredit — Thu, 10 May 2018 23:39:15 GMT

Hopefully someone here with more experience with dealing with Chase will chime in soon. How does your current credit profile look like. If its strong, perhaps they can make an exception.

Re: CHASE Account CLOSED

Gmood1 — Thu, 10 May 2018 23:41:16 GMT

My recommendation is to come over to Amex.
Since you mentioned they cited CR info not sufficient. How long is your credit history?
You're not the first person to post that Chase closed your account because of a returned payment.
Sorry for your troubles. Remember Chase isn't the only game in town. I'm sure other lenders will appreciate your business.
There may be a back door EO number you could call. Maybe someone here will post it. No guarantees it will help.

Re: CHASE Account CLOSED

TheBoondocks — Thu, 10 May 2018 23:41:34 GMT

Wait, so you was trying to do a bill pay or trying to deposit a check? I never have that happened before but there was a time where I didn't get paid from my job because I type in the wrong account number and I got paid when they fixed it. If they close it, you should be able to reopen the card, or what you could do is have a family member to get that card and add you as an authorize user, you'll get the card under your name and have the same benefits as when you did got the card. Thanks for letting us know, it made me aware to always be careful and double check everything!

Re: CHASE Account CLOSED

Anonymous — Thu, 10 May 2018 23:48:03 GMT

Credit info: oldest account is 1 year with 6 months, always paid in full.
Low utilization.
TU: 725 Equifax: 735

Re: CHASE Account CLOSED

Anonymous — Thu, 10 May 2018 23:48:56 GMT

The routing number was when I put the bank account on the CHASE online portal.

Re: CHASE Account CLOSED

Anonymous — Thu, 10 May 2018 23:49:34 GMT

Credit info: oldest account is 1 year with 6 months, always paid in full.
Low utilization.
TU: 725 Equifax: 735

Re: CHASE Account CLOSED

Gmood1 — Thu, 10 May 2018 23:55:02 GMT

I'm surprised they approved you for that card from the start to be honest.
Chase has become REALLY particular about who they approve for the higher tier cards. Did you have other CCs with higher credit lines than the Chase card?

Re: CHASE Account CLOSED

TheBoondocks — Thu, 10 May 2018 23:55:09 GMT

@Anonymous wrote:
The routing number was when I put the bank account on the CHASE online portal.

Usually, I let the banker do the direct deposit form.

Re: CHASE Account CLOSED

Anonymous — Thu, 10 May 2018 23:57:50 GMT

It is the chase sapphire preferred not the reserve though. I applied because it was always on my credit karma page for good approval odds. I was Approved for 8k. My Discover It card currently has a 3.3K limit.

Re: CHASE Account CLOSED

Gmood1 — Thu, 10 May 2018 23:59:47 GMT

So you had one other CC before this one?

Re: CHASE Account CLOSED

ToughFistFight — Fri, 11 May 2018 00:00:27 GMT

So sorry, as Gmood1 already said, you aren't the first, and you aren't the last. Bounced payments for whatever reason are account closure time.

Re: CHASE Account CLOSED

Anonymous — Fri, 11 May 2018 00:02:07 GMT

Yes the discover it for 1.6 years and I currently have a student loan since I am a medical student.

Re: CHASE Account CLOSED

Gmood1 — Fri, 11 May 2018 00:06:15 GMT

Well that will do it. Chase from the data posted on this site, strongly prefers you to have 2 and possibly 3 established CCs with 1 or more years of payment history.
The bounced payment caught their attention and from the manual review, they determined you slipped through the cracks on the initial approval.

Re: CHASE Account CLOSED

Anonymous — Fri, 11 May 2018 00:06:37 GMT

The routing number was fixed the next day and the payment went through! there must be a way that this can be fixed! Im just ahocked. I will wait the 10 calendar days to see what happens after the review, but I am very dissapointed.

Re: CHASE Account CLOSED

Gmood1 — Fri, 11 May 2018 00:13:50 GMT

Don't stay disappointed too long. We've had millionaires on this site get their Chase privileges pulled. That jumped through all sorts of hoops trying to get reinstated. That included dropping thousands of dollars in a Chase bank account. I don't get it..but whatever.
Good luck with your future endeavors.

Re: CHASE Account CLOSED

Anonymous — Fri, 11 May 2018 00:16:59 GMT

I have over 87k Chase UR points, still have access to the mobile app and the points, but am afraid If I pull them out it may be suspicious and finally cause a permanent closure. The account will be reviewed within the next 10 days, so I will see what happens and I will update.

Re: CHASE Account CLOSED

Gmood1 — Fri, 11 May 2018 00:21:49 GMT

You might want to grab those if you still can. I've seen folks lose well over 100k points goofing around with Chase. You have to understand, they could truly care less about you or me.
Maybe you'll be that one out of twenty that gets reinstated. I wouldn't hold my breath on that though.