topic Re: Captial One Executive Office called me today... in Credit Cards

Captial One Executive Office called me today...

Medic981 — Mon, 13 Aug 2018 22:57:24 GMT

I wrote an email to Cap1s CEO almost two weeks ago. A representative from the EO called me to follow up on the following email:

I am writing to request a product change from Capital One’s Quicksilver One to a Quicksilver no annual fee card.

Capital One is the first credit card I received when I began rebuilding my credit after the recession of 2008. Having been a cash customer for years I realized I needed credit after graduating from college as a registered nurse. Capital One is the first bank to trust me with a limited credit file and issued me a Quicksilver One credit card.

I have trade lines with Bank of America, Discover, and recently with American Express yet I wish to continue to use Capital One as a loyal customer as you were the first to extend me credit. I feel that my perfect payment history, payment of my balance full every month and current credit scores prove my credit worthiness which entitles me to a no annual fee Quicksilver credit card.

I have called customer service several times in the past month inquiring about a product change from the Quicksilver One annual fee card to a Quicksilver no annual fee card only to be told that there is no current product offers available to me.

Today I understand how important credit is as a tool and will never again make the mistakes I made in the past regarding my finances. I have $18,000 in savings for emergencies and earn $84,000 annually as a registered nurse.

I respectfully request that you reconsider the decision made previously and allow me to complete a product change to Capital One’s Quicksilver Cashback Rewards Card with no annual fee.

The representative informed me that he had been checking for product offers daily, which are offered randomly to their customers, since receiving my email. Randomly? WTH! I was told that I can always call the number on the back of my card and inquire as to any offers that I am eligible for and the CSR is required to let me know if there are any offers. It was also suggested that my current balance is paid off and I apply for a new no AF card. If approved, transfer my current QS1 balance to the new no AF card.

I felt like the call was complete lip service. If Cap1 is randomly offering product upgrades then I might as well as depend on winning the Lottery for my retirement. The whole purpose of the email was for a product change not apply for another CC. If I am not prequalified for a QS why would I believe I could apply for one and be approved. If I am prequalified for a QS then why not just do a PC? The representative was very respectful but I felt like I was speaking with a second tier CSR and not someone from the actual EO.

So my original plan stays in place. If in November when my AF is charged, I will call to see if Cap1 will refund the AF. If Cap1 does not charge me an AF I will keep my QS1, if not, I will close my account which will require them to refund the AF as stated in the TOS and I will never look back at Cap1.

Re: Captial One Executive Office called me today...

FinStar — Mon, 13 Aug 2018 23:08:45 GMT

Unfortunately, the days of the Capital One EO who were more empowered to fulfill certain requests are long gone.

At least you have a plan of action, and depending on the outcome, you can move on or keep the card for another year.

Re: Captial One Executive Office called me today...

rbentley — Mon, 13 Aug 2018 23:09:02 GMT

This is dissa[ointing news. Contact with the EO was my last hope of doing a PC on my QS1 with AF. I want to save my account history as it is significantly my oldest card, but I really can't justify the AF anymore either. I have until March 2019 to see if something happens.

Re: Captial One Executive Office called me today...

RicHowe — Mon, 13 Aug 2018 23:13:43 GMT

Capital One wants you to apply for another card which means another triple pull. Rediculous. What's in your wallet? Not Captial One for sure!

Re: Captial One Executive Office called me today...

hawkins — Mon, 13 Aug 2018 23:17:03 GMT

Just curious. Have you tried the upgrade link that is found in one of these many Capital One entries. It’s an old link but still seems to work. It’s how I got my current QS. Just google capital one upgrade link and it appears. Worth a shot anyways. Otherwise I totally agree with you. The AF is just not needed or necessary anymore. I hope you find success.

Re: Captial One Executive Office called me today...

Anonymous — Mon, 13 Aug 2018 23:25:33 GMT

Wait, so you're saying I shouldn't depend on winning the Lottery for my retirement?

Re: Captial One Executive Office called me today...

gdale6 — Mon, 13 Aug 2018 23:29:05 GMT

You dont need a PC to get rid of the AF. I have the QS1 and I got the AF removed from it never had to PC the card. Just ask them to please remove the AF from the QS1 if the PC isnt possible.

Re: Captial One Executive Office called me today...

Medic981 — Mon, 13 Aug 2018 23:30:26 GMT

@Anonymous wrote:
Wait, so you're saying I shouldn't depend on winning the Lottery for my retirement?

Hey now! Winning the lottery is my primary retirement strategy! My 401K and ROTH IRA are just backups.

Re: Captial One Executive Office called me today...

Medic981 — Mon, 13 Aug 2018 23:31:51 GMT

@gdale6 wrote:
You dont need a PC to get rid of the AF. I have the QS1 and I got the AF removed from it never had to PC the card. Just ask them to please remove the AF from the QS1 if the PC isnt possible.

How long did you have your QS1 before you requested the annual fee removed?

Re: Captial One Executive Office called me today...

Medic981 — Mon, 13 Aug 2018 23:33:19 GMT

@hawkins wrote:
Just curious. Have you tried the upgrade link that is found in one of these many Capital One entries. It’s an old link but still seems to work. It’s how I got my current QS. Just google capital one upgrade link and it appears. Worth a shot anyways. Otherwise I totally agree with you. The AF is just not needed or necessary anymore. I hope you find success.

I have tried that link every week for the past several months. I have yet to receive my "random" offer.

Re: Captial One Executive Office called me today...

Brian_Earl_Spilner — Mon, 13 Aug 2018 23:33:22 GMT

@Anonymous wrote:
Wait, so you're saying I shouldn't depend on winning the Lottery for my retirement?

I just won $2 from the Mega Millions. I hope that didn't come off as showoff-ish

Re: Captial One Executive Office called me today...

Anonymous — Mon, 13 Aug 2018 23:34:47 GMT

@Anonymous wrote:
Wait, so you're saying I shouldn't depend on winning the Lottery for my retirement?

Well, it's pretty safe but always good to have a plan just in case it doesn't pan out. My plan B is to become CEO of a Fortune 50, give myself a huge pension, and then retire. It's going pretty well, I googled Fortune 50 to get the initial list, now just have to do the next step of getting hired.

Re: Captial One Executive Office called me today...

Brian_Earl_Spilner — Mon, 13 Aug 2018 23:34:50 GMT

@gdale6 wrote:
You dont need a PC to get rid of the AF. I have the QS1 and I got the AF removed from it never had to PC the card. Just ask them to please remove the AF from the QS1 if the PC isnt possible.

Interesting. I will try this if I can't pc. I'm assuming it remained a qs1?

Re: Captial One Executive Office called me today...

Medic981 — Mon, 13 Aug 2018 23:36:35 GMT

@rbentley wrote:
This is dissa[ointing news. Contact with the EO was my last hope of doing a PC on my QS1 with AF. I want to save my account history as it is significantly my oldest card, but I really can't justify the AF anymore either. I have until March 2019 to see if something happens.

My Cap1 QS1 is my oldest card by 9 mos. If I do cancel it, the impact to my AAoA will be minimal when it drops off my bureaus.

Re: Captial One Executive Office called me today...

Anonymous — Wed, 03 Oct 2018 18:26:41 GMT

Can someone please PM with the email to the Cap1 executive office. I’d like to email them regarding their closure of one of my credit cards (spark). Thanks!

Re: Captial One Executive Office called me today...

UncleB — Wed, 03 Oct 2018 20:30:22 GMT

@Anonymous wrote:
Can someone please PM with the email to the Cap1 executive office. I’d like to email them regarding their closure of one of my credit cards (spark). Thanks!

Cap 1 EO E-mail Contact Info

This link can also be located in the sticky thread: http://ficoforums.myfico.com/t5/Credit-Card-Applications/Backdoor-Numbers/td-p/408066