topic Re: Citi Diamond Preferred customer service in Credit Cards

Citi Diamond Preferred customer service

AverageJoesCredit — Sat, 14 Jul 2018 11:55:04 GMT

Have to say, not happy with the cs with Citi on this card. Received my card bent, called in requested a new card to be sent. Ok supposedly done. About a week later was thinking of maybe using it and still no call so I called in to inquire about that and possible cli.

Again another lady who seems English was a second language answered. No mention of previous call . I told them I already called to resend me my card and she says only record they have is me receiving original card. So once again request a new one.

Gotta be a week or more and I still have no new card. For a comparison. Last week or so, I ordered a new design on my Discover card and within a week I already received it. First I had to waste 3 hps in total trying to get a cli (2 from original app 1 for cli request) from Citi which they deny and now they seem to be backwards when they say they will do something and it doesnt happen. I'll be calling a 3rd time but it may be my last. Not too pleased with their service on this card. Just a vent for a Sunny Saturday

Re: Citi Diamond Preferred customer service

Anonymous — Sat, 14 Jul 2018 14:29:04 GMT

I am sorry to hear that, AJC.

You are too much of a prime customer (that siggy, though..jell) and funny person to deserve that treatment. Call Citi ASAP and asked to be transfered to a native speaker of English.

Re: Citi Diamond Preferred customer service

UncleB — Sat, 14 Jul 2018 12:22:58 GMT

@AverageJoesCredit wrote:
Have to say, not happy with the cs with Citi on this card. Received my card bent, called in requested a new card to be sent. Ok supposedly done. About a week later was thinking of maybe using it and still no call so I called in to inquire about that and possible cli.

Again another lady who seems English was a second language answered. No mention of previous call . I told them I already called to resend me my card and she says only record they have is me receiving original card. So once again request a new one.

Gotta be a week or more and I still have no new card. For a comparison. Last week or so, I ordered a new design on my Discover card and within a week I already received it. First I had to waste 3 hps in total trying to get a cli (2 from original app 1 for cli request) from Citi which they deny and now they seem to be backwards when they say they will do something and it doesnt happen. I'll be calling a 3rd time but it may be my last. Not too pleased with their service on this card. Just a vent for a Sunny Saturday

I really hate to hear this... I'm dreading the day I have to call them to have my own Diamond Preferred PC'ed to something else.

It's a shame you have to call them at all for something so mundane... even Capital One will let you request a replacement for a worn card online with no fuss.

Re: Citi Diamond Preferred customer service

kdm31091 — Sat, 14 Jul 2018 12:57:29 GMT

Citi is also notoriously slow with sending cards anyway, at least IME. It is usually well over a week. Just how they seem to operate.

Re: Citi Diamond Preferred customer service

NRB525 — Sat, 14 Jul 2018 13:00:46 GMT

Rather than call a third time, maybe go in the mobile app or to the website to request the replacement via those self-service tools?

I would expect Citi is cutting costs of supporting credit cards, particularly those with no AF like Diamond Preferred. If one wants exceptionally responsive customer service, AF cards can provide that

Re: Citi Diamond Preferred customer service

JaeJae12 — Sat, 14 Jul 2018 13:22:39 GMT

Not as bad as having to explain their own products and terms to them so they can understand , but I feel you... I feel like out of all CS CITI is always a hit or miss type of situation .

Re: Citi Diamond Preferred customer service

Anonymous — Sat, 14 Jul 2018 14:18:42 GMT

Like NRB said, go online and request a replacement card. I did this on Wednesday and received a notification this morning that the card has shipped.

Re: Citi Diamond Preferred customer service

AverageJoesCredit — Sat, 14 Jul 2018 14:30:07 GMT

Yeah will do. Dont really plan on using card to buy day to day, just like to have a card that looks like a card lol. Probably some Postsl worker who hated Citi who wanted to blow off some steam

Re: Citi Diamond Preferred customer service

Anonymous — Sat, 14 Jul 2018 19:09:16 GMT

Sorry to hear about your expirence.

That being said my expirence with getting my diamond preferred as well as executing 2 balance transfers went as smooth as possible.

Re: Citi Diamond Preferred customer service

UpperNwGuy — Sat, 14 Jul 2018 19:34:44 GMT

OP, you erred by trying to accomplish two things in a single phone call: a replacement card and a credit limit increase. The customer service rep undoubtedly got confused. Next time, get the replacement card in your possession before asking for the credit limit increase. And always use the online interface if possible in lieu of making a phone call.

Re: Citi Diamond Preferred customer service

Np1791 — Sat, 14 Jul 2018 23:22:01 GMT

I have been having nothing but headaches recently with Citi’s customer service. My double cash apparently didn’t have the 100 cash back offer that it had when I applied and besides that they’ve been holding all my payments on that card. I closed it and even after I’m having issues. I had a refund in the amount of 26.99 and a charge that had gone through prior to closing the card of 22 dollars. So what does Citi do? Refund me back 26.99 to my checking account which I still haven’t received and send me a bill for 22 dollars. I mean what? Why not just refund me 4.99? Lol like how dumb is that. Plus when I called to figure out why I was getting billed the rep kept telling me that the 22 dollars was already accounting my refund which according to her was refunded straight to my balance so I wasn’t getting a refund and I would owe 22 dollars. I went purchase by purchase and payment by payment and she wouldn’t budge from saying I owed them 22 dollars. I eventually had to talk to a manager because that was ridiculous. She then told me that the rep was misinformed and that I would receive my refund to my checking account and would just have to pay back 22. Still dumb but whatever. On the other side does Citi Costco have a different set of reps? I’ve never had any issue with them whatsoever. I was going to close my Costco card until I realized that Costco has been pleasant and has always expedited replacement cards to me.

Re: Citi Diamond Preferred customer service

AverageJoesCredit — Sun, 15 Jul 2018 01:51:11 GMT

Sorry about your experiences NP. Another example left hand not knowing what right hand doing I guess

Re: Citi Diamond Preferred customer service

joltdude — Sun, 15 Jul 2018 01:55:24 GMT

Has anyone tried their SM support? Usually the folks they put on SM are at least a notch or two higher up than the typical CSR....

Found that with Chase, Comcast, and other companies...

-J

Re: Citi Diamond Preferred customer service

Anonymous — Sun, 15 Jul 2018 02:02:33 GMT

@joltdude wrote:
Has anyone tried their SM support? Usually the folks they put on SM are at least a notch or two higher up than the typical CSR....
Found that with Chase, Comcast, and other companies...

-J

I stopped calling Citibank years ago. I now send them a message on Twitter or Facebook. A US-based, senior representative will call you at the number you provide to them (obviously on Twitter you ask them to send you a message and from there you give the digits).

Joseph...I didn't raise an Xennial to call customer service..you should be doing everything online like the rest of us! Ordering a new card online is fast and easy.

Re: Citi Diamond Preferred customer service

AverageJoesCredit — Sun, 15 Jul 2018 02:35:33 GMT

Sorry Dad, you are absolutely right. That's me in the corner...... Uncle B can finish the rest

Re: Citi Diamond Preferred customer service

Anonymous — Sun, 15 Jul 2018 17:36:38 GMT

@AverageJoesCredit wrote:
Yeah will do. Dont really plan on using card to buy day to day, just like to have a card that looks like a card lol. Probably some Postsl worker who hated Citi who wanted to blow off some steam

LOL

Re: Citi Diamond Preferred customer service

AverageJoesCredit — Sun, 15 Jul 2018 18:17:43 GMT

, I did go online a request a new card, just selected damaged card. Can you believe they give you option to fed ex it for $6 bucks? Lol, I'll wait for snail mail thank you

Re: Citi Diamond Preferred customer service

Np1791 — Sun, 15 Jul 2018 19:14:12 GMT

@AverageJoesCredit wrote:
, I did go online a request a new card, just selected damaged card. Can you believe they give you option to fed ex it for $6 bucks? Lol, I'll wait for snail mail thank you

THAT’S CRAZY! For Costco 2 day shipping is free! Now I’m convinced Citi Costco gets better service!

Re: Citi Diamond Preferred customer service

arkane — Sun, 15 Jul 2018 19:30:08 GMT

@AverageJoesCredit wrote:
Yeah will do. Dont really plan on using card to buy day to day, just like to have a card that looks like a card lol. Probably some Postsl worker who hated Citi who wanted to blow off some steam

Plot twist: the postal worker double-dutied as a steam locomotive engineer, and did in fact "blow off some steam" literally at your card.

Back OT: as others have mentioned, skip their frontline CSRs and get transferred to a senior, US-based person if you can. I've only dealt with their banking side, but I can tell you it's a world of difference when you get ahold of somebody who actually knows what the hell they're doing.

Oh and just to join the Citi bashing fun: their online banking interface sucks, looks like something from the early 2000's. Chase and BoA's blow them out the ~~steam~~ water.

Re: Citi Diamond Preferred customer service

Pikaboo-icu — Sun, 15 Jul 2018 19:52:08 GMT

@Np1791 wrote:
@AverageJoesCredit wrote:
, I did go online a request a new card, just selected damaged card. Can you believe they give you option to fed ex it for $6 bucks? Lol, I'll wait for snail mail thank you
THAT’S CRAZY! For Costco 2 day shipping is free! Now I’m convinced Citi Costco gets better service!

Not so fast...

I have the Citi Costco card and by golly I had the WORST CS a few weeks back!

I posted all about it here somewhere.. lol

I finally got decent, in fact stellar service & they fixed THEIR error, by contacting the exec office (LOVE them).

Anyway- it's the luck of the draw over there in citiville.

----------------------------

Sorry for your troubles AJC- the reg reps at Citi are,, let's be nice and say; poorly lacking in knowledge.

Glad you got it sorted..

CHEERS